Yesterday I received a £20 penalty fare at Waterloo. Later that day I discovered that the ticket inspectors are supposed to offer you the chance to pay the penalty fare upfront- this one didn't, he insisted upon me giving my details of address so that SWT could bill me the fare which is a real inconvenience as I'm at University and don't live at home much these days. When I asked him if I could pay it upfront he said that I couldn't because he'd already started filling out the form- but this is not in line with SWT policy on penalty fares. I've heard that the penalty fare can be paid online but I'm still irritated that SWT now have me on record and can use this case against me in the future. Have I been mistreated here? Is there such a thing as appealing against the unfair retention of my personal information? Would I be likely to succeed in such an appeal? Thanks.

Hi all, first post here so hoping someone can help me. About a month a go I had my university internet connection cut for misuse, I rang them up and they reconnected my account but placed a £100 charge on my account, now this charge is for connecting my account again, but I don't see how it cost them £100 to do a very simple task. It's even called a connection charge, so really I just want to know how to go about this, how would I find out what it really cost them, and how would I go about contesting the charge. Many thanks, tom

Hi all, I was studying Business at the University of South Bank in Elephant & Castle London in the year of 2008/09. I ended up finishing the year of but did not want to carry on because i did not enjoy the course. I was playing for the university basketball team at the time as well. In 2009/10 I went out to America just before September trying to get a scholarship for a university out there but it didn't end up happening so I ended up coming back to London but it was too late to enrol onto any course here in London so I started working. Couple of months go by and I get a message from the University demanding half a year of tuition fee. I called up and asked why this was and they said I had enrolled myself onto the same course as the year of 2008/09. I told them I didn't re enrol onto the any course let alone the course I didn't enjoy in my first year and all they said was they would get someone to call me back. No one called me back until recently I receive another letter from the University demanding the money or they would pass me on to a credit agency/solicitors. I don't understand how they got the information that I enrolled myself on to the same course for that year. I went to speak to them two days ago and they said I must of sent a letter back or went on-line and re enrolled. I know for a fact that I did not re enrol and I did not attend any lectures or seminars at the University. When I told them that and also asked them to check for attendance they did and realised I didn't attend any lectures or seminars but said I had swiped my card 6 times to get into the University so they assume I was still there. The reason it was swiped 6 times was because I would get invited back to train with the basketball team and I would go into the sports arena and train with them whenever I didn't have to go into work. I did not once attend any lessons/lectures/seminars. I kept telling the person at the finance department that I had not been at University that year at all to study and I did not re enrol. The person ended up giving me an email address to email and write my appeal for the £1680 the university is asking for. Any advice on this matter would be great. Many thanks