Hi, I am new to this forum so forgive me please if I have posted this in the incorrect section. We paid off (in full) a council tax debt for a previous address on 30th August. I called Newlyn with the payment and asked them if the debt was paid to the penny and if that is the last of it, they said yes. Also we paid the amount shown owing on the Council's email to us, we thought that was the end of it. yesterday 22nd September we received a call from a mobile saying they were Newlyns officer and that they were going to visit our home today if we didn't pay the balance of £77. I asked what balance and they said there had been an error and now it was owing, I spoke to the council who said it was Newlyn's fault. After being on the phone for an hour to a very rude Newlyn agent they said we have until the next day to pay, I said I was happy to pay if I had written breakdown of how/why and when this error was made (apparently the council allocated a payment to our account by mistake, this didn't come to light until yesterday). The agent said he could not do that and could not give me anything in writing, with a lot of arguments he has now given us 7 days to pay. I don't understand how it has gone straight to the baliff without first a letter to us notifying us of their error, as far as we were aware and told the balance was paid and nothing more was owing. Am I wrong to ask for something in writing before I part with anymore money? What is to say that another "error" won't appear a few more months down the line.