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Showing results for tags 'declining'.
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Last Sunday night I paid online my mail order shopping bill. When I then tried to pay my BT phone bill my payment was declined by the bank. This morning I called into my branch to try and sort this mess out and they wanted me to ring the bank's fraud number. When I asked for help off the bank staff with this phone call I was told that they're not allowed. Although I'm not deaf I do suffer hearing problems and I walked out. How do I sort this so called 'fraud' out without using a telephone? I haven't had any letters regarding this matter. All this fuss is because I tried paying my phone bill late at night! Sheila
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Hi Folks, Ok I have a Barclaycard, (worst decision I have ever made). On a recent trip to Berlin I inadvertantly used it when checking out of the hotel. I was not quite sure as to what balance was on it but the payment went through. Today I received a letter stating that it was over its balance by £32.00 and I need to pay the £32.00 immediately and there will be a charge applied. Now, to me this is not responsible lending but simply a way for them to extort money. If they were responsible they would have declined the payment and I could have used another card. Surely there has to be laws out there preventing them from doing this. Joe
