Hi I purchased a 2 1/2 year old 14,500 mile DS3 THP from Randles in September the advertisement stated that it had a full service history and excellent bodywork and I was assured that because of the age it was fully covered by the manufactory warranties as well as their own limited 3 month warranty. I paid £10,000 and when I got home I washed the car as it was covered in dust/grime immediately I notice body work damage on the passenger side and around the back panel /light cluster there was clear evidence of a poor re-spray with creasing and flaking to the paint work, I then looked in the books and found that there was no service stamps ( I know should have checked first but this is a Peugeot Franchise ) and it clearly states that this re-spay and damage voids the paint and corrosion warranty for that part of the car and as it has no service history I am worried about the engine/part warranty. I contacted Randles and explained via telephone and letter the issues and asked them to remedy the issues. The sales manager and franchise director have both turned around and said that if I want the damage fixed to take it back to them and pay them to fix it and that they serviced the car and if I post the service book to them they will stamp it for me though they will not give me the technicians log book for the day my car went in for this supposed service. Randles will not - offer to fix body work for free offer payment for myself to get it fixed even admit there is any problem offer to do a full service for the age of the car Do anything I have got my own quotes for the work - £1700 for the bodywork £250 for a service from Citroen I paid top list price for this car which should have been in as new condition with all stamps and warranties and I now have warning lights on my dash which I don't know if Citroen will do under warranty, flaking / poor paint work , damage to passenger sill and no service history. Apart from taking them through the court which feels a bit daunting is there anything I can do????

Hi Thanks for your reply I have written to them out lining everything and they wrote back which basically summarised said tough not our problem and if you want to take it futher go ahead. I am really gutted as I don't even know what kind of accident it had not registered as any cat I think it was damaged at Randles and they took it into there body shop for a quick fix- passenger sill has 4 deep scuffs ,passenger door re-sprayed (don't know if damaged and fixed ) rear panel re-sprayed, paint around rear cluster creased and flaking no expert but sounds bad to me

Hi I purchased a 2 1/2 year old 14,500 mile DS3 THP from Randles in September the advertisement stated that it had a full service history and excellent bodywork and I was assured that because of the age it was fully covered by the manufactory warranties as well as their own limited 3 month warranty. I paid £10,000 when I got home I washed the car as it was covered in dust/grime immediately I notice body work damage on the passenger side and around the back panel /light cluster there was clear evidence of a poor re-spray with creasing and flaking to the paint work, I then looked in the books and found that there was no service stamps ( I know should have checked first but this is a Peugeot Franchise ) and it clearly states that this re-spay and damage voids the paint and corrosion warranty for that part of the car and as it has no service history I am worried about the engine/part warranty. I contacted Randles and explained via telephone and letter the issues and asked them to remedy the issues. The sales manager and franchise director have both turned around and said that if I want the damage fixed to take it back to them and pay them to fix it and that they serviced the car and if I post the service book to them they will stamp it for me though they will not give me the technicians log book for the day my car went in for this supposed service. Randles will not - offer to fix body work for free offer payment for myself to get it fixed even admit there is any problem offer to do a full service for the age of the car Do anything I have got my own quotes for the work - £1700 for the bodywork £250 for a service from Citroen I paid top list price for this car which should have been in as new condition with all stamps and warranties and I now have warning lights on my dash which I don't know if Citroen will do under warranty, flaking / poor paint work , damage to passenger sill and no service history. Apart from taking them through the small claims which feels a bit daunting is there anything I can do????