I placed a laptop into a local computer repair shop ( not a chain) to have the power socket replaced as it had become loose and was not charging the battery. when I went back after the agreed two weeks the shop told me they had LOST the laptop, but were investigating where it was.
Now today they phoned and told me they cannot find my laptop, but have one on stock I can have as replacement (no details of the laptop specs were given) but i still need to pay the cost of the original repair.
What are my rights on this?
Tried to contact my local trading standards but Durham have given the service over to CAB and cant get through on the national number they give.