Not sure where to start with this as it's a bit complicated. I recently changed banks and there was a mix up with my DD so I ended up on the phone to them to sort it out. So I was told I was eligible for an upgrade to 50Mbps, which I didn't need really but it involved getting a new router and my old one was maybe starting to fail (not sure) so I went for it anyway. They told me it would be £25.70 per month, nearly £5 less. They didn't tell me this would tie me to a new 12 month contract or that would be a connection fee. Anyway, I got the fee waived after complaining that my bill had gone up by about £1 instead of going down. They agreed to compensate me by taking £10 of my next bill so I would be paying the same at least and I accepted. Then, after not receiving the £10 credit on the subsequent bill and on the bill after that getting charged £36.something (which included a £5 charge for a failed DD payment that they agreed to waive) I called them again. This time I was less negotiable and demanded that they reduce my bill to £25.70 like I was told in the first place, or else I'll walk and after some bartering they came back and offered me £25.25 per month, and next month is to be about £12! So that's all good IF they stick to what they told me they were going to charge me! I'm not happy about being tied to another 12 months though, and I have 14 days to cancel this. The reason I'm not happy about this is because I may at any time over the next year move to an area where there is no coverage and then I will be liable to disconnection charges. My 1st question is - where do I stand with the 12 month contract thing? Can I dispute this? I've been with them for 5 years, and they also didn't tell me about this when I agreed to upgrade. If I don't sign the paperwork and send it back will I still be tied to the 12 months contract and they disconnect me? I'm not sure what my other questions are because I'm still waiting to see if they stick to their side of the deal this time. There are other providers out there offering better deals to new customers so I'm tempted to cancel this within the 14 days they say I have and sign up elsewhere. But the internet has always been pretty reliable and there's no cap on downloads.

Hi I would really appreciate some help and advice. In early March this year I enquiried via the website about joining Virgin active gym for me and my husband. I work for a large bank so could take advantage of corporate rates if I was able to prove my employment via bank slip etc. someone called me and gave me the price and asked me if I would like to go ahead, I said I would and gave him my bank details etc he then said I would have to go into my local gym to complete the paperwork etc. I then got some calls from the local gym pressurising me to go in and sign the paperwork, I had just had a baby and I couldn't agree a time for me and my husband to get in together. They insisted it had to be within the next few days so they could get their commission. I wasn't able to make it in to sign and didn't hear anything else from them at all. Roll on two months or so later, I checked my bank account and they had taken two DDs for £105 each. I called up the bank and got this refunded via the DD scheme. Thought it had all gone away, I didn't notify them that I was cancelling the DD. a few days ago, I received a letter from ARC Europe stating that I owe 236.80 and after that my gym membership will continue. So just to clarify, I have never signed anything, I have not received any paperwork at all and have not provided any proof of my employment status. I haven't even set foot through the gym doors and I am still breaking a sweat!! Can they have me for a verbal contract? What do I do now? Many thanks for any help in advance, Sarah

Hi, We have a credit card debt with MBNA taken out in 2008 which defaulted in 2013. It is showing on CRA as 'satisfied' with MBNA, but then appeared as Aktiv Captial, who chased through 2013 - 2015. The debt is now with PRS Group and we have had a letter asking for payment or Court Action will ensue. If the debt is showing 'satisfied' can PRS still push for payment, or is this 'satisfied' because the debt has been bought? We wrote to Aktive in 2013 asking for CCA, they sent us photocopied version, scribbled numbers over and no sig. Do we just ignore PRS? We have had one succesfully thrown out case with another card company who folded at Court, can we do the same again? Thanks skywalker

Hi there, Looking for some help if possible I was a Virgin National Broadband customer and some time ago they wrote to me to advise that TalkTalk had bought out my contract. I was with Virgin for about 2 years and TalkTalk a year after that. I had never signed a contract with them and effectively out-of-contract with both companies. As I was fed up of the lack of customer service from TalkTalk I cancelled my contract and advised them. I received a letter from a debt collector on their behalf asking for £300+. I was blown away. I phoned TalkTalk who advised it was a cancellation charge and there's nothing they can do. I asked for a copy of my contract to which they refused. I asked for a call back from a manager which never happened and they have advised they have no complaints procedure to resolve any problems and my only option was to pay £300!!! Can anyone help as surely I would be out of contract in spite of having never signed one with TalkTalk in the first place

I've signed up to Virgin Media at my new address. I've gone for Broadband only, no phone line, no TV, so no possibility of calls or pay per view. My bills will of course be for services in advance. So, I'm struggling to see how there can be any aspect of "Credit" here. Yet, they've hard searched me. In fact, according to Clearscore, they have performed two hard searches, one at my new address and one at my old address (I'd think this would count as one, yet apparently Equifax/Clearscore count it as two searches). Is this normal? Can I argue the point with VM as there is no credit facility?

