Showing results for tags 'expectations'.
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Hello, I am having some problems with o2 for broadband packages. Firstly, I received a phone call from o2 when i registered an interest in broadband. The sales rep took me through the steps and i agreed to the works package as it was sold as the best package and unlimited broadband. An engineer came round to setup the line and get me connected. I subsequently found that i am getting around 2MB connection when I am paying for 16MB. I am also being charged for a New line to be fitted when there is no new line. I am also being charged for additional phone services which I did not want, need or specify when on the phone to the representative. I have requested that I be put down to the All rounder package which o2 havent sorted out yet. They are also saying that I cannot change packages to cut out the additional phone charges which i am not even using. I am also supposed to receive a static IP address which I have not received I now have a bill for £86 (with discounts) . There is apparently a one month happiness guarantee which might help me here but I have no idea how to use it. Any help is much appreciated. I am getting a bit tired of how these companies can "offload" the cost to the customer of such things that are already being paid for in the line rental! also the fact that I am using 1/8 of what I am paying for in bandwidth. Are there any regulations I can state to o2 which will help my cause?
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