I'm Genes1s and a first-timer so forgive me for the myriad of details buzzing around in my head on this. Advance thanks to those of you who add serious value to this site and may feel inclined to offer your opinions. Evening of Monday 23Oct17 my husband bent under pressure and bought me a new Aerolite case from a local store [luggage+shoe-repairer+key-cutter] for my 2-week trip to Miami the next day Tues 24Oct. Really pleased with choice: hard steel grey outer with 360deg wheels where you can pack in both case sides, weight indicator, sturdy handle when horizontal and sturdy trolley handle when vertical, plus a 5-year warranty. Perfect for this trip on my own. Hubby whipped out credit card and, while owner regaled us with his latest St Barts trip, ordered a pair of keys from our house master. Total £85 incl VAT. Case was reduced to £79 from £135. No problem. All processed. Rushed home to pack for 10:30 Delta flight next day. Quickly realised the weight indicator was faulty - would not display let alone work. Too late to buy a battery. gauging the weight was easy: going from 15C to 82F - packed summer wear. Left home at 5am Tues 24Oct for Heathrow. Case checked in at 52lbs and all she did was smile at me and hand me my docs. Sweet. Connected at JFK and had to check in again - thank goodness for the 1.5hrs changeover: if I had to take off gorgeous full-length woollen coatigan, my snazzy ankle boots, belt and bracelets one more time, I'd have made the news. Okay, okay, I'd heard but didnt believe the new security reality]. All good. Case pristine except for a few scratches. What felt like 20hrs later, arrived at Fort Lauderdale to a case with TWO wheels/same side so damaged one wheel was missing and the housing left was destroyed. Looking and failing to find a trolley I walked up to the tallest uniform and asked him for help. He told me to leave my case and he kindly walked me over to Delta office to make a claim. [The Delta chap gave me paperwork, told me to follow-up when I returned to the UK and he manhandled my case outside to a pick-up point bench o/side the terminal]. Great. Brilliant two weeks. On my return via Atlanta on evening Tues 7Nov, my limp case was checked in at Fort Lauderdale airport curbside - brilliant idea - 4hrs early. While processing, check-in staff just wanted me to repeat the word 'passport' while they shoulder-moved to 80s soul music. I obliged. Every time. Case must have been heavier with all those extra clothes. No worries: luggage was travelling right through to Heathrow. Sweeter. Arrived next day approx 10am Wed 8Nov to 11C and a case that was in shock: no wheels. The remaining two wheels were barely attached. Okay. My new Aerolite is now no longer fit for purpose. My Delta claim has been acknowledged but not yet resolved. The store owner was lippy when I explained that his "premium" product did not withstand standard international travel and is preparing a letter for my house insurers. What? My pristine no-claims-bonus contents? Apologies for length, succinct writing is an art. Do I have any other form of recourse available to me? I still feel hard-done-by. Am I being unreasonable, guys? Your opinions are welcome