Hi everyone I am new and need some advice I had virgin media in my property in 2010 20/11 I defaulted 2011 I think . In the end they collected their box and said that it would be used to clear the balance .. No contact from them since roll on today I get a debt collectors letter from a company called past due credit collections asking me to pay £126 by the 13/6 .. I was not even aware that I owed any money to virgin media . let alone they are passing my information on Like I said I've had no contact or demands . What do I do next ?

I went on the Virgin Media website to see what I could get. I put in my address and postcode - nothing else. I found the information I needed and decided I'd think about it for a while. Within two days a Virgin media person was on my doorstep. I have a very clear no cold calling, no sales people sign. He knocked regardless. I was pretty agitated already by the arrogance and contempt for my no cold calling sign not to mention the principle of sending someone out to chase up the loosest of enquires. I assumed he would get the message as he could see us ignoring him through the living room window. He buggered off and I hoped that would be the end of it. I was mistaken, he called AGAIN tonight just as I sat down for dinner. With this I was LIVID. I opened the door and asked him why he was knocking, to which he said "Did you make an enquiry with us?". I pointed to my sign and said "Can you read" to which he replied "if you've made an enqury it's not a cold call!" What!!??? I asked him what my name was and he obviously stumbled and looked blank. "Have I invited you?" "Then you're a called caller" He made his protests and I got really furious "how dare you read that and disregard it, wilfully choosing to interrupt my evening" Things escalated and I threw several extremely strong insults his way and then told him to get off my property in 5 seconds or I would get physical. At some point I also recall telling him he could shove his fibre optic cable. I am absolutely shocked at the arrogance of this company. To come back AFTER you have read the sign and clearly been ignored. What was he expecting. Now i'm stuck. I don't want to pay BT prices and I don't want a company like Virgin in my life. Gah.

