Hi are there any representitives on here from Scottish Power ? I had just had a letter from Scottish Power stating they have registered a default on my credit file for an estimated bill which remans unpaid. It remains unpaid due to them not yet transferring my services from another provider so is this legal ? They have connected the Electric but not duel fule as requested. Where do I stand ? I have been with another provider for over a year now waiting for them to actiom my request only they will not do it for some reason, any offer of help or advice would be most welcome AG

Hi all, Apologies if this is in the wrong place. I moved out of my old flat on 1 December and my SP account was closed on 9 December. Today I had a phone call pursuing debt on SP's behalf from PDSC stating that I owed nearly 600 pounds (including a 100 pound late fee). I rang SP immediately and told them that this was the first I'd heard of it - turns out its for six months worth of energy that we owe (rightly so), but they'd been sending out bills to our old address as the landlord (who closed the account for us) did not send on a forwarding address. The current debt is 447.24 which I'm happy to now pay, but I'm concerned about the effect of this on my credit score and the debt collectors themselves. I explained that I'd spoken to SP when I spoke to them again and they didn't believe me. SP advised that I can pay the debt online which I want to do, but will this stop PDSC from chasing me? Am I obliged to pay PDSC direct? Thanks in advance.

I am a victim of Scottish Power since I moved into this property in Dec 2013. First I was stuck with that horrible prepayment meter, which to me is as backwards as can get, as I find it just ridiculous having to run to the shops to buy more electricity, also costing times and times more than it would do with normal meters. after several arguments with Scottish Power, they finally agreed to change my meter to a normal one, charging me £50 for changing it, and telling me that yes, after the swap I would be able to change my supplier as well. The meter was changed at the end of January, and now a month later I am still no closer to changing my supplier, as it turns out Scottish power has changed one of the useless meters to pretty much another useless one.... I have been in contact with a few other suppliers, and they say that this 3 rate meter SP has installed in my property now is pretty old and hardly any companies would supply for these meters these days.. ..So that was my £50 well spent? I feel completely trapped now and don't know what to do ...it is near enough impossible to contact SP, as they have made it impossible for me to have an online account (again - how backwards can one company get), they have ignored every email I have sent to them, they ignored the letter I sent, last month it cost me £20 extra on my phone bill trying to call them, and asking for a callback took me 3 attempts and about 4 days to actually talk to someone last time.. .also every adviser has so far told me a different story so I find it pretty pointless trying to talk to them now as I cant trust what they say anyway. can anyone please help - tell me how do I get rid of Scottish Power? Or have they actually got a legal right to keep people on their supply like this?

To cut a long story very short, we agreed to have a prepay meter installed as we were struggling to meet the DD payments. We owed around £1500 and saw this as a way of ensuring we don't get into any further debt, and we could slowly begin to pay the debt off. For one reason or another SP haven't taken a reading for ages and so much of the debt was based on an estimate. We have sent them customer readings but not for a while. When they came to change the meter I had assumed they would record the final reading on the old meter and work out a final bill from that. Today I get a visit from a meter reading asking to see the gas meter. Why? I asked, I'm on a prepay, I explained. The guy explained he had been sent to see if he could get the final reading off the old meter! He was hoping that when they installed the new one they would have written the reading from the old meter onto the new one - which they hadn't. it would appear SP have lost the final reading from that old meter. The reader explained that they may be able to trace the meter itself if it hasn't already been scrapped, in order to get that that reading. My position now as I see it is this: If SP don't know the final reading from the gas meter, and all of this has been based on estimates for at least 12 months, then how can they say with any confidence what I actually owe them? and why should I take their word for it anyway? Even if they find the meter, how do I know it hasn't been tampered with and that the reading is a true one? I am of the mind that they have messed up big time here and I can dispute any figure they throw at me? I mean, if they don't know, and I don't know, then how do we agree on what the final figure should be? Am I correct in thinking this and where can I get some help and advice? Would anyone know the legal viewpoint on this? Firstly I am going to write to them asking for the final reading and a true, easy to understand statement detailing what they think I owe them. Thanks in advance JY

