Okay - help comments and advise desperately needed here people, so thanks in advance. looking to install a rather large conservatory in the back, and had a super chap come quote me etc. as per normal did a bit of background research before agreeing to go ahead, and got a bit worried, companies house has them as registered last year not 26 yrs of trading - his answer is the new co name has bought out the old co name... no web site - his answer is it is being rebuilt and goes live tomorrow. no Fensa registration - his answer dont need it for conservatories, but he has got it for the other side of the business, bu Fensa did not seem to think so when i called. I told him i could not deal with him, he has now come back to me and said why don't we do an "open Book" deal, where i pay the supplier direct for roof glass, and the conservatory panels, and i will get the guarantee directly from them. i would then pay the builders direct, and the electrician etc... when i said, but what does he get from it, he said a 10% project management fee, that is all. Does this not sound dodgy to you? i mean, why would he want to do this? essentially he is getting nothing from the sale for the conservatory, so why bother. he has lost a customer, his website is not up to scratch so to speak, and other things dont add up - he could just walk away. or am i reading this totally wrong, he is legit and trying to prove it and prepaired to do a job at small profit to keep his name good... . All comments gratefully received - as i am really uncertain which way to go with this co..

2 years ago I bought an Apple ITouch from Tesco for my daughter. After 6 months the display screen went blank. As we live in Malta it was a few of months before it was returned to tesco still under warranty. They returned it (presumably to Apple) and duly sent us a new replacement but now after a further 9 months or so this new device refuses to charge up. We took it to our local Apple agent who tested it and told us that it would be too expensive to repair and we might as well buy another one. Whilst I understand that the warranty has now expired my main question is - is it reasonable to expect me to buy an iTouch every year? Which is what is suggested by the lack of reliability of these two machines. With no moving parts shouldn't they be expected to remain in reasonable working order for longer periods of time? Can I pursue this further (e.g. directly with Apple) or is there some other consumer right that I can use to help my case. I'd be grateful for any advice as this is an expensive device which has had relatively little use. Thanks