I have just emailed Virgin Media the following: "Dear Mr Mockridge, I am writing to make a formal complaint on behalf of my mother, Mrs C******** *******k. I have taken this matter into my own hands as she is, frankly, no longer able to cope with it due to the distress it has caused her. She has contacted Virgin Media Customer Services to inform them that I have her authority to discuss her account with you. My mother became a Virgin Media customer upon moving into temporary rented accommodation in September 2013. I read the information on Virgin's Home Mover website, which made a future move and transferral of services seem entirely straightforward. In February of this year she bought a house 1.6 miles away from her rented property. On 5th February my mother phoned Virgin Media to inform you of her intended house move, and to arrange transferral of services. Having been a loyal customer thus far, and having intended to remain so, she was shocked and upset to be told that, as Virgin would be unable to provide any services to her new address, she would have to pay a severance fee of £173.00. In other words, she wished to retain the service, but was told that it was not available, and transferral/retention of the service was not an option. Furthermore, she would be financially penalised for this. The lack of availability of this service, however, is down to Virgin Media, not my 71 year-old mother, and this is a forced cancellation, carried out by Virgin Media, not her. Regardless of your T's & C's this is plainly unfair. On the same day, my mother wrote to Virgin Media Customer Services outlining the above complaint, disputing the severance fee, and also pointing out recent correspondence from Virgin stating that, as the price of services would be increasing from 1st February 2014, customers were entitled to cancel "without penalty". (The same correspondence states that "the process to be followed is set out in our terms and conditions at virginmedia.com/legalstuff" - my mother is not a broadband customer, and does not own or use a computer or the internet, however I was unable to find any information on "the process" at this web address). She also asked for your help and advice, and stated that the matter was causing her to feel depressed. (My mother has been treated for severe mental illness since the death of my father, and my divorce, which has caused her to lose all contact with her three grandchildren for several years). On 18th February my mother wrote again to Virgin Media Customer Services regarding her imminent house move, the forced cancellation of services, her distress, to inform you that she had cancelled her direct debit, to enclose a cheque in payment of her most recent bill dated 7th February, to state - again - that the matter was in dispute, and to request - again - "as a matter of courtesy", a response to her letter dated 5th February 2014. On 4th March, my mother moved to her new address, an ex-council house in need of new windows, re-replumbing, re-wiring, and so on. In other words, all she could afford - she subsists on a modest pension and disability allowance. On 17th March, she wrote to Virgin Customer Services for a THIRD time, regarding your bill dated 7th March for £60.92, (billing period 19th March to 18th April, i.e. commencing over a fortnight since she had left the rented property), and referring you to her previous to letters. On 9th April, she phoned Virgin Customer Services. She discovered that correspondence was still being sent to her old address, despite having informed Virgin of her change of address weeks previously, and that the services for which she was both being charged a severance fee AND being billed (despite being unable to make use of them) were still active at the old address. She was also assured that she would receive a written response to her previous three letters. I visited my mother recently. She broke down in tears whilst trying to explain the situation to me. Clearly, she was extremely anxious, distressed and upset, as was I to see her in such a state. I instructed her to forward all further correspondence from Virgin Media to me, for me to deal with, as I didn't wish her to suffer any more upset or anxiety. To date she has still received NO reply to any of her letters. She continues to receive bills for billing periods during which the service was not in use by her, AND for which she has simultaneously been charged a severance fee. She has also received your "We're sorry to hear you've decided to leave us" letter/final bill reminder (dated 30th April), followed less than 14 days later by a default notice - on an account which is in dispute! I am only relieved that, as yet, my mum is unaware of this. She is an old-fashioned lady, and has never received a default notice or indeed any blemish whatsoever on her credit record in her entire life. I respectfully request that Virgin Media waive all outstanding charges (if indeed they can even be accounted for), all subsequent enforcement action against my mum (she did put the account in dispute months ago - as I understand it, enforcement action, including a default notice cannot therefore be taken), and immediately remove all adverse data from her credit file, with all credit reference agencies. I wish to be able to inform my mum - as soon as possible - that the matter is closed, and that she can stop worrying or getting depressed about it. That is my concern and my priority, as she is an elderly, vulnerable, fragile woman. I, however, am not, and shall be referring the matter to CISAS, the Telecommunications Ombudsman, Trading Standards, the Financial Conduct Authority, and my mother's MP, should the matter not be resolved forthwith. I look forward to your prompt response." Within an hour Virgin offered to halve the cancellation fee, bringing the total cost from £223.40 to £145.46 (cancellation fee plus revised final bill). Job done, or push harder?

Hi Caggers! Brief History. I was a legacy customer (old Telewest customer) since 2005. The last contract renewal was in 2007 when I moved house the previous time, so contract was well out of band. Notified them in December that I was moving and would like to take my services with me, they said sure, no problem and could probably provide the services I wanted. Great. I moved house 9th January. I contacted them on the 19th January to find out what was happening with my service installation at the new place. Was told the service was activated on the 17th. That would have been a miracle as the house has no cable through the wall. Upon asking them to check, they had reactivated the service at my OLD address. Having established that this was their fault, and establishing that they did not in fact operate in my new area they agreed that the account was closed, I owed them nothing further and in fact was due a refund of £21. Result! Phoned Sky and got a great deal. 3 weeks later they send me a bill for a months worth of charges. After swearing at the statement I calmed down and called them. Explained everything to them in great detail (had to repeat myself a couple of times because, overseas call centre), they apologised profusely and said I dd in fact have nothing to pay (no mention of the refund though) and to disregard the bill. 2 weeks ago I get a reminder that I still owe the amount on the recently provided bill. Off I go to tweet my displeasure to Virgin Media in a lovely public forum. They were on it like a rocket, very helpful and said it was now all sorted. Monday I get a threatening letter saying pay up or they'll pass it no to a collection agency, and today I get another bill! I want to charge them an admin fee for dealing with this cr*p and having to put with the stress! Advice please, how do I deal with these muppets?

I am currently with Sky and I have just been advised that my monthly payment will be increasing by £5.50 from 1st June I have Sky+HD Pack with Variety, Sports and multiroom. Considering switching to Virgin, in which I have broadband and phone with. Can any Virgin uses advise what the best package that is on offer at moment ? Thanks

Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month wait while Virgin was emailing the wrong email address to get the installation started being asked to pay £3895 excess costs which turned out to be a basic algebra error resulting from adding the £3000 connection voucher grant and actual £895 costs together waiting for contractors to not show up to do work on 6 different weekends I made a formal complaint in October and have a reference for it, but all the complaints department do is chase their Manilla call centre to give me an update, which typically doesn't contain any information. It has been a very frustrating year and the practical and financial impact on my business is huge. There is also no sign this is going to end with Virgin actually getting round to the installation... I've thought about complaining to CISAS, which is the ombudsman Virgin Media seem to be linked to, what should i be asking them for? Is there anything else I could do?

