As in the title. Hopefully this time someone will provide me with specific answer without flaffing about...

Seriously. I am not talking about a clerk forgetting to put a letter before the judge on one or two occasions. I am talking about staff prejudicing the attitide towards the whole of the process to the point that the case is damaged and later lost. Claim involves psychiatric injury so that would be personal injury claim (?). All backed by law that clearly supports above case. Where do we start?

Hiya all, It's been a while since I posted here so be nice lol! I've had a lot of issues with my previous estate agent and was wondering if anyone can give me any advice. Basically, the responsibility probably lies somewhere between the letting agent and the landlord, but I'd say the letting agent is highly responsible as it was mostly them failing to make any action. The property was let to us (my boyfriend and I) on an AST for 12 months (£425/ month rent, £525 deposit, £150 agent fee). We moved in and noticed a severe condensation mould problem had been painted over. Despite the agent having known about this for a year before we moved in (reported by the previous tenants), they failed to inform us of it on viewing the property or signing the contracts. It was only was we moved in that it came apparent. It had never been treated, just painted over (probably by the previous tenants). Another issue was the fact it was rented and seen as furnished, however, once we moved in, again it became apparent that a lot of the furnishings were not fit for use and the inventory even states this. We were given permission to remove the items, but no compensation of rent or time and had to replace them at our own expense (although we did take them with us when we moved). On the misrepresentation note, I wanted to get my agency fee back and the first year's rent. The mould became very severe and dominated the bedroom, bathroom and much of the kitchen. The only unaffected room was the lounge (well, mildly affected). We were eventually forced to sleep there. It took a year before the agent finally dealt with the problem, telling us often just to clean the mould off ourselves (which wasn't our responsibility and it was too extensive). Finally, after getting Environmental Health in and telling the agent we would charge them for the repairs if they didn't start them in a week (this was on advice I had sought out) they fixed the problem. It was found to be a faulty extractor fan in the bathroom and other faults (poor maintenance- not tenant lifestyle) which caused the mould. During this time, I developed a chronic skin condition called Dermatographic Urticaria and my boyfriend had a bout of excema (he is usually fine). My condition prevails today and I'm basically allergic to touch (that is the disorder), so you can imagine it's very uncomfortable and doesn't look great too. The mould was present for a year but once fixed, we believed our problems were over. We were also in a contract for this period, that is why I want the money back (it was our financial loss at signing a contract which had been misrepresented to us). Also, I want £12.50 / month back for the remainder of the tenancy (we stayed on another 3 years almost where the maintenance was poor but not bad enough to have us move out). This rebate would be for the misrepresentation of the property as furnished and not part-furnished. I also want my time in removing these items reimbursed at min wage for approx. 1 hour per item (8 in total). Our contract had gone on a monthly roll-over at this time, so we did not renew it as such it just continued under the original terms. During the last few months of our tenancy, there was a broken locking mechanism on the front door (the only entry/ exit to the property) and this lasted for 3 months and was only fixed when we moved out. I was advised by the council that they had a maximum of 1 hour to fix the door since it was a fire hazard. We withheld rent during the last month based on the outstanding repair and also because I'd had enough. The agent issued a notice to quit and we were happy to get the hell out of there. As soon as we moved out, they completed all repairs and put the rent up. I wonder if this shows their neglect was an effort to move us out and bump the rent up which would constitute harassment for eviction. I was wondering if anyone knows how much you can claim in compensation for personal injury (mental and physical health- I have mental health problems also which this exasperated). This is in addition to rent rebate etc. Also, how much can you claim for personal inconvenience or stress? I will also be asking for them to compensate my time pursuing the matter which was extensive. I know a lot of people may think why didn't we move out, but originally we were contractually bound to the property and also could not afford to move for a very long time. The problems were less severe without the mould but still present. We stayed on believing the main problem had been resolved but after 3 years I just had enough of their general attitude and lack of maintenance (even if it was just minor things it was lots of them). There was even a period of 1 week where we had no bathroom floor (there was only that bathroom/ toilet in the property as well) because the sub-floor had rotten through. I had asked them a million times to put a new lino down because the current one was very slippery and water stained. I eventually removed it myself to find the problem had been the sub-floor was rotten through and actually had turned to soil. This was when my skin problem really flared up. I am not sure if it was the same time we had mould to be honest, but I know the humidity levels had been very high. Ok, so lots to take in there sorry, hope I've got it all but any questions please ask Thanks for helping!

hello everyone,new to the site so hear we go, i seen this on another site and it has really caught my attention. now the work program differs from the dwp,in that they are not a goverment authority,in the event you get a sanction doubt raised for non compliance,suing the dwp would be very hard,but would it be a better option,to look at going for the provider or better still the individual who raised the doubt,that would be your advisor. the act of sanctioning you will incur loss which is foreseeable,in other words they knew the effects a sanction would have on you, any thoughts.