Hi guys! This is the swift reply I received from their customer services team, even though they admit the mistake.. Still not refund..
To answer some of your questions:
There is no sign stating of size changes between shoes.
We paid in cash.
Thanks for your help!!!
Hello.
Thanks for your enquiry.
We are sorry to hear about the level of service you have received whilst shopping in one of our stores. I can assure you that your comments have been passed onto the area manager who will be looking into this situation for you.
Unfortunately, any item purchased in the sale is non-refundable, which is clearly stated in store, in our Terms and Conditions and also on your receipt. If you wish to return a sale item, we can either put your money onto a gift card, or exchange the item for another style/size for you.
We do apologise for you receiving the wrong size shoes, even though this is tReds mistake, we are still unable to refund the money back onto your card for you; we could only put this onto a gift card. We apologise for any inconvenience.
As discussed, I have passed your comments onto the area manager who will be looking into this for you and who will also be speaking to the member of staff who served you whilst in the store.
If we can be of any more assistance please don't hesitate to email us at or call 0800 6350021 (09:00-5:00pm Monday-Friday)
Best Regards,
tReds.co.uk