In the second half of 2012 my Mother had a couple of deliveries from Riverford. Fast forward to 2014 and three letters are sent in short succession (Apr, May, June) demanding £89.13 or it goes to court. On asking the details, supposedly some orders were placed in 2012 that were unpaid, which is odd given that they held credit card details. On questioning the demand they supposedly left various voicemails (my Mother changed her number sometime around then) and supposedly sent one letter in Oct 2013, almost one year later. Helping with the finances from time to time the letter never crossed my path. So simply requested the signed delivery notes, they don't use them. At this point the only information that is available is that there is a demand for £89.13, no delivery notes, and supposedly one piece of correspondence in an 18mth period. We have to take their word that any amount due is correct given that either the order was delivered and they just never charged it; that the order is false; or that the order was made but never delivered. I duly offered 80% of the amount as there is no point in them harassing my Mother who is a pensioner in her 70s. At which point they lodged a court summons. Normally you would expect a quarterly statement if there was an amount owing. On top of that, the summons was falsified as they are stated that they sent letters when in fact they themselves emailed to say they only sent one in an 18mth period after the supposed deliveries. Would you have any suggestions on the best course of action.

Sainsbury's is recalling 500g packs of its SO Organic Sultanas as a precuation after salmonella bacteria was detected in routine testing. http://www.food.gov.uk/news-updates/recalls-news/2014/apr/sainsbury