Help! DPA question re maximum charge for statements! Urgent!

[skyrocket123]

Just spoke to some frosty woman at G E Capital and asked for my past 6 years worth of statements. She said there would be a 50p charge for each one. I quoted DPA and said that I had a right of access to my data and said the maximum prescribed fee was £10. She said that was relating to something else and they were entitled to charge 50p per statement. I said it was the data I wanted and I didn't care what format they sent it but I am entitled to it. She is looking into it and getting back to me. They want 36 quid.

Before she rings back where does it say what the maximum they can charge me is?

And what can I do if they stand by what they say?

Help!!

Sky

[BankFodder]

The maximum they can charge you is £10.

Everything you have told her is quite right. You can apply by letter. There is no particular from.

 

Remind her that the bank has a fiduciary duty towards you and as such they are breaching that duty by trying to misrepresent the DPA to you. Say alos that by denynig their DPA responsibilties to you they are already providing you with grounds for compaint under the DPA

 

Make sure that you get her name and also insist on speaking with a supervisor

[skyrocket123]

Thanks Bankfodder but she already phoned back when I read your reply.

After saying that the right of access to personal data was relating to things like doctors notes etc an not financial info she 'generously' allowed me to have them for £10 but added that there would not be a complete 6 years worth as they didn't hold complete 6 years worth, I then said I though by law under the DPA they had to hold records for 6 years, I do,I'm a hypnotherapist and I must hold my clients records for this long, she said sometimes their systems are down etc. Load of crap but I didn't expect anything else from these charlatan b#%$!*^ds!

Also it will take three weeks but I am just wondering which of my statements now will be missing!

Sky

[BankFodder]

Follow it up with a phonecall and a letter confirming that you require all of the data you have requested or else you will compain to the Infomration Commissioner and you coonside that they have breached their contractual duty in failing to comply with the DPA dislosure reqirements and this breach will be added to your count court claim for the money

[skyrocket123]

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