Hi, For Christmas my mum received some christmas money which she decided to buy a pair of shoes at treds, she decided to buy a pair of shoes which were £70 (On sale) in a size 3. When we got home with the box and the shoes my mum opened the box to find that the shoes were slightly too big, it says size 3 on the box however the shoes had a little sticker stuck on the bottom which was covering the size of the shoe, upon removing this sticker it indicated that shoes were infact a size 4 rather than a size 3 which were stated on the box or which we asked for at the point of sale. We decided to take the shoes back, to cut a long story short they said that we were in the wrong as the shop itself supplied shoes which deals with european and American sizes (Which we were not told at the till) they told us that they'd never seen this before and tried to fob us off with some excuse that it's the american size (Which is not what we asked for!) They then said that due to this and the shoes being on sale we could only have the refund as a gift card and not cash itself.. When i mentioned about the Sales of good act and that they were not fit for purpose as they were not what we asked for the girl on the till then got defensive stating that it was the companies policy and that it applies with the SOGA, every point I made she would just but in and state 'Company Policy' to which made me very frustrated so i said well this is complete bull.... (I'm sure you can guess what i said) She then stated that I was a very violent person and that if i disagreed with her anymore she would call security a nd have me removed from the shop.. So in the end I just had to settle for the gift card :/ She showed no compassion or remorse for the customer. . It's very irritating when they don't allow you give your point of view causing you to end up swearing! Do you guys think we were well within our rights to demand a refund? Thanks!