Hey guys, hope someone can help, I'm trying to find an e-mail address to complain to EE or Orange to, I'm not sure which one I'll need to go through for this complaint. I sent an online request to unlock my husbands phone 3 days ago and woke up this morning to an email to unlock a phone, but it was someone else's full name, phone number, different phone and IMEI number. While I've since received an email with the details to unlock my husbands phone, I'm very worried that I've got someone else's details sent to me. The phone we've got was locked to Orange but I went through the EE website to unlock it. While I'm not the one whose details have gone astray here I still feel the need to inform someone that somethings gone wrong herer Many thanks anyway, Stage D

My Husband and I have both received moneyclaim claims. One addressed to him and one to me, but both are the same case number. I have replied to mine as requested and assumed that this would take care of both? I am currently still in the process of sending in documents against my claim, but my Husband has now received a Judgement. How does this work with something which has the same claim number, but shows as two different people? It seems that the claimant will be claiming two lots of the amount due. I'm really confused and would appreciate some advice.

Creating this post as a just-in-case if things don't turn out right. The car exhaust was brand new, the seller seems to sell a lot of them. It came, we took off the old exhaust (at the cost of my arm dislocating! ). Then it became apparent that the new exhaust didn't fit on to the manifold, I took many pictures with proof, also of the mountings in the wrong place. The seller first told me to bodge it to make it fit, but eventually agreed to a refund, and that he would arrange for APC to collect it. Seemed genuine enough. They collected it Friday, but now the seller doesn't respond to any messages. It could be that they haven't gotten around to opening the box yet to inspect before issuing a refund, but I'm getting worried as the response time was very fast up until now. I can't open a case with eBay as that functionality no longer exists with them, I merely have to request a return and post it back, however I cannot do this since it's already been collected.

Hi all, wondering if some-one can advise on this. Last year after a catalogue of errors and muddles with my pay and holidays etc, something happened and I had a melt down on the phone to some-one in HR (sheers frustration at being fobbed off and not listened to). It took me by surprise..didn't realize stress had been building up, so I finished conversation saying something like..I'm going to see my doctor and if I am ill you (my employer- public sector) have made me ill. T hat was on the 29th July 2014. I did go and see my doctor on the 1st August, (mainly to let them know the score) and continued to work as normal (part-time, evenings and weekends). I'd made it clear my job was not stressful it was all the management nonsense with my contracts, pay holidays etc that got me down and stressed , as I had to sort it all out in my free time in office hours.. Within a few days a letter arrived from the Occupational health service telling me to attend a meeting on Wednesday the 10th. The referral had been made on the 1st August. just two days after my meltdown on the phone with HR. So, Several questions. (the referral was for stress). a)are employers allowed to ambush some-one with OH like that out of the blue without even discussing the problem properly or formally even letting me know me I would be referred. b) I wasn't even on the sick and had never been on the sick. Did they have to right to refer me, especially without asking?( I idid get sent a consent form, with the appointment letter, but that had warnings about how if I didn't go it might affect decisions my dept made about me. I was stressed, not thinking properly, signed it and agreed to go to the appointment but made it clear it was under duress. c) The appointment was for a Wednesday 1.30, at a place about 8 miles away..in my free time plus I was expected to get there at my own expanse. As it happens I was afraid of driving in case I had a melt down again in the car (basically a high anxiety attack..sobbing not being able to breath etc.) . I asked for Time in lieu as I'd have to go on the bus,.., which would take ages. HR said no way but eventually relented and offered to pay for a taxi. Should they give me TIL as well as the taxi? The OH report basically said I was fine, just having a normal reaction to intolerable management issues. I continued to work for two months, while a review of the muddle with my holidays etc. was carried out. There is more but I'd like to see what people think about this lot first. Many thanks

Hello all, Thanks in advance for having a look at my post. I've been abroad since finishing university in 2004, while my loan was taken out in 1999 making it a new style loan. No contact was made by either side (i did not tell them I was moving abroad nor gave any info about my work life) until march this year when my old UK address received a letter asking for income info. I sent a reply stating I am abroad and working and an SAR to boot. 2 months later no reply. I am about to sent the "no reply to SAR within 40 days" letter but I'm worried about follow up. I no longer have an official UK address, will this hamper me going through the county courts? What can I expect to gain by doing so over data protection? I hope I've been clear General advice would also be most welcome! Thank you, dale

