I have a car I've paid over half of and wish to return.
I emailed them Friday to a previous correspondence address, no reply, I called them yesterday morning and "no one was available right now in VT department" they gave me a direct email address, still no reply.
I want this returned by 20th as I'm going away, can I force them in to a speed up? What is reasonable notice?
also does mileage penalty apply to the halves rule?
The wording in my document says "You have the right to end this agreement. To do so, you should write to the person you made your payments to. They will then be entitled to the return of the goods and to half the total amount payable under this agreement, that is £11891.97. If you have already paid as least this amount plus any overdue instalments and have taken reasonable care of the goods, you will not have to pay any more."
That seems pretty clear to me there is no more to pay?