Hello fellow Caggers. I am really looking for some advice here, not jst for me, but for others that are experiencing the same issue as myself too. This is going to be a very long story, but I will try and keep it as short as possible. I upgraded to a Sony Xperia Z5 in October via an early upgrade, through my mobile network, Three. The phone itself worked fine in a sense of using apps, calls & messages. However, all was not well with the camera which Sony Mobile claim is, "The Worlds Best Camera in a Smartphone." When taking some photos I noticed a blur on the left side of the photographs I had taken using the camera on the handset. So, as per the instructions on the three.co.uk website I arranged a return to Sony Mobile. I was without my new handset for a period of 7 days and Sony Mobile sent me a replacement handset back. However, the same issue existed in that photographs had a horrible blur on the left hand side of photographs taken using the handsets camera. It was at this point I did some more digging and contacted the Customer Service Director of Sony Mobile UK, Mr Gary Acors. What I found was a number of users had reported the same issue with a number of different models in the Xperia Z5 range (Z5 Compact/Z5/Z5 Premium) on the Sony Mobile forums. Not only that, but users on Reddit had also reported the same issue. XDA users have also reported the same issue here & here. Now after a continous 2 weeks of contact via email with the UK Customer Service Director, I was advised the following: Here in lies an issue for me. What methods are service centre staff using in order to test the functionality of the camera and trying to replicate this issue? To me, it doesn't seem they are doing anything near to the level of what other users (including myself) doing, or beyond, to identify/replicate this issue. The many people that have posted in other forums/blogs CANNOT be wrong. We aren't just seeing this or making this up, which says to me that the staff at the service centre (SBE Ltd) are incompetent and aren't doing their job correctly. My questions are as follows. I paid Three UK £102 so that I could upgrade early and as I was originally outside their Returns Period I was unable to send the phone back and swap for a different handset by a different manufacturer. What can I do further to get this issue resolved? I can't keep sending handsets back in the hope of getting a handset abck that doesn't suffer this fault. Some people have had 5 or so replacements and every single one of them has had the same issue with the camera. Can I start a small claims against Sony Mobile UK (or would it be wise to) to claim the cost of cancelling my contract so that I can upgrade to a handset from a different manufacturer. Whilst the issue isn't with the Three network itself, is there anything they can do to get this resolved? I have uploaded a couple of photos to online albums which show the blur issue. Others have done the same through various links on other forums too. I have also made Sony Mobile UK aware of these albums, so they've had a chance to look at them. The common consensus is that the handsets are suffering from a de-centred lens, which is resulting in causing the blur. Links to my albums Xperia Z5 E6653 - Blur/Smudge Camera Issue! Xperia Z5 E6653 Replacement - Blur/Smudge Camera Issue! -EDIT- I should add that the camera was one of the main reasons I upgraded to the Xperia Z5 as well as Playstation Remote Play. The handset replacement I received was refurbished handset and not a like for like replacement (new for new).

Hi Team, I bought Xperia Z2 in March 2014 which is when it came out. I have been a HTC user prior to that. Phone build quality and functions impressed me for first few weeks and then it started dropping calls. Being Techie, i have done factory restore, latest software update, Tried that SIM into different phone to provde its not SIM problem and etc. And finally it was a phone fault. Went to Vodafone shop with the problem as Intermiatan network dropping while call is going.. Vodafone Team logged this fault and sent it to Repair Centre which i think was their Repair Centre - not Sony's. Phone came back in a week Time and Report was written saying - the reported problem has been fixed and latest software has been upgraded ! Being satisfied with that service i took the phone back and then put back my own stuff on it- like emails and etc etc. Started using it from then and again it gave the same problme of Network Dropping in Oct early days. This time, to shows the evidence i have captured few screenshots using the third party Application so that someone can seriously investigate on the problem. Pleasee see my attachment here. Unfortunatelty Shop Team cant send mye evidence to repair team as there is no any mechanism to send and they says they mentioned my fault on the repair case and repair team will see it and then they will surely fix it. Phone came back within 3 days and as usual i started using is- put my all data on it and again it started giving me same problem - network dropping intermitantly. now i know if i got to the shop -same story will repert - phone will go in repair and then i will need to transfer all my data, phone will come back with some fix report and possibly fault will go forevere. Being on 24 month contract, this is absolutely embarassing and i do not want to spend my whole life taking my data backup - sending this phone in repair every month - wait for repair - put my data back - and then same problem. I tried this method twice already within first 6 months of my contract. I am looking for the solution either from below which Vodafone team is not ageering with. - Allow me to break the contract and go for any different phone as Sony Xperia Z2 i got no trust at all. Basic all drop problem is not at all acceptable for any phone . Especially a premium type phone - Take this device back and offeer a Brand new Xperia Z2 if you think that Z2 hasnt got know problem but possibly only my phone has got some problem. Kindly note, all the test i did was in the area where i get full network coverage so do not blame the network. Also i tried the same SIM in different phone various times to prove its not a SIM fault or network Fault. Its definately a Device Fault. Please help to get this resolved.