Hi can anyone one help I am a single mum with three children two disabled, I have received a letter from HMRC saying that they have been informed that someone is living with me when I have not and have concrete proof can you help please Thank you

Cabot have sent me this today. Do i just ignore it? See post below for bigger picture. sorry

My husband and I separated 6 years ago due to his drinking. He stopped drinking then and is still dry now. When he left the family home he rented a property and as he he was receiving Incapacity Benefit he was encouraged to claim for Housing Benefit and Council Tax Benefit. However he did not tell them he was getting a work pension ( having been medically retired due to depression and 2 suicide attempts) and his pension was paid into my account and I paid his rent. 6 months ago the council wrote to say they had received information about the pension and needed details. He contacted his pension provider and sent them the details for the last 6 years. He was then interviewed under caution with a solicitor and told them he had given me his pension due to my being in financial difficulties but did not tell them I paid his rent. Before this interview they had recalculated his claim and he owes £30000 which he is repaying monthly. However when he told them I had been receiving the money they told me they would be looking into my Income Support and CVouncil Tax Benefit claims as I was claiming as I was a carer for my parents. They called me for interview in January and my solicitor told me to give a no comment interview as he thinks what they were trying to do was get me to admit I helped my husband with his claim forms so they could prosecute me for fraud. I did help him with the forms because he was detoxing the first 4 weeks from the alcohol and was in no fit state to do it himself and indeed has no recollection of that time. he has sent a doctors letter confirming that to the local council. In Feb and March I was called to 2 more interviews but on solicitors advice I chose not to attend. He said that if they needed to find out information they could do it but I was not to provide any Fast forward to last week when I received a letter from DWP saying I owe £12000 because I was receiving extra income i.e. my husbands pension so was not entitled to Income Support. I phoned my solicitor with a view to asking for a Mandatory Reconsideration on the grounds i was actually paying his rent from that money. My solicitor said I should get a letter from my husband to say I was paying the rent and provide them with banks statement from my account to prove it and they may look at it that I was actually paying him maintenance by paying the rent. He also advised seeing the CAB. This I have done today and she says I need to go back to the solicitor to ask whether my giving them bank statements showing the rent payment is going against the no comment interview or is that and the reconsideration 2 separate issues. As it stands husband says he will only write a letter if Dwp or local council ask him too. So my question really is can 2 people be overpaid benefits for the same money i.e. the pension ??

Hi all Just looking for some advice on timings. I posted 3 CCA's to Lowell on Friday 20/02/2015. Would I be right in thinking they have 14 days from receipt - so basically by the 9th March? Should I be doing any preparation now in the event they do not reply or are unable to fulfil the request?

Hi, I have discovered today that the DWP and/or Atos have sent some letters to the wrong address- two appointment letters and a copy of a PIP assessment report. All 3 (and possibly others) were sent to the wrong house number, about 30 houses down. However other letters, such as the PIP decision, did come to the right address. I only found out about this because the person who received the report asked my neighbour if they recognised the name on the assessment report! What is the most effective way to complain about this? I am currently going to tribunal about the PIP decision, but think this is a separate issue as the letters going astray has not affected the decision maker's reasoning in any way. However, it did mean that my assessment was not recorded, as I only found out about the appointment a couple of weeks before the date when I called for an update. There was no time to arrange recording then and I decided not to put off the assessment as I had already waited ten months for a date. If the assessment had been recorded, I would not be going to tribunal now, as the assessor would not have been able to get away with writing an extremely inaccurate report. Additionally, if I hadn't called Atos to find out what was taking so long, I wouldn't have known about the appointment, missed it and presumably been thrown out of the system. So this definitely needs to be dealt with properly.

