I have a Rotary watch which had been very little used except for special occasions. Just outside the 12 months warranty a piece of the bracelet clip fell off making it impossible to remove the bracelet from my hand. I went to a Rotary outlet who kindly removed a link from the bracelet to 'get me out'. I then reported the matter to the original vendor (a provincial specialist watch retailer). He was unable to obtain a replacement fastener for the bracelet and advised me to approach Rotary myself. I did this and they advised that they do not sell spare parts and I must send the watch to them for assessment and repair. I did this and received a quotation to service the entire watch and replace the fastener at a cost of about a half of the original retail cost of the watch. The watch itself looked and worked like new so I did not require it to be serviced. I requested that they simply replace the catch as I had requested which they did, they sent the watch back in a Jiffy envelope (not carefully boxed in bubble wrap as I had sent it!) Looking at the watch it had stopped working. I took it to my local 'proper' watch repairer asking him to fit a new battery. The watch did not work even with a new battery and he said that the movement would need replacing. Obviously it is now my word against the repairers but it seems an extraordinary coincidence that this new fault should occur in the post. My concern is that a technician may have 'sabotaged' the electronics when I refused to accept the repair quotation. I contacted Rotary Sales office who referred me to the repair centre who said send the watch back again (adding extra postal costs to those I have already experienced with no firm prospect of resolution) possibly costing me more money on what is already seeming an expensive and regretted purchase. Their response did not appear contrite or helpful. Is this a common situation or what hope do I have to bottom the issue out? I am minded to bin the watch rather than pursue the matter.