Greetings,
At the moment this is just an enquiry...
I returned an item puchesed online via an Amazon seller. They sent the wrong item and so I requested a refund.
They sent me a prepaid 2nd class label to return the item via Royal Mail.
This has a tracking number.
The item was posted on the 3rd of July, it is now the 24th and the item is still showing as "in the system" on RM's website!
So the question is who is responsible if this item is missing, me or the seller? Who makes a claim against RM?
I assume my original P&P should also be refunded...
Many thanks.