Hi, I recently did a credit report and found a default in my name for Scottish Power for £260 from back in 2010. I used to be with Scottish Power before I moved to British Gas in 2009, so presume it may be related to that. I've called Scottish Power, they have no record of my account with them. I emailed customer services and got this: I have checked the account and it was closed to 12/11/09, no forwarding address was given so all correspondence was sent to the property. The final invoice for £260.05 was sent out on 30/11/09, first reminder letter was issued on 08/12/09, a virtual collections letter advising you could pay online was issued on 22/12/09. On 22/12/09 was also sent a Scottish Power final demand letter, the debt was then assigned to a Legal Agents First Locate on 07/01/10. On 03/03/10 a default warning letter was issued. The default was registered on 29/04/10, on 24/07/10 the account debt was returned from First Locate as they were unable to trace you. It was then assigned to Pastdue Credit Solutions on 29/07/10 but they returned it to Scottish Power on 15/02/11 as no contact. If we do not have a forwarding address all correspondence goes to the supply address. We then send to a legal agents so a trace can be done to try and obtain a forwarding address. By Law the Default Warning Letter and registration letter must go to the last known address. Scottish Power has followed all avenues to contact you regarding the outstanding balance. There does not seem to be any error on Scottish Power’s part therefore the default would not be removed. If you were to pay the account balance we will update your credit file to show the debt as being satisfied. I have no record of any of this correspondence being sent to me, indeed, I still live at this address, so why would there be a forwarding address. Additionally, I swapped providers, so again, why would they not contact me at my current address. I emailed them back asking for copies of all correspondence sent to me. This is what they said: Thank you for your email. Please note that we are unable to locate the above mentioned property address in our systems. Kindly resend your original query along with the Meter Serial Number, MPAN or the ScottishPower account number, so that we can locate the property and update our records accordingly. I am now stuck, I have no account details, new meters and they wont take my calls as I am not a customer. Can I apply to the credit reference agencies to put pressure on them to provide information. Absolutely poor service and no recourse.

Received a bill for an old address today which states I owe an outstanding balance of £654.38 for plus an admin charge of £174.94 I am disputing the charges but seriously is it legal to charge admin of £174.94 ? This seems to be a massive charge and is it enforceable ? Thanks for info.

Can anybody please advise me on this as I have no idea about any of it. I owe £107.41 to Scottish Power for Gas and Electricity combined. I pay in monthly installments of £85. On the 26th of October 2013 I was £28.56 in credit When my next bill came I expected it to be £85, but it actually came early on the 11th of November 2013 and was £277.47. I have no idea how this happened. I have been trying my very very best to pay it off. As I say I have it down to £107.41 I have a 7 month old baby, I live in a house where half the radiators don't work, landlord wont give me double glazing, I'm just turning 20 this month, my maternity pay has stopped. I have no income at all now except for my boyfriends £90 a week from his job. I don't receive any benefits. I got a letter on the 8th of January from Sterling Collections on behalf of SP saying that they want £85 immediately after several requests for payment. But I haven't had several requests I've had one letter in the post and an online letter on the 14th January, after the letter from the debt collection agency. What on earth is going on. Can somebody please, please advise me.

Hi, Wonder if some kind person could help me out. I have a large gas bill of £524.00 god knows how but where I live is really a cold property and I have been out of work so thus using the heating a bit more. I am on benefit at present and really dont know what to do or what help I can get. They are not being at all understanding even when I offered them to pay off the bill at £60 per month which my mum would pay for me but they want £150. I don't want to be put on a prepaid meter. I know its my own fault but is there anywhere that could help me. I would be very grateful for your advice. Thanks Mashmallow

I have a Scottish Power boiler cover which I pay for by direct debit, in November I reported that I had a problem, it is now the 23rd December and after numerous phone calls, engineers not turning up new part being put in, having intermittent heating and hot water for the last two weeks I have had no heating or hot water, I have phoned and emailed several times to Scottish Power with promises from them that someone would contact me then they were ordering a part, only to find today when I phoned yet again to be told that they are not going to repair my boiler despite my having contract, despite them originally accepting my boiler! I have asked on several occasions to speak to a Customer service manager only to be told they are too busy and my case was not urgent, in fact I was denied this access totally! I have been told that an email is being sent from the engineer to the customer services but still no information to me. I have no idea what to do next, if they had informed me two weeks ago I could have got a local engineer in to have it fixed, as it stands at present, no heating or hot water over the christmas period therefore one year old grandson cant come to stay, any suggestions please on what I can do? Needless to say I will be moving my custom elsewhere for gas and electricity but doubt if that will bother Scottish Power at all.

