Penny v Egg

[pennypenny]

Well, they are really starting to dig their heels in. I have had a reply off them saying they will not refund interest at a higher rate than the statutory rate of 8%, and they say if I went to the FOS or the OFT they would recommend 8% as a level of interest to be credited. Also they said they will not offer any further amounts and this is their full and final settlement.

As their offer is to be taken off the balance of the card I am considering accepting this, mainly because I have numerous other things going on at the moment. I will have to have a think about it.

[Mistermind]

Penny, refunds + 8% is Egg's norm. Some claimants, not all, did get more than 8% depending on whether the refund manager of the time waved it through. I myself accepted an offer similar to yours, deeming any potential reward probably not worth the struggle.

 

Over the past 12 months the roof fell in on Citigroup who lost US$ 47 billion, closely followed by Merrill Lynch on $46 billion and UBS $42 billion. An atmosphere of digging heels in has evidently taken hold. No doubt job cuts are reaching Egg House.

 

You have now obtained 108% refund, starting from an opening offer of £4, so have done well already.

[pennypenny]

Sent acceptance letter a couple of weeks ago and I have just checked online and they have removed all the charges plus 8% interest off the balance of the card. So thats another victory over Egg . I have also had PPI removed off my Halifax loan so a very successful week all round I say .

[wednesday1867]

Good Stuff