I have been with the same company for many years firstly when they were Telewest and later companies. I have had reason to complain regarding their 14% package increase from February 2016. The increase is on a package that costs me just £24.49pm. Now with this increase I was given a GWJ of a nice amount. The issue arose due to their DD system and my banks one. This resulted in VM taking a DD 5 days before the due date. I sent an email to the CEO's office and was called back a few minutes ago. The result was well surprising to say the least. VM have a little known or advertised service that helps those customers that have a Care line pull cord alert system. What this means is if the customer notifies VM that they have one installed they will be placed in a priority group for repairs to the landline if it goes faulty even on a same day repair. This I never knew about until moments ago. Although I have had a pull cord installed for a few years now. Since VM are now aware of this my account now has a flag attached to it. This could be great news for anyone else that is a customer of theirs and has a help cord installed that links to their local authority care service. So some great news from VM for a change. I have posted this information here because it could help customers in this group from being without their landline. Also within this group VM has stated they will not suspend or terminate a user if they are registered, they may lose any other services like TV and broadband but their telephone line will remain open. Good news for a change well done....

Hello TCAG forums, I currently have an ongoing dispute with VM over a Galaxy S6 home button manufacturing issue that has been denied exchange/repair over evidence the phone has been rooted. Most of my case has been documented here - hxxp://community.virginmedia.com/t5/Mobile/Repair-refused-on-days-old-handset-due-to-root-Galaxy-S6/td-p/2918695 To summarize for everyone on these forums, the home button was loose on delivery of the phone, but operating okay for the first few days. It then began to stop registering some pushes when the button was pressed on the right hand side. After contacting VM a few days in (within 14 days) I was offered a doorstop exchange. This was cancelled a day later and I was told I had to send for repair. Repair was refused under warranty for evidence of the phone being rooted and I was quoted £200. I refused. I contacted Citizens Advice who advised me to write to them and state the sale of good act and burden of proof. I also enclosed a copy of this article - hxxp://fsfe.org/freesoftware/legal/flashingdevices.en.html I stated it was a physical fault, and not anything caused by software. Today I was contacted and told VM are sticking to their guns and the reason for the exchange being cancelled was they wanted to inspect the phone first to make sure I hadn't misused it, dropping for example. I tried to argue that I shouldn't be held guilty to misuse until proven innocent and that other companies all exchange within 14 days and inspect the handset after exchange. I have now contacted CA again, and know the next step they will advise is raising with the small claims court. I contacted FSFE via email to seek more advice on their article and law as well. Has anyone else experienced issues over flashing an android device with other software? I've had a Nexus phone in the past sent back to Google with no issues, and even read many examples of people sending phones to Samsung under warranty with no issues. Thanks a lot.

Received attached letter from Virgin announcing transfer of £3488 CC debt to Arrow Global. Included in same envelope was introductory letter from Arrow, requesting I make contact with Moorcroft who are now apparently "managing" my account. Also have had couple of missed calls from Arrow to my mobile over last couple of days. I intend to request contact by written letter only. Original account was with Virgin partner MBNA (under Virgin brand), transferred to Virgin itself last year. Original account opened Oct 2008. Last payment made 13 Apr. Last contact with Virgin I made was Sept 2015 requesting holding period of 30 days. Would appreciate any advice on best way to deal. Do I respond to Arrow or Moorcroft? My personal situation is: Currently on low income of £670pm following business failure earlier this year. Not expected to regain a full liveable wage for 6-9 months. Most other creditors currently accepting £1 per month nominal payment. I'm accepting of the fact that I will at some point probably need to enter into an installment plan, but am looking to "buy time" in the interim / delay the process if possible. Ceased paying all loans and CCs around March/April 2015. Balances as follows: Post Office Credit Card £4500 HBOS C Card £2100 New Day C Card £2100 Barclaycard £3600 Virgin CC £3500 Capitol One CC £4200 Barclaycard £4900 Tesco Loan £1700 Argos Card £495. Santander Directors Personal Guarantee (Ltd co. bank account) £2450 Utility Warehouse £420 Am homeowner with approx £17k personal equity, after mortage / sec loan / sec OD / wife's share of equity. Mortgage and secured loans being paid as per normal.

