This is the reply i got after much emailing.... Hi I'm sorry that you had to write to us again about this issue. Firstly I'd like to inform that you've got two contract with us. One for broadband and the other home phone. Without the home phone we are unable to give you the broadband service. You have to pay for the home phone service even if you don't use it. Your current bill of £73.29 is high because it's for more then a month and the one time home phone installation fees of £43 is applied. You've also been given a monthly discount of £11.25 on your broadband bills. The maximum speed that your line can receive is 2 megs and not 16 megs. The 16 megs is the up to speed which depends on the distance of the exchange from your house. I'm sorry to inform that your speed cannot reach 16 megs. However, I'll inform the call team to get back to you tomorrow. I hope this helps.

Hello, I am having some problems with o2 for broadband packages. Firstly, I received a phone call from o2 when i registered an interest in broadband. The sales rep took me through the steps and i agreed to the works package as it was sold as the best package and unlimited broadband. An engineer came round to setup the line and get me connected. I subsequently found that i am getting around 2MB connection when I am paying for 16MB. I am also being charged for a New line to be fitted when there is no new line. I am also being charged for additional phone services which I did not want, need or specify when on the phone to the representative. I have requested that I be put down to the All rounder package which o2 havent sorted out yet. They are also saying that I cannot change packages to cut out the additional phone charges which i am not even using. I am also supposed to receive a static IP address which I have not received I now have a bill for £86 (with discounts) . There is apparently a one month happiness guarantee which might help me here but I have no idea how to use it. Any help is much appreciated. I am getting a bit tired of how these companies can "offload" the cost to the customer of such things that are already being paid for in the line rental! also the fact that I am using 1/8 of what I am paying for in bandwidth. Are there any regulations I can state to o2 which will help my cause?