Hi,
I bought some items from Thomann.de in December last year.
Paid by Paypal.
Got 'Payment accepted' notice and items arrived.
A few weeks ago I get an e-mail from Thomann asking me to pay an outstanding balance.
I thought it was some sort of phishing [problem],
but after checking it out,
everything seemed legit.
I replied asking them what I owed them money for
(at this point still assuming the order that was completed 4 months ago was, indeed, completed..)
Apparently, my Paypal payment didn't go through at the time, but they sent the items anyway and opened an account....
I never received the supposed e-mail, and (as I pointed out in my reply) never responded to give this the OK...
Thomann clearly weren't happy with that response as the next message contained a threat of a debt collection agency:
In my response, I expressed my disappointment in them so readily resorting to threats, but also continued on the path to resolution:
That was sent to them on Thursday (13th April).
All the correspondence above were on the same day with messages about an hour apart.
Today I get an e-mail from debt collectors....
I responded immediately with:
Then I started searching the net for advice and found this place.
Probably should have done that the other way round!
So, where do you think I stand on all this?
I think the two resolution offers I gave to Thomann are more than fair and reasonable considering the circumstances.
They clearly disagree, but surely they don't have the right to pass onto a debt collector at this point??
edit: Forgot to add, the amount is £87.52