Good evening everyone! Here what happened to me this morning(it is actually the text I have just composed to send as an appeal against an unfair decision): I came to St James train station(zone 3) at around 07:09 am. My train was at 07:12 as usual. I wanted to renew my 7 days travel card (zones 1-3), but the ticket machine wasn't working, and I went to the ticket office and asked for help. And the lady behind the glass told me to go across the street to top up at some shop. If I had done so I would have missed my train. Well, I couldn't accept it as I just started a new job, and the person in charge there doesn't like it when people are late, so I could have lost a job over that. Thus I jumped on the train and traveled to the Liverpool Street Station hoping that I would be able to buy my travel card there and avoid coming at work late. When I came to the Liverpool Street Station I asked the staff there to help me out and let me out to the nearest ticket machine to buy my 7 days travel card, but they were not helpful and preferred to issue me with a penalty notice. I believe it was an unfair decision as I was not going to travel without paying, and it was obvious that the fault was not mine and I was going to buy the ticket at the Liverpool Station. You can look up in your records and you will see I regularly buy zones 1-3 travel card. The guys were really eager to make me pay 40 pounds(!!) without even trying to show any sign of understanding my reason, to say nothing of complete lack of intention to consider my concerns/request. The guy named Mohammed said it was my fault and I should have foreseen things could develop that way and I should have come to the station much earlier than three minutes before the train arrival. Then he told me that they(he and another guy of the staff) called the lady at St James Station and she said that she had offered me to buy a ticket to Liverpool Street Station. But in fact she didn't say anything of the kind, she just refused renewing my travel card and suggested me to go across the street to do so. Mohammed, the guy who issued me the penalty notice, made some notes(along with my details - my full name, date of birth and address) describing the situation into his note pad and asked me to sign the text. I refused to do so unless he crossed out the clause about the woman's offer to buy a ticket from her, because it was not true – she didn't make that offer. She just offered me to go across the street to top up my oyster and stared at me in silence with eyes wide open and expression of her face showing no care that in that case I will inevitably miss my train. I am going to appeal against their decision to charge me 40(!) pounds. At the back of the penalty notice there is an email and a post address to make an appeal. Should use those contacts, or anyone had better suggestions? Any advice is very welcome. Thank you very much.