Hi, I sent my mobile phone to be repaired on a shop as I broke the screen. They did this but the home button then didn't work properly so I sent it back as they gave a 12 month guarantee. Whilst they had it they completely broke it and said the home button will never work again. They sent me to another local store to if they could do anything but they couldn't. They then said they would order me a new phone. This was now over a week ago and it still hasn't arrived. They keep telling me it should be on certain days but it never arrives. I know for a fact I could buy a new phone and have it delivered next day as this is standard practice. Also I would be able to track the order in this day and age. They have offered me a loan phone which is just a cheap thing that only makes and receive calls and nothing else. I cannot even collect this as I work all day until late. I am 8 months pregnant and really need a phone. I cannot ever get hold of the regional manager that is meant to be dealing with it as he never answers his phone and only replies to emails with his false promises. Can you someone please advise on the best way forward. Can I just order my own new replacement and charge this back to them on the basis that they just keep providing false promises and I only have their word that one has been ordered. Also I am tempted to seek compensation for my out of pocket expenses for the travelling and waiting around that they initially made me do plus all the time I have to spend trying to get hold of the manager and emails I've sent. Any help and advise would be great. Thank you

Hi im new here so i apoligies if this is in the rong section. Please some one give me some advice. I am privately renting a property. When i first moved in it was me my partner and my son. Due to some difficult circumstances me and my partner have seperated. I informed the estate agent it will just be me and my son living at the property. They called the landlord and he had no problem with this. Now the estate agent want to do a brand new tenancy agreement with new fees. Now im happy to pay fees for a new tenancy agreement However they have said they need to re-refernce check me of a charge of £150, and also re reference check my guarantor of a fee of £100. Now when i first moved in i already payed for these checks and dont they still stand ? nothings changed apart from my partner moving out so why should my guarantor have to be re checked when he was liable for full rent anyway? So they have sent me a section 21 notice to vacate in 2 months saying the landlord wants me out. However the landlord has said its fine they just want me out because i refuse to pay for checks ive already payed for?. In the section 21 it has also said i need to pay for proffesional carpet and curtain cleaning and show them invoices for this . There says nothing of the sort in my tenancy agreement just that it should all be the same as the pictures in the inventory. Now i have 2 months to either pay which i dont see why i should pay for something ive already payed for a year ago. Or be made to move?. Also my deposit is in a deposit scheme so if i find another private rental how does it work with my deposit being transferd? Sorry for such a long thread just need some advice? are the estate agent allowed to do this? when the landlord is happy for me to remain in the property with my son?.

Hiya Any help would be very much appreciated please. Started up in business in 2003. Due to the recession the business was closed in 2008. Due to lack of money the vat retuns from july 2007 to oct 2008 weren't filed until close of business at end of 2008. The said returns were all sent together with a covering letter stating the business was now closed and I was de-registering for VAT. They replied and sent a form to fill in to officially de-register, which was duly filled in and returned. Somewhere around 2011 I received one of there yellow surcharge letters saying I hadn't filed my vat return on time so a surcharge would be added etc. I phoned up and was told there must be a glitch on the system and to just ignore it. which I did. Then in Feb last year (2014) received a call from HMRC debt management saying we owed in excess of £7000 in unpaid vat saying we were still in business. They were told that is not the case as the business was closed in 2008, and asked they put it in writing. Received a letter stating they had decided the business ended in 2008 and to file the final vat online. I could not file online as never had a log-on (didn't even know you could it was always a paper return). in a panic, I sent them my photo-copies of the vat returns and de-registering form as I did not have a working printer to copy them again. I sent them off with a hand written letter as to why I couldn't file online. Heard absolutely nothing from them until Dec 2014 when received a letter of impending enforcement for £3000. Phoned them up and explained what had gone on and said would send a letter stating we would look for the information and gave various contact details so they could advise a course of action. Letter was sent. Yesterday the bailiffs turned up at the door, hubby told them go away and promptly phone the debt management team. They said they never received a letter to which I cant imagine what hubby said as I was at work, but eventually after looking she said oh here it it and read it back to him. As its been over 7 years since the business closed I dont have the paperwork anymore, but I did find a box of old floppy discs where I managed to get a disc to work with the VAT accounts for the business from start to finish. Phoned HMRC debt management up this morning and said I have all the information that is needed. She informed me that she would arrainge for the vat returns to be re-issued so I could fill them in again and she would personally deall with them and bring this farce to a close. Finally. Well so I thought anyway. 10 mins later she called back and said that vat returns cant be sent in more than 4 years late so the debt still stands and the bailiffs have been informed to continue. Is there anything I can do? It's my word against there's. I know I sent the returns. Why has it taken until now before they suddenly decide I owe them money. I have 14 days before the bailiffs can returned for the money or goods to the value of. Sorting out the appeals procedure letter but that wont stop the bailiffs and I dont have any money. Any ideas please Oh and I forgot. After sending the returns they should owe us money albeit less than £50

