Recently we purchased a mattress from Duvalay as it is supposed to be Duvalay's Highest-specification, ultra-luxurious, lightweight, durable, Duvalite memory-fibre mattress is custom-made to perfectly fit your home-from-home, complimenting your leisure days with quality. As per above the mattress was custom made for our touring caravan, but now we both suffer from sore hips and end up tossing and turning all night due to the discomfort when using this mattress. We have emailed the company and part of their response was to purchase a memory foam topper from them at a discount price! We bought the mattress so that we could remove the previous topper from our caravan as it weighed 10kg. The cost of the mattress was in excess of £500 including delivery. As the mattress was custom made it appears that it may not be covered for returns under Sale of Goods Act. We have had the mattress since end of July, but have only used it on 5 different occasions for 2 night stops. We did try similar mattresses fitted in some other caravans of a different brand prior to ordering and they seem to be very comfortable so we decided to buy the next one up in the range which is supposed to be top of the range, but it is like sleeping on a mattress topper which is on a concrete floor! We have offered to take the caravan and mattress to their premises in Yorkshire, but they are not taking us up on our offer. Where does that leave us as it looks like we are going to be £500 out of pocket?