Back in December I purchased 2 presale tickets to see Robbie Williams which came to £170.00. These were advertised by Ticketmaster as the best seats available. These were for his first show at Wembley on Saturday 29th June. On the night of the concert we were horrified to discover that we could barely see Robbie Williams on the Stage and the only screen had a large speaker covering 2/3rds of it, so we only ended up seeing at best, Robbie Williams ankles I emailed Ticketmaster who advised that I contact the promoters, Metropolis Music. I heard nothing from them until late on Wednesday 3rd July when I received the following email:- [iThank you for contacting us regarding the Robbie Williams concert on the 29th June 2013 at Wembley Stadium. We are sorry to hear that your experience did not meet your expectations. As with any stadium event there are huge levels of production to create a spectacle for the many thousands of attendees. Every experience is unique and subjective so whilst we don’t share your feelings with regards to your complaint we would like to move forward with this matter. As a gesture of good will we would like to invite you back to Wembley to see the Robbie Williams show from a different perspective – this time on the pitch/unreserved seats in level 1 – on Friday 5th July. If you are interested in this without prejudice offer please contact us and your tickets will be ready to collect from 4pm on Friday 5th July at the guest list – further details to follow. Best wishes Metropolis Music ][/i] Needless to say, there was no way I could get time off work at such short notice and most definitely couldn't afford to pay for additional hotel accommodation. Yesterday I received the following email from Ticketmaster:- [iThank you for your email. I'm sorry to hear that you weren't happy with the view from your seats. As a ticketing agent we sell tickets on behalf of the promoters and all seating information is confirmed to us by the promoter prior to going on sale. The promoter works with the production company to make sure they know where the stage and mixer delays are likely to be at every event and make us aware of any restricted views. Unfortunately even with all the advance site maps the exact location of the stage can never be 100% accurate as the set design is often adjusted when it’s being installed. I can assure you Ticketmaster wasn't advised of any restriction in the viewing from these seats and the tickets were sold as full view in good faith. The promoter of the event has advised it will look into all restricted view complaints personally and has requested we direct all complaints to them. Please contact Metropolis Music directly who will investigate your complaint further. Once again. I would like to apologise for any disappointment caused and assure you of our best intentions at all times. Best wishes, Lee Customer Care Advisor][/i] It seems I'm not alone with my complaints judging by the Ticketmaster reviews. Also hidden away on the Robbie Williams Forum is a very long thread which can be found by going to Robbie Live then Ticketing Issues, Concerns, Questions - DISCUSSIONS (starts from Page 24) How long should I have to wait for Metropolis Music to get back to me. I have read that some people who booked concert/hotel packages have already commenced cashback on their credit cards. As I booked travel and hotel accommodation separately, am I being unreasonable in expecting to be reimbursed for this bearing in mind as I only booked these in order to go to the concert in the first place.