Hello I parked in a local shopping centre car park and went to the library and shops. The parking was 3 hours for free. I went to leave before this time was up and noticed a new store round the back and went to have a look. The car park seemed to be a separate one so I thought it would be OK and stayed a bit longer. I received a Parking Charge Notice from ParkingEye in the post 2 weeks later saying I had overstayed by 33 minutes and was charged £100 or £60 if paid in 14 days. By the time I received it there were only 7 days left. I sent in an appeal and it was rejected by post which I received yesterday. My appeal was based on the following: (I sent it as the registered keeper and not driver but did not point it out specifically): The car was not improperly parked. I asked for evidence of where the car was between the times mentioned. Inadequate signage. Photos enclosed of the second car park with no signs visible in half of it. Unreasonable and disproportionate terms. £100 is not a realistic prediction of loss. Unethical use of ANPR (an unreasonable and disproportionate response to parking management) as per theInformation Commissioners's Office 2013 Data Protection Code of Practice for CCTV. It's a poor area and the shops there are mostly discount stores.P { margin-bottom: 0.21cm; direction: ltr; color: rgb(0, 0, 0); }P.western { font-family: "Liberation Serif","Times New Roman",serif; font-size: 12pt; }P.cjk { font-family: "DejaVu Sans"; font-size: 12pt; }P.ctl { font-family: "Lohit Hindi"; font-size: 12pt;* I am aware of my rights under the Citizen's Harassment Act 1997. Any more letters from them will be kept in evidence of harassment. I also sent evidence of purchase from one of the shops in the the form of a till receipt I sent a copy to the local councils and local MP. The MP said "It is difficult for us to give advice on parking fines, but we do believe that it may not be possible to enforce a parking fine when it is given for a parking infringement on private land. We aren’t totally sure about this so can’t definitely say it is the case, but that does seem to be what the situation is." The response from ParkingEye was: "You have provided evidence of purchase. However, please be adivised that this did not meet the discretionary criteria set by the landowner in this case. We are therefore writing to advise you that your recent appeal has been unsuccessful. This is because you have not provided sufficient evidence to show that you did not break the terms and conditions on the signage." The sent the POPLA form and "as a gesture of good will" have further extended the "discount" period another 14 days, half of which are already up because it was dated last week. What should I send to POPLA? Do I have a chance of winning and not going to court? I am feeling a lot of stress right now but have got this far because this seems really wrong!

Will try to be brief: Bought a car circa 7 weeks ago for £2000. Dealer gave me a receipt. Also gave ME the entire V5 to fill in and send off! Within days I thought that there were issues with the car. I had filled in the V5...but did not send off. I figured at this point (perhaps somewhat misguided?) that if the dealer refused to carry out repair work to make the car right....I might stand a better chance of getting a refund and giving the car back if I told him he could have the V5 back - tipex my details - and so hence not record another owner on it - who then would look like he was selling it on within weeks of buying! I took the car back to dealer and complained saying he needed to put things right. Have since had it back to dealer with various different issues - multiple times. Work has been done - but are still issues. Dealer has just now had car again for a few days - and has just informed me that he is going to give me a full refund. I'm wondering about the V5 thing now. If I go in and tell him i never sent the V5 off - ask for my money back as he has said - and ensure V5 is tipexed and my details gone - is this ok? Any possible risks? Via DVLA or any other way? I have had the car insured in my name and taxed since buying it. Any recommendations on what to do? Sorry if this is foolish...just suddenly got concerned.

Dear All, I made a formal complaint to my housing assoc. about excessive noise made by one of their cleaners (who cleans the communal stairs in the flats where I live, and who I've asked not to make noise before). When I asked the cleaner to stop making such excessive noise, she was rude toward me and I was a bit shaken up about it. When making my complaint to the housing assoc., they suggested that I complain to the police about the cleaner if I thought they'd been aggressive. I declined and said that I thought it was unnecessary to involve the police and that complaining to them was sufficient. Two days later (today) I have been visited by two police officers, who claimed that the cleaner had now said that it was me who had been aggressive ! They advised me that should she be noisy again not to speak to her directly and to contact the housing assoc. I asked if I was being charged with anything, and they said not. I also asked why it was deemed necessary to send the police, when an email from the housing assoc. would have been sufficient?! I feel utterly intimidated by the whole thing, and believe that the housing assoc. are abusing their power and authority. Can I be arrested/prosecuted for this specious complaint? Anyone know what my rights are? Or if there's anything I can do about this? Best wishes, Milly (worried)

