Have you ever tried to make a subject access request to Lloyds bank and been told that they don't keep data longer than six years?
Well basically it's a lie – but you wouldn't expect anything else from Lloyds bank.
They use an archiving service in Andover and you can get data going back at least 2001.
Their address is: –
DSAR Unit Lloyds TSB
Customer Service recovery
Charlton Place
C46
Andover SP10 1RE
And they even have a telephone number: –
0345 0707124
Although I don't know whether people are prepared to speak to you.
Apparently the same archiving service is used to store data relating to TSB, Lloyds TSB, RSP, Halifax Bank of Scotland.
In other words all the usual suspects who have ripped you off over the years and then try to obstruct you from getting a full data disclosure.
You should still contact their head offices or your branch for your data disclosure, but when they come back to you and say that there is only six years then that is the time to start objecting and to make complaints to the information Commissioner.
You can make an SAR request directly to the data centre as well, of course.