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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jellybabe vs Cahoot Credit Card


jellybabe
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Hi there,

I have been a away some time from this site. I am ready to battle Cahoot again, this time for my Credit card charges.

I am shocked at the amount of stays for claims, even for Credit cards.

The banks just seem to get away with anything!

My question:

Does anyone know of any stays in the Burton on Trent Court?

Is it advisable to start a claim now, or should i rather wait for the outcome of the "test case".

Are there any Cahoot Credit Card claims still being paid out?

This is really confusing now.

 

Thanks,

jellybabe

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Hi Jellybabe,

 

The test case does not affect credit card charges as there is a clear breach of contract involved with credit card claims and therefore the legal issues differ. So there should be no reason why you should not put a claim in now.

 

All the best

 

Zoot :)

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  • 6 months later...

Right, this has been standing still for a long while.

Am in the process of writing my S.A.R. to be sent next week.

I can remember from my last claim "many moons ago", that i received funny printouts when i did my S.A.R. back then. Some of the amounts didn't have no description on them, just the amount. So i am not sure if i took the money out or if it was a charge?

Let's say they send the same thing again now with my new S.A.R. from next week, does this comply with my request? Or can i ask specifically for proper statements (which would be easier to read and understand)?

Any advice appreciated.

Thanks

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Ok then, S.A.R. sent off on Mon via recorded.

Just had following message on royal mail:

This item is being sent to an address that has a redirection in force and will take an extra day or two to arrive.

Will have to wait a couple more days until i can start counting.

 

Any advice on my question from post #6?

I can remember from my last claim "many moons ago", that i received funny printouts when i did my S.A.R. back then. Some of the amounts didn't have no description on them, just the amount. So i am not sure if i took the money out or if it was a charge?

Let's say they send the same thing again now with my new S.A.R. from next week, does this comply with my request? Or can i ask specifically for proper statements (which would be easier to read and understand)?

Thank you

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My letter was delivered on the 4th July. No wth e40 days counting start. looks like Cahoot have had a change of adress??

This looks to be the new one?

cahoot, PO Box 968, Bradford, BD1 9EL

Well, at least that's what it says on the website.

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Just found my old spreadie from when i initially started this process a couple of years back. I think i started in a diff thread somewhere.

Anyway, added all my charges from the last year onto my old saved spreadie and it amounts to quite a bit calculated with the 19.9%.

Would it be wise to wait for my statements to come or can i start the process and then amend if need to once they arrive. They only just received my S.A.R. on the 4th July. which means there would be quite a wait for me. Thought maybe i could start and therefore shorten the whole process a bit?

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  • 2 weeks later...

Finally received my statements, together with a cover letter :

You have asked for copies of your statements, which we assume is to enable you to reconcile your bank charges.Blah Blah Blah, we believe the charges are fair...legal proceedings with the OFT in relation to unauthorised bank charges.Cases will be stayed, and so on and so on.

We all know that rubbish.

Must be a standard reply as my claim is relating to Credit card charges NOT bank charges.

Anyways, got my spreadsheet ready, and will send my Prelim off tomorrow or Mon.

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Correct address. I was quite surprised how quick they responed to my Prelim & LBA. Both received by e-mail. Will now issue court claim as they have refused my tiny amount of £123 (over limit fee - due to the dammed interest!!!) They'll recove this is interest within 3 months.

Test Signature........

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  • 2 weeks later...
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