Hello I am currently going through the reclaiming of PPI from Halifax.. but I am also considering applying for additional compensation to help me make repayments of the loan, I took out a loan through B O S ( Halifax), but insisted on a sound and secure insurance protection.. Reason being that I had a Stroke a couple of years previous and wanted to protect myself.. I was also Self Employed!! So as to kept this first step short. . I went to great lengths to cover myself, and now I have been ill again. . second minor Stroke the Halifax has told me " I am not Covered.. As I had a previous Stroke" Can I ask/Demand additional Compensation to cover the problems I am now experiencing because of the false information given at the time. . I think I have a case, I have the Transcripts from a telephone conversation, Where I ask if a previous medical Condition will effect the policy and the reply being " Not if its over 12 months since you had the Problem ( 1st Stroke) It is also states that I quoted " If I cant have a policy that gives me 100% protection, I don't want ANY loan or credit. So Far I have been ignored by both Halifax Insurance and BoS Any advise or information would be invaluable

Can anybody help me. I was one of those who Wonga owe compensation for their fake letter scandal. I received a tonne of their fake solicitor letters for years. I was told I would receive a letter as I am affected. Nothing ever came. I have emailed them about.. 20 times, ALL I ever got was a robot default response saying I am affected etc. I emailed two official complaints that I have received no letter and called them, and they did not even bother to respond to those at their complaints email address. What can I do!?!

Recieved a letter regarding DWF and a fine to be paid I don't know the name of the person but it's my address What should I do I don't want anyone knocking on my door

My mother is a pensioner her last years insurance direct debits for her house insurance were taken out of her bank account by a company called mypremiumcredit Her renewal came through 2 weeks ago and last week my mum received a letter from mypremiumcredit stating the company dont have her bank details on file in order to commence the direct debits for the new insurance cover (when she had cover the previous year with them already!) and if my mum does not pay within 2 weeks she will have to cough up the full amount which is almost £250 in one go!. They have also sent my mum a default letter - my mum is stressed out by the default when it is not even her own fault - she's never missed a direct debit with this company I rang the mypremiumcredit asking them why have they sent a default letter, the advisor said it their fault for not having my mums bank details on file, i replied the bank details have never changed, so why the default letter, the advisor said the default letter is a 'generic' letter thats sent out and it wont effect my mums credit rating - my mum is stressed out and worried - that the company even before her new renewal commences which is next week has alread received a default letter! What action can my mum take, where does she stand and can this complaint be pushed all the way to the Financial Ombusman?

I was with exercise for less for 18 month. In may this year I canceled my direct debit and told the gym via email I was. I moved house. I've heard nothing from them for 5 months but got a letter from crs debt collectors today wanting a balance off over £200!! I went to the gym to see what was going on. They still had my mobile number on their system but have not contacted me once, they may have sent me letters but as I've moved I've not received them. The gym say they need proof off the email but I no longer have that account as it was hacked. Where do I stand? Any help appreciated. Thanks