Hello on behalf of a friend I would like to ask some advice. Friend signed up for Virgin gym 12 month contract at £85.00 per month and has 6 months left on it, due to a change in circumstances she finds that she cannot attend the gym anymore due to time constraints and change in financial circumstances means she cannot afford the payments. She has emailed Virgin asking if she could cancel early but they have informed her that she can't, this means that any payments due to them each month will not be honored as she lacks the funds. She is is considering offering them £5.00 a month to clear the outstanding balance and so I am asking if this would be a good idea and if so doe's anyone have an idea how to word the letter. Regards to all

My partner and I have planned to take his three children to Paris for Christmas as their present this year and have prepaid for the Eurostar and trains within the UK - the children are quite distressed by the attacks that have happened and we do not think it is appropriate to take them now because they will be fearful and it will be a city of mourning and we feel that it will not be the 'magical' trip we had intended for them. Unfortunately, Eurostar will not refund us our tickets (£445) - is there anything we can do about this?

Hi, I have been a Virgin Media customer since February 2011 when I moved into my current address. I have made occasional changes to my package (e.g. added Sky Sports in May) but other than that my services have remained unchanged - TV, phone & broadband. I am moving house tomorrow and have just phoned them to ask how to go about transferring my services over and was told they (probably) can't service the new address and I will be subject to a £190 termination fee as I have 6 months remaining on my "contract". As far as I'm aware, I haven't signed or agreed to any new contract in the 4.5 years I've been with them. I did receive an email in May after adding Sky Sports thanking me for "agreeing my new contract with them". I then received an "update" email confirming the changes I had made to my package - the wording used in this email was "changes to your package", not new contract. So I am confused. I wasn't aware I even had a new contract, since all I did was add some channels. And surely it isn't my problem if they can't supply the new property with their services? Any advice would be much appreciated. I am being absolutely robbed in letting agents' fees and cannot afford an extra £200 for nothing!! Thanks, Anna

Hi All, We use Virgin media business 150mb. We moved on the 28th of Oct and really need broadband for our business. However, they are saying they cannot install until the 19th. We need to be with Virgin as we are still in contract. I find it really hard to believe that they would expect a business to survive almost a month without any internet. Does anyone have any feedback on this?

Virgin has become the first train company to automatically compensate some passengers if they are delayed. If you buy an advance ticket on the West Coast mainline through Virgin's website or app, you’ll get money back if your train is sufficiently late. The money would be with you within three days, and you won’t have to claim for it as it’ll be automatic. The government are encouraging other operators to roll out similar schemes nationwide. http://www.bbc.co.uk/news/business-34424729

Hi, I previously lived in the UK but have returned back to the US as I was made redundant. I owe approx. £10880 to Virgin/mbna and had a phone call with them earlier. I am able to borrow the monies from family and after going thru the series of questions of my incoming and outgoing expenses I gave an approximate figure £7000 to clear the above loan. they were going to check w a mgr and get back to me. It now seems I could have gone lower and think I am going to call,them Monday and say I only had £7000 total as I also have to use that to pay the £6800 to HSBC. I need to get this cleared as I now cannot afford the min bal as I am living back in the US. Do you think I can negotiate a lower amount? They also said they don't so full and final settlements anymore so I guess I just hope when I accept they don't sell, the remaining debt on!

i closed my virgin media tv acct in july 2015. ....waited for a final bill until aug and then paid that in full 3 weeks later..... ..2 weeks after that they defaulted me which made my credit rating fall by 223 and went into the poor section..i was not a happy person ....went onto the forums here and found the ceo mr hockbridge and i emailed him telling him this. ..they responded by saying a dedicated TEAM WILL DEAL WITH THIS.. THEY CONTACTED MY 2 DAYS LATER THE PERSON NOT VERY HELPFUL AND SAID THE DEFAULT WOULD NOT BE REMOVE. ...i then waited another 3 weeks and sent the same email with a little bit of tweeking Again the next day another person ( sadly never took his name). .he said he would look into it and will contact me again ( i thought that would not happen and was giving up hope )... Got a big surprise the next day when he phoned me and said that the default was going to be removed the next day..I was gobsmacked... .i checked my credit score the next day and it had been removed.. .all i can say to anyone trying is to keep pressing them. .do not give up hope and with luck get the correct person on the other end of the phone.. .I AM SO HAPPY!!!!!!!!!

hi all, Today I received a letter from Virgin Media broadband telling me that my bill will be increased by £1.75 from 1st of November. I install this broadband about three months ago. I choose the plan which will be unchanged for 24 months. Not the one which is half price and then jump into £30 per month after 12 months. So my question is can Virgin media do this? I heard in past that offcom change its law so mobile phone comapnies can't charge more mid-contract. Is this the case with Broadband also? I have 50MB broadband and I am paying £28.50 already for it. thanks in advance.

