Consumer Rights - Comet Money Back

[Dollifer]

In August I purchased a laptop from Comet. 2 weeks after having it I had to send it to be repaired due to a constant loud, high pitched whine it emitted. I got it back 10 days later with the noise even louder. The very next day I returned it to the repair department (Service Source Europe/Hewlett Packard). I only received it back on the 13th of this month (November) still with a high pitched noise. I thought I could live with it as it was slightly quieter but I cannot, apart from it being extremely irritating, it gives me headaches and cannot use it for very long at all which is not very useful. So, it's been roughly 3 months since this saga began and I am in the process of trying to get my money back from Comet. I paid almost 1000 pounds for this laptop and I do not expect to hear this whine coming from it. (The keyboard rattle too and the rest of it sounds like a jet engine!) The repair department do not listen to me when I tell them that it is not the fan (that they have replaced twice amongst other things, but has not worked) but in fact the CPU and the power states that make the noise as there is a program I downloaded that stops the noise immediately but does make the laptop get hotter than it should be. I should not have to run the program in the first place anyway. HP/Service Source offered me 50 pounds in vouchers for the inconvenience for it taking so long to be 'repaired' and Comet say that because I accepted these vouchers they can't do anything more. Surely that is not the case. I have not had anything in writing about the vouchers and have not received them either.

 

Could you please let me know where I stand on this matter.

 

Thanks x

[Conniff]

Well if the voucher thing was correct, seeing as you have not received them, and they cannot prove you have, then they are right out of the equasion.

Take it into the shop, get them to listen to it and tell them that it has been in for repair twice and on neither occassion has it been repaired and that you have not had any use from it since purchase.

Tell them you are rejecting the laptop and request your purchase price be returned in full.

 

I would remove any utilities that have been installed by you before your visit, you don't want them using that as an excuse as they will try all they can not to pay you.

[gyzmo]

On acceptance of the vouchers, you could argue that they area gesture of goodwill only. Having an item repaired does not constitute acceptance of goods, and I would not say that 2 weeks is sufficient for goods to be accepted (with a laptop anyway) - but that has to be decided by a court.

 

Read my sticky on the General Knowledge forum (any emoticons for blowing your own trumpet?) and also the one on this section which covers quite well the legislation and case law on goods.

 

That will help you form a good argument. even if the goods have been accepted, and as three repaors have not yielded a result, you will still be entitled to a replacement or refund. What that person is saying about accepting vouchers is, in my view, nonsense. Report it to Consumer Direct as well.

[Dollifer]

Thank you both for you responses. I called Comet yet again and left a message with the person who was supposed to be calling me before 6:30 ( I rang at 6:20 and she'd already left) and informed them that I was now officially rejecting the laptop and that I wanted my money back in full. Whether or not the message will be passed on I don't know, but I shall try calling again tomorrow but as it's Saturday I doubt this person will be in.

 

I have also contacted Consumer Direct and am now waiting for a response.

 

My Cousin just got a Laptop and it's completely silent (like every body elses that I've listened to over the past 3 months!)

 

Thanks again guys!

[Dollifer]

Once I've rejected an item do I take it back to the shop I purchased it from or wait for a response from the head office that I sent a letter to?

[Dollifer]

Further to my thread: Consumer Rights - Comet Money Back; I have now rejected the laptop, informed them by letter and by phone (had to leave a message *roll eyes*) any advice as to what I should do now? Should I wait to hear back from the head office that I have sent the letter to, or take it back to the store?

Thanks.

[Lula]

How did you pay for the item? if it was by credit card, you can claim the money back from them and let them deal with Comet

[Dollifer]

Unfortunately I paid with cash. I've learnt my lesson