Hello I bought an Xperia Z directly off Sony Mobile and about 5 weeks after owning it the back started to come unglued which seems to have happened to quite a few people. I contacted Sony customer services who arranged for it to be sent in for repair on the 14th Aug. and said it would take approx. 5-7 working days to repair. I got an e-mail confirming they had received it on the 16th Aug. 4 days ago I checked the status via the website they provided and it said "with repair engineer". It's being saying that every day for the past 4 days. I contacted Sony again yesterday as it had been 7 working days and no updates on what was happening. They said they couldn't give me any idea how long it would take or what was happening just that they would repair it as soon as possible. I then read a couple of other people who had the same issue had received their phones back scratched and had to send them back for repair again. After searching for the company doing the repair (SBE Ltd) they have terrible reviews and I'm now worried that it might come back in worse condition than I sent it. I need the phone in 3 weeks time so if I don't have it back and working by then I will have to get another phone. As I have no idea how long it's going to take, I'm really not sure what to do. If it arrives back scratched or not repaired I won't have time for it to be sent in for repair again. If takes more than another 2 weeks or arrives back in worse condition would I be able to get a refund? Thanks for your help.

]Hi guys. I'm hoping someone can offer me some advice. In April, I bought the brand new Xperia Z. Sony's flagship model of mobile phone. Waterproof, dust proof etc. After just 4 months, the phone developed what I can only describe as a hairline crack across the digitiser (not the actual glass itself), thus rending the phone absolutely useless. After not much searching on Google, I've found a multitude of other users reporting very similar issues with their Xperia Z - all of whom are being quoted upwards of £150 for repairs. There is currently a 16 page thread on the Xperia forums, which Sony have yet to respond in. I'm currently engaged in two battles to try and get this phone replaced; one with the retailer and the other with Sony themselves. So far I have sent the phone back to Sony's authorized workshop and the retailers. Both are informing me that it is user damage and that is not covered by warranty nor SOGA (on the retailers part). I can well understand that they must have people trying it on all the time attempting to get phones replaced but there are absolutely no other indications that this phone has been damaged. There won't be, because it simply hasn't been misused and I'm convinced it's a manufacturing defect. If I could find no further supporting evidence of this, I would be in the mindset of accepting the outcome - but given the numbers of people I've read complaining about similar issues, I'm simply not prepared to accept a repair cost of £150. To muddy the waters further, Sony have agreed to replace the phones, free of charge, of at least 2 people with the same issues and when I queried why Sony had agreed to do that in my most recent email to them, they simply stated they weren't prepared to discuss individual cases. I have a copy of a letter Sony have sent to one customer agreeing to replace their phone, free of charge. I attempted to upload but it just presents a small thumbnail but if anyone need's it, please let me know. To be quite honest, I feel awful trying to the force the issue with the retailer as it simply isn't their fault but I feel I would have more success than attempting to take on Sony. Any help much appreciated.

Does anyone know if we have any right to ask for a refund on Xperia X10 we bought? At the time of buying it, we were promised Android 2.1 update by September. And now it is delayed even further... In theory, we were lied and was made to buy the phone hoping we could get an upgrade. We spend £400 on a phone and now it doesnt worth the half of what we paid? Where do we stand? Any help will be appreciated...