Hi all. Recently my parents decided to move their Phone/Internet/TV over to Sky from Virgin Media, as there was an offer available from Sky for Free Family Package TV, £10 Unlimited Fibre Internet and £16.40 Line rental per month, so basically £26.40/month as opposed to the £56/month they were paying to Virgin for 100Mb Internet, basic TV and Phone calls/line rental. The day before Sky were due to install the TV, and a week before they were due to take over the phone line, my parents got a call from Virgin Media and handed it to me (as I tend to do all this kind of thing for them) and it was someone from a retentions team. I discussed the package we were going to get with him, and he offered to lower my parents monthly bills to £24.50/month for the same Internet and TV, but upgrading the phone package to the top XL package. We weren't too bothered about the phone upgrade, and my parents weren't bothered about the Sky Family package, they were fine with the basic Virgin TV package (basically Freeview with catchup), the whole point of the exercise was to save money. Plus the Virgin Media broadband was 100Mb rather than 40Mb from Sky, so we agreed to stay with Virgin Media and cancel the Sky installation. However, the following day my parents turned on the TV and found that all channels except 1-5 were now greyed out on the Virgin Media box. Upon logging onto the online account I found that the TV element of their package had been completely removed when the phone package was upgraded. I immediately called Virgin Media up, explaining the situation to them, however the person I spoke to said that the only ones who could do the package for the agreed price were the retentions team who spoke to me originally, however they could only call out and I couldn't be transferred through to them. He advised he could see the notes on the account fo what was discussed and there was no mention of TV, which there wouldn't be as we never discussed altering it at all. All he could do was send a form requesting they contact me within 48 hours. This was a bit of an issue as availability at home was going to be spotty over the weekend, then during the week everyone was going to be away from home. There was no call that day, so I called again the following (Saturday) morning, spoke to someone who said they'd mail the person I spoke to directly in order to advise them of our availability and again explain the situation. No call again late that afternoon, so I called once more. This time the person I spoke to discussed with me the possibility of re-adding the TV package as it was before, and downgrading the phone package back to what it had been previously, at a price of £26/month. I agreed to this, though asked for the contact request for the original person to be left open. The advisor assured me this was now all done and the TV package would be back in 24-48 hours. However, today, More than 48 hours later, no TV package showing on the account when I login online (and now nobody at home until Friday evening). I suspect the cause of the issue is simply some misunderstanding or mis-communication, but the main problem is the poor service I've received when attempting to resolve the issues. I know I know, should've recorded phone calls or got confirmations in writing and the like. Well that's exactly what I intend to do now. Does anyone have a good Virgin Media e-mail address to contact to explain the situation and attempt to get some resolution to this? E-mail contact is going to be the only viable option for the week anyway.

I was having problems with my broadband this summer and customer service were not being helpful. I kept calling back and finally a lady was honest with me. She told me that there are network problems in my area and they would likely be this way up until October. She then credited my broadband account in light of this. If any of you are having problems - I am in Wandsworth, SW London - I hope this helps

Having decided to actually read my TV manual I found out that I could get Freeview well for free, plus my TV has Freesat as well. To treat myself I decided to look around for a nice second hand recorder for my new look TV. Lucky for me I managed to pick up a Humax 9300T for just £25.00. Read most of the Humax forums and found the manual too. Then looked to find a way to factory reset the machine, which was so easy. Finally after some more searching I was able to locate the hidden Humax Managers special page, woo I say, so I looked around the site for a Freesat set recorder. Not only are they cheap you can still a full years warranty from Humax. and only pay a fraction of the price for a refurbished unit, instead of paying nearly £200-00 for a new one I managed to pick one up for a lot less. Bye Bye Virgin, many more free channels both on Freeview and Freesat, 300+ and then some bonus radio channels, where can you find this site well I will share just for the fellow Caggers so here is the link please see here, http://www.humaxdirect.co.uk/refurbished.html Since Virgin is selling the smallest TV bundle for less channels for more money it was time to reduce my package to Broadband and Telephone to just £21.99