Hi all - I am new to these forums and am desperately seeking advice as to whether I can take a complaint with a local emergency vet further. I am beyond devastated at the moment - I suffer with anxiety and depression which has worsened since I lost my beloved 4 year old cat. I got my cat shortly after my Mum was diagnosed with cancer and he was a great comfort to me, especially after my Mum passed away in 2011 - I believe that my cat, Jasper saved me after I lost my Mum - he was so loving and affectionate (am crying as I type this). Jasper was insured, fully vaccinated, micro-chipped, neutered, well looked after and ate better quality food that I do(!) Below are details of what happened to Jasper and the stress and upset that came about afterwards (all of this information was provided in an email to the principal vet at the clinic, the RSVS and head office of the emergency vets) After being pushed from pillar to post and told by staff members to speak to other staff members and furthermore, being lied to, I felt that I had no choice but to involve head office/RSVS. 26th August - ginger cat was taken into emergency vets - later found out that 2 ginger cats had been taken in, one of which was also microchipped and from a different area and the owners had been to collect the body which was DOA. 1st September - After advertising my cat as missing via Facebook, information came to light regarding a cat being taken into the vets surgery matching the description of my cat. My partner, that evening went to the vets and was told that it was a different cat that had been taken in. 4th September - My partner and I spoke to a lady who had taken a ginger cat into the local emergency vets - matching the description of my cat and which was found in the outside area of where I live. Following posters put up advertising Jasper as lost, I later received a phone call from a lady who also took the cat to the vets with the other lady. Having told both ladies that the vets only had one cat taken in that night from another area, I believe one of them phoned up to enquire about the cat that they had bought in. 5th Septermber - I went into the vets where the emergency vets operate from in the hope of gaining some information but was told that I needed to contact the emergency vets directly - I was however told that a ginger cat (the one from a different area) had been taken in the same night (26th August) as my cat. There was no information in the book regarding Jasper but information was written down about the other cat (which I have seen for myself) 9th September - At 9.20pm I phoned the emergency vets as advised by the receptionist at the practice where they work from (out of hours) and was told that there was no record of my cat being taken in. I asked if any cat had been taken in that evening and was told a definite no - (this is an obvious lie as I know for a fact that my cat and another ginger was taken in that night) After this, and my building frustration I did a websearch of my cats microchip details and found that information on him had been logged with Pet Log - my partner phoned Pet Log and we were told that a phone call had been made regarding my cat on 26th August at 10.51pm and we were given the name of the person who made the call and where the call was made from (the emergency vets where the 2 ladies had taken Jasper). In relation to Jaspers microchip, on 30th August (4 days after a call was made to Pet Log) I contacted the microchipping company to register Jasper as lost and was told that they had no information on him but would contact me if anything came to light (I have heard nothing from them). Also, all of mine and my cats details were up to date on the system Following this information we returned to the vets clinic with little success, only to be told to return the following evening when the person who made the call would be working. I enquired as to why information on animals is not stored digitally and why there is no record of my cat being taken in, but it was still denied that my cat had even been there. (I find it baffling that in this day and age, computers aren't used to store details of animals which come into vet clinics in the situation that Jasper was). I asked one of the nurses if she could check cold storage to see if my cat could be in there but he wasn't and she was adamant about this (I also showed the nurse a picture of Jasper who was a ginger cat) Furthermore, on an earlier visit I was told that animals are kept in cold storage until the owners are contacted, or for 7 days (often longer) - as my partner visited the clinic to enquire about my cat on 1st September, this was not a week therefore, if Jasper had been in cold storage he should have been returned. The following evening (12 September), my partner and I again returned to the clinic to speak to the lady who had made the call to Pet Log, with my cats microchip details. After waiting a while to speak to her we were taken into a room and given no further information - the only thing to come out of it was that she was the only person out of all the staff at the clinic to admit that 2 ginger cats had been taken in on the evening of 26th August. I asked where my cat was and she said that she was unsure and it would be best to speak to the people who were working that night, one of whom I believe was the nurse who checked cold storage. We were told that they would look into the situation and contact us but we heard nothing. We were also told that we would be given the names of the staff working that night but were but this was not done. My partner phoned the emergency vets head office (10th Septermber at 5.36pm) to take this matter further and were told that they would get back to us - this never happened. I myself also emailed head office and had no response at all. In 2012, Jasper required emergency treatment and was taken into the emergency vets and I couldn't fault the care he was given which makes me wonder if they are only interested in animals when there is money involved. Following the email that I sent (I have condensed it down a bit and removed names etc), I had a standard email from the RSVS saying that I could fill in a form, although they had all of the details that they required. I heard nothing from the principal vet at the emergency vets surgery - when I last phoned the vets I was told to contact the principal vet by letter or email - I did enquire as to why I couldn't speak over the phone or in person but was fobbed off. A few days after sending the emails I had a response from head office asking if I could provide contact details of the 2 ladies who found my cat and took him in to the emergency vets - fortunately one of the ladies was forthcoming (I think the other has moved as the house has a sold sign outside), so I emailed back with the details of the person and was informed that an investigation would take place. As this email was sent at the beginning of October, I had come to the conclusion that Jasper had died but couldn't fully accept it or move on until I knew for sure. On Friday 31st October, I received an email - the email came from head office but was written (typed) by the principal vet with her findings on the situation. Although, as I say, I had come to the conclusion that Jasper had passed away it was still a shock when it was confirmed. The letter was extremely apologetic but some of the issues that I raised were not even answered. Moreover, the email in parts pointed the blame at my partner (for apparantly giving the wrong date that Jasper was taken in to the vets which is wrong and his daughter was with him who can confirm that this is untrue). They have also put blame on the microchipping company for not being able to get my details after Jasper was scanned and blame on me for not making sure his details were up to date (which they were as I rang the microchip company after he went missing). What upset me the most is that the email stated that Jasper was sent for cremation on 29th September - almost a month after he arrived at the clinic, and during which time I phone them/went into the clinic - even asking a nurse to check cold storage. According to the email this was due to "human error". I am beyond devastated - I had suspected initially that Jasper had been cremated and they were trying to cover it up and I said in my first email that, if that was the case I would prefer honesty. But the fact that he was at the clinic and all staff knew about Jasper (from the amount of times I visited/contacted them, they were all aware that I was looking for him). I never got a chance to say goodbye to my best friend - I wasn't there at the end and I would have liked to have had him cremated (on his own) so that I could keep the ashes. The vet did apologise in the email and offered as a "goodwill gesture" to pay for a memorial for Jasper. I have yet to reply to the email because I am so upset (crying as I type this). As a result of everything that has happened, I have been unable to stay at my flat where I have lived for 6 years. My partner lives a few miles away so I have been staying with him but whenever I need to go back to my flat I end up getting extremely upset because my flat has a lot of Jaspers things in there (3 beds(!!) a box of toys etc). It has also had a significant impact on my ongoing depression/anxiety. I don't know what else to type - I just wondered if anyone had any advice? Losing an animal is heartbreaking but to then be denied the chance to say goodbye is horrible. I said in my initial email that I wouldn't want anyone else to go through what I have and the last email I received stated that they have now changed their "procedures" - to be honest I find most of what they say to be untrue. Over the 2 months where I was contacting this practice (which operates emergency out of hours service in many different practices) I did some research and found a lot to be not great in terms of service provided/cost etc. Any help/advice would be greatly appreciated - and apologies for the lengthy post

