Hi I purchased a 2 1/2 year old 14,500 mile DS3 THP from Randles in September the advertisement stated that it had a full service history and excellent bodywork and I was assured that because of the age it was fully covered by the manufactory warranties as well as their own limited 3 month warranty. I paid £10,000 when I got home I washed the car as it was covered in dust/grime immediately I notice body work damage on the passenger side and around the back panel /light cluster there was clear evidence of a poor re-spray with creasing and flaking to the paint work, I then looked in the books and found that there was no service stamps ( I know should have checked first but this is a Peugeot Franchise ) and it clearly states that this re-spay and damage voids the paint and corrosion warranty for that part of the car and as it has no service history I am worried about the engine/part warranty. I contacted Randles and explained via telephone and letter the issues and asked them to remedy the issues. The sales manager and franchise director have both turned around and said that if I want the damage fixed to take it back to them and pay them to fix it and that they serviced the car and if I post the service book to them they will stamp it for me though they will not give me the technicians log book for the day my car went in for this supposed service. Randles will not - offer to fix body work for free offer payment for myself to get it fixed even admit there is any problem offer to do a full service for the age of the car Do anything I have got my own quotes for the work - £1700 for the bodywork £250 for a service from Citroen I paid top list price for this car which should have been in as new condition with all stamps and warranties and I now have warning lights on my dash which I don't know if Citroen will do under warranty, flaking / poor paint work , damage to passenger sill and no service history. Apart from taking them through the small claims which feels a bit daunting is there anything I can do????

I was looking at a buying a car over the internet from the organisation called Randles based in Stafford. I saw the advert on Autotrader and made an enquiry with the garage to ask for specific finance terms. After some time the garage appeared to come back with finance that was affordable and I paid a £50 at this stage on the basis that the finance was as I requested. After being passed to a second salesman I learnt subsequent that there were additional charges. I was told that these could not be changed. I requested that the order be cancelled and my deposit returned. I gave this request within 24 hours of giving the deposit. I have sent many requests since, quoted "Distance Selling Regulations" with seven day cooling off period and have referred the matter also to Trading Standards. Randles Stafford are adamant in their stance and are refusing to return my deposit. The company say I would be entitled to use the deposit I gave them against another car, but quite frankly after experiencing this company's arrogant attitude I would rather dunk my feet in a pool with piranha fish instead. I would just like the return of my deposit. Can anyone offer further advice?