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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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tekcom vs. First Direct - **WON**


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Well, I've been a busy bunny !! :wink:

 

Sent DPA request on 02/06/06

 

Had reply on 12/06/06

 

Statements arrive by DHL on 17/06/06

 

Charges Calculated and claim sent on 17/06/06

 

Inital offer letter received 23/06/06 - Less than what I claimed for, usual crap about costs to defend etc.

 

Moneyclaim issue 23/06/06 for £745.55 - 6QZ41223

 

So we shall see what happens next. :-D

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Good for you.

I've got a fair idea what will happen next. :D

Nemo me impune lacessit!

The hours of folly are measured by the clock; but of wisdom, no clock can measure.

As long as one person lives in darkness, then it seems to be a responsibility to tell other people.

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What got me, was that the letter they sent regarding their inital offer stipulated that the refund would be placed against my current debt with them.

 

My account has been closed for a few months now, and the debt passed to a DCA; can I force them to send me a cheque ? or can they legally use the cash to pay off some of my debt ?

 

What's more interesting is that the letter was WITHOUT PREJUDICE... I always smile when I see that :grin:

 

Tekcom.

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Hmmmmmmmmmm. Really not sure about that. I know that Dave demanded how he required payment to be made but really don't know about the legalities seeing as you owe them money - sorry.

I like the without prejudice bit as well. So if I agree to your confidentiality clause and then breach it - how do you prove I signed it to a judge??

Maybe someone will be along soon to advise.

Nemo me impune lacessit!

The hours of folly are measured by the clock; but of wisdom, no clock can measure.

As long as one person lives in darkness, then it seems to be a responsibility to tell other people.

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I should think they are quite within their rights to knock the amount off what you owe them - after all, you owe them more than they owe you.

 

If it ended up in court the judge wouldn't be very impressed that you were trying to claim off them, but at the same time refusing to use it as a part payment to clear your debt.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Hmmm, ok, well thanks for the advice....

 

Bit of a kick in the teeth TBH, but hey, can't really blame them.

 

I have construted a reply to them sayng about a cheque payment. I'll have to see where that gets me, if anywhere at all :confused:

 

Tekcom

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  • 2 weeks later...

Interesting progress made...

 

Had a letter from DG Solicitors today saying that they are now offering the full amount, but that it will be deducted from what I owe FD.

 

I have written back saying that I accept the offer on the condition that payment is made to me only.

 

I also wrote that if they didn't pay me directly, then I would continue with legal action.

 

After reading some threads about this very problem, I am confident that not only if I request cheque payment, they will send it. But also that I am within in my rights to request said payment, as it is my money to decide what to do with.

 

Anyway, will keep you all informed of progress or possibly lack of.

 

Good luck one and all.

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Hello. Maybe worth a read of my thread for you. DG Solictors. Need Help .

 

Now then i had the same problem but didnt discuss the terms and conditions with them on how the payment was to be made. She told me that i should of done this before signing. All i recommend to anyone now is never sign anything unless it is on your terms. You are the one whos money it is and you are the one claiming and you should be the one on who decides how you receive your money. If they wish to try and use this money then they should start a seperate court action for this to happen in my eyes, and if they took that to court the following questions should be noted.

 

How can they decide how to use your money how they want ?

You have an agreement with the DCA to pay so much a month.

Just like you, they should take the proper procedures like you had to.

If they never do as you request then i would tell them that you will discuss this in court. What have you to lose. They are telling you that they will pay your debt off and you aint getting nowhere and if a judge decides on the same thing then you have lost nothing, but i doubt that he will. They will never get this far as you will then be able to show the reason that they owe you this money in the first place.

  • Confused 1

If you find this info useful please click on the scales in the bottom left corner of the thread :wink:

 

Vodafone To Remove Default Notices thread

Paid In Full HSBC Was Claiming £3851.42 But Instead of Paying Me Decided to pay my £4900 Loan OffDG Solictors. Need Help

Concluded Lloyds TSB 27/05/2006 Action Against LloydsTSB

Concluded Lloyds TSB for Girlfriend. 27/05/2006

Paid In Full Capital One £160 Settled

Paid In Full Capital One Sent 15/05/06 for £1372 for Girlfriend

Paid In Full Cetelem £130 Settled

Paid In Full The AA £400 Settled

Paid In Full First National £160 Settled

PDA LloydsTsb Credit Card Hand Delivered 26/04/06 £180

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Yeah, I read that post already....

 

I wrote a letter to DG Solicitors saying that I wanted Cheque only. The replied with a standard "thanks for your signed confirmation, the funds will be deposited into the account within 48 hrs."

 

First of all, they've totally ignored what I wrote. When I called them, I was told that the money would be offset against the debt, no questions.

 

I told them that this was not the agreement that I had made, and that if they choose to pay the DCA money, then that's their problem, and I will still be persuing them for funds.

 

I intend to let this one go all the way, as you say, nothing ventured, nothing gained.

 

I am just about to send another fax off to DG highlighting these factors, should be interesting to see their response.

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It will probably be something like this. Also you have the edge as you told them before signing that you wanted it by cheque so now they are playing dumb.

Your original action has been compromised and is therefore at an end. Any dispute you have with the way HSBC has executed that compromise agreement should be the subject of a separate action (Chitty on Contract, 27th ed, 22-014). We have recently been successful in arguing just this point before the County Court.

 

Your debt being managed by Metropolitan Collection Services Ltd has therefore been reduced by the amount of the settlement - £xx.xx – from £x.xx to £xx.xx.

 

We trust this clarifies the position and would respectfully suggest that you take legal advice as you have indicated you intend to do.

If you find this info useful please click on the scales in the bottom left corner of the thread :wink:

 

Vodafone To Remove Default Notices thread

Paid In Full HSBC Was Claiming £3851.42 But Instead of Paying Me Decided to pay my £4900 Loan OffDG Solictors. Need Help

Concluded Lloyds TSB 27/05/2006 Action Against LloydsTSB

Concluded Lloyds TSB for Girlfriend. 27/05/2006

Paid In Full Capital One £160 Settled

Paid In Full Capital One Sent 15/05/06 for £1372 for Girlfriend

Paid In Full Cetelem £130 Settled

Paid In Full The AA £400 Settled

Paid In Full First National £160 Settled

PDA LloydsTsb Credit Card Hand Delivered 26/04/06 £180

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Got home this evening to find a cheque for the full amount grinning at me.

 

Now very very happy !!!

 

:D

 

Survey completed, donation to be made once the cheque clears !!!

 

Must be a good day for me, had a BT rebate, and Abbey settle aswell.... Do you think I should do the lottery tonight ??? LOL

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Congratulations!!

 

Don't bother with the lottery... just tell me your numbers :-D

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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