Recently we made a booking on Brittany Ferries and paid a deposit after reading the T & Cs. On receiving the itinery we noticed that it said that the balance would automatically be debited from the card used to pay the deposit. At no time did we give them permission to retain our card details and it is not mentioned in the T & Cs at all. Can they retain your card details although they were never given permission?

Hi all, 1st post! I recently had to move my horse from a livery yard on the basis of his welfare due to the yard owners management. They since have retained £100 from my deposit. A written contract was also involved. I believe I have the deposit has been extorted and fraudulently held. Before I post the full story....am I in the right place? Are there any 'horse people' or here or is that irrelevant, as in, facts are facts so post story and we'll see if we can help? My biggest question is whether a Small Claims Court will deal with my case which involves a percentage of the deposit retained, bullying/harassment I received from yard owner before my Notice period had ended and the reason why I had to move the horse which constitutes 'unnecessary suffering' under the Animal Welfare Act due to the yards management. Thank you in advance

Hi I know this has probably been asked a thousand times on here but looking for some advice getting my deposit back We rented a house in December 2010 for £850 per month, we paid a deposit of £1700 on the house. The land lord has NEVER placed this money into a deposit protection scheme In February this year we had a spot of money troubles and agreed with the land lord to use ½ our deposit to pay Februarys rent which we did. This now leaves £850 deposit I am due back. This arrangement was never documented anywhere and our 3 tenancy agreements (6 months each) all state they have the £1700 deposit. We agreed to hand keys back on Tuesday 11th June. On Monday 10th June I had an email asking me to drop all keys into the office by 17:00 that day, to which I replied we are handing them back tomorrow as agreed as we still had things to move out. They replied saying that they desperately needed the keys back for the next morning so could we get our stuff out and leave the keys with a neighbour who is a relative of the landlord. Not wanting to cause any unnecessary bother I agreed, moved my last few things and handed keys to the neighbour. We left the house and gardens in a very very clean state, It was cleaner than when we moved in, oven was spotless, floors, gardens etc….and no damage to property. It has now been over 3 weeks and no deposit has been returned and they have not even done an inspection with us present! After sending various emails and getting no reply, I eventually got through to the office manager on the phone. She said she would call the landlord to find out what was going on. She rang me back and said he has had a quick look and all looks ok except for some minor decorating! My contract does not say the property needed decorating and there is no damage, only possible wear and tear you would expect from 18 months in a family home. She said she would arrange a time with LL so I could have an inspection with him. It has now been over a week and still no contact. Im pretty fed up as I want my money back. I have emailed this morning again, outlining my concerns and asked for my deposit to be returned into my bank account within 24 hours before I take further action to seek my money back through the small claims courts I have had a quick look on here and I can see that I ‘may’ be entitled to my rent back PLUS X 3, and all costs etc? Is this right? What is my next move? Looking for some help from you guys Any help would be very much appreciated Cheers all Richard

If a parking company obtain your details from the DVLA, do they have any right to retain or store those details as you have not given them permission to do so? Basically you have not committed a criminal offence and there is not a debt involved as it has not gone to court.

Hope someone can throw some light on this for me. Details are limited as it relates to a case I heard about through a relative. The summary is that the tenancy has ended for a furnished property and the letting agency is retaining the entire deposit of several hundred pounds and is likely to be demanding an additional amount because of what seems to be fair wear and tear, for which a significant amount is cleaning costs. Something I immediately suspected was that if the landlord was claiming as expenses, a 10% allowance for fair wear and tear, or, renewal allowances, then someone (either the tenant or HMRC) will have been defrauded. Would this be a more effective angle to tackle the apparent greed of the landlord/agent than the tribunal type approach? Appreciate any help....