I received a letter two weeks ago asking for me to clarify my address and name etc to Wescot as advised I ignored the letter as I have posted on another thread about receiving. I received today a letter for the money and was made aware they are collecting for sainsburys. I will send CCA request today and wait and see. Anyone had any dealings with sainsburys?

I have never heard of this company. Have done a search but not a lot comes up on them. I have received a letter from them I will type it as I have no scanner. NOTICE OF PROCEEDINGS PURSUANT TO THE COUNTY COURTS ACT, 1984: Despite our earlierattempts to contact you realating to your debt to J D Williams in the sum of £432.81 in relation to Debt Managers Reference: xxxxxxxx we have not received payment in respect of this debt. We therefore give notice pursuant to the County Courts Act, 1984, that proceedings to recoverthis debt, together with solicitors fees and costs will be instigated immediatley in the Rotherham County Court. Details of any judgments obtained in relation to this debt may be supplied to credit referencing organisations and may impede your ability to obtain credit in the future. Should you wish to avoid this action IMMEDIATE payment of the full outstanding sum of £432.81 should be made payable to Debt Managers Limited and sent to the above correspondence. I do know of the debt but dont think I have ever recieved a letter from Debt Managers LTD. I definitely wouldnt have signed a CCA, I am not sure when the account was opened but think it was 2007. Are they actually taking me to court? And is it to late for a CCA request?

Hi all i'm new to this bear with me, I have just received a letter from Paratus AMC claiming i owe Mortgage Arrears of xxxxx for a house i don't own or have made any payments too. There is no address as to the Mortgage Arrears or information, just they want me to contact them ASAP to pay Arrears. After doing some digging it appears on my credit file i have a Financial connections to people whom i knew and it is going back to 8 years ago the date im linked, it looks like someone has signed my name for a Mortgage /Re-mortgage. or they are fishing sending out a letter to everyone with same name in hope. I have received a letter from a Company a few days later from TLT which states Paratus LTD AMC v Yourself " We confirm our client has instructed us to cancel the recent warrant request and we have written to the court accordingly." that's all it say's. Are this Company following proper procedures.? I have no knowledge of this debt they request, all help to respond to these reptiles would be gratefully received thanks.