Hi there, Hoping to seek some opinions as to how to deal with an online retail company. I purchased goods via their website for next day delivery. I wasn't avaliable to receive orders due not being at home. How as I requested order to be redelivered if not able to deliver I assumed they'd do just that. 2 days on, I decided to contact the company, and check the tracking system, only to find that it stated on their system that my order had been delivered and 'signed for by customer,' I asked them to explain how this was possible, and was told they'd contact their contracting courier company. It took several days of my enquiring, demanding to speak to the courier management team (but denied) and a finally being issued a £15 good will gesture before I was advised they'll send the courier back to the delivery address to retrieve the parcel??? Courier attended unsolicited and left a missed u card stating that parcel was left outside my property? I contacted the customer service manager via email and advised them of the discrepancy of the alledged delivery, and complained about everything from personal inconviniences, having to investigate an issue that wasnt my responsibility, to the embarrassment of my neighbours thinking I was questioning their honesty. I mentioned the Sales of good act, and distant selling reg and asked when I'd recieve my order? No reply given, so contacted them again. Without any personal reply I receieved an automated email advising me of a new dispatch date for my order in part as an item was no longer avaliable. I also noted that the partial refund they made for the missing item was for a sum lower than the item cost! I am extremely disgruntled as the customer service manager hasn't had the respect to reply to my email directly. I've had no formal apology. Nobody communicated with me to arrange a new delivery date one was just allocated. Given the circumstances I feel i should have been asked if I wanted an alternative item at the very least. And now I've been shortened a refund. Having shopped with them quite a few times in the past I'm so displeased at being treated this way.