We rent retail premises which has a totally separate flat above it. A box on the wall at the rear of the property contains the electricity meters. British Gas were 'kind' enough to update the meters to digital style meters a couple of years ago, leaving the old meters in place but in the process they connected BOTH properties to one new meter. This means that British Gas are now billing the tenants of the flat at a domestic rate and ourselves in the shop on a business rate for the same electricity. We have it in writing from British Gas that this is the case, despite this, they were unable/unwilling to do anything about it, so we took our case to the Ombudsman. The Ombudsman agreed BG should rectify the problem, but it did not happen, BG ignored the request and the Ombudsman tells us they have no power to force BG to carry out their recommendations. British gas have promised numerous times to come to meet us at the premises, so we can show them what has been done but never turn up, obviously BOTH bills are incorrect, since each bill is for the electricity used by whole building since there is now only one meter. Does anyone at all have any suggestions as to how we can get British Gas to take some action?

Hello All, I've just discovered something that I believe is huge and many of you could be in a similar position. Last year we were taken to court by Lowell and I tried everything to defend against their SD. The judge wasn't interested and gave them the order they wanted ie bankruptcy. I wrote to Lowell warning them that we could prove they had no actual standing (another story). So far they have taken no action. Not even responded to my letters (I used the three step process as detailed elsewhere on the web). Here's the kicker We did a subject access on Lloyds and got a tone of data. Going through our statements I found a substantial balance transfer from one of our cards (non Lloyds) to another card (the Lloyds one). The amount transferred was well in excess of the outstanding balance on the Lloyds card by several thousand pounds. So you would expect the card balance to revert to zero and the extra credit to show right? Okay on the statement for the month of the actual transfer it does indeed show the several thousand pounds as a refund from Southend bla bla bla. Now at this point our balance on the card for spending is zero and we spend 2K that month. The following month the balance is the 2k we spent but our credit has vanished. The credit was more than double what we spent. Not only that but when I added up the sum of our spend plus the available balance it was 2k short of the cards credit limit!! Huhhh? Am I going to have fun with this or what. After what Lloyds and Lowell put us through both financially and emotionally I'm out for justice!!! if you ever did a balance transfer, especially if you transferred more that the debt on the receiving card, go back and check the numbers. In our case not only did they lose our cash, we then paid a very high interest plus ppi every month for 18 months on money we never borrowed!! I will let you know what the cowboys say once I hear from them.

hi all , have been paying jacobs baillifs £20 month for old council tax and use there automated payment line , it was due on the 20th of june and tried paying on 18th but as natwest were having problems i couldnt pay it . tried again several days later and again on the monday but no luck . forgot all about it until later that week and payment was successful . Now this morning i have had a letter from jacobs saying that as i havent kept to the arrangement i now have 4 days to pay in full otherwise a bailliff will come to my property and more fees will be added , i have only £173 on one and £701 on the other so really dont want more fees , is there anything i can do as i did try to make payment .