I signed up for Scottish Power's Home Comfort service to provide peace of mind regarding my boiler. I called them a month ago, on their emergency number provided by them, as I have problems with my hot water. They gave me an appointment for Jan 4th 2014, between 8.00-13.00. By the time noon came and went I was getting anxious as no sign of the engineer. I called them and they confirmed that I was scheduled for an engineer to come to my house. No-one arrived. I called them again and was told that my appointment had been rescheduled the day before, but they could not tell me why it was rescheduled nor by whom nor when the new date was supposed to be. I was then referred to customer services, who also could not enlighten me as to why a unilateral decision to reschedule my appointment was taken and why I was not informed. I had to take time off work to wait for their engineer, and now I have to take another morning off for the next appointment. Can i pursue any compensation?

Hi Guys I'm looking for a bit of advice and I hope someone out there will be able to help me. Here goes with my story: I moved into a rented Housing Association flat 3 years ago, the reason I moved there in the first place was because I was unfortunate to have been broken into in my previous flat so the housing association moved me. My previous Gas supplier for my old flat was Scottish Gas and I paid by direct debit, I filled in the online form to say I was moving and provided my new address etc. I received various communications saying my account was almost up and running etc. A few month had passed and I noticed my direct debit had stopped coming out my bank. I went back to Scottish Gas and this was the start of a long saga of going round the houses with various suppliers as to who supplies my flat. To be fair to Scottish Gas they where helpful and asked me for various pieces of information which I sent them, make model, serial number, I have even sent them pictures of the meter but to no avail. At one point I was told I had 2 meters registered, then I was told it was Southern Electric so tried them but they say its not them and so it continues. the last contact I had from Scottish Gas was in 2012 and I had to resend them pictures of my meter but still nothing came of it. Out of the blue in September I got a letter from Scottish Power addressed to "The Occupier" saying they wanted to do a meter inspection and if I didn't get back to them within seven days they would gain entry to my property. I received the letter on a Friday after work and was going on holiday on the Monday for 2 weeks so would be out of the country. I emailed them to say I wouldn't be here and that I had been dealing previous with Scottish Gas and sent them on the emails and pictures that I had previously sent to Scottish Gas so they could see the communication trail. I was told to contact them when I came back to arrange a date. When I got back phoned to make my appointment only to be told I'm not with Scottish Gas and my supplier was N Power even thought they sent me a letter argh.. After looking online I found a number to call about who my gas supplier was and phoned it to be told it was indeed Scottish Power and they gave me my meter reference point number. Back I went to Scottish Power who now said they were my supplier, finally I thought thank god I'm getting somewhere. I arranged a meter inspection thinking this will solve all my problems and I might some day receive a bill but sadly not, nobody turned up on the day of the inspection which was a Saturday between 8 - 12. I got back in contact again to let them know nobody turned up. I work in the TV industry so its not easy for me to get time off work. I arranged a second appointment again on a Saturday between 8 - 12 and again nobody turned up. I chased again for another appointment, which was yesterday and eventually someone did turn up. The guy was in my flat about couple of mins max, and said the meter I have in my flat is not the one they have on record of what I'm supposed to have, he called and gave someone the number and said he would wait in his van and come and let me know when they call him back. He came back in a couple of mins later and said I am meant to have a pre payment meter but its OK Scottish Power and going to take this on and fit me a new meter and I'll get a letter as they when they are going to come and fit this. He said someone must have got it swapped at some point over the years. Great I though finally getting somewhere. Today I got a letter in the post from Scottish Power and opened it thinking this must be my letter about me getting a new meter. When I opened it I noticed it wasn't actually addressed to me but someone else I'm presuming a previous tenant. Its a bill for the inspection of £244.10 "The enclosed bill is issued in connection with our visit on 20/12/13 when we remedied the irregularity which we found. You should already be aware of the circumstances, but a brief description of what I am referring to is given in the footnote - footnote says "METER INTERFERENCE" "We could have disconnected your supply as a result of what we have found, but decided against doing so on this occasion." "However, we will be carrying out a check on the condition of the metering and associated equipment at a future date and if we find that it has been tampered with the supply with be disconnected. This will be done irrespective of your circumstances and any inconvenience which might result" The bill reads: Cost associated with inspection carried out on 20/12/13 Total Cost £244.10 Balance added to account £244.10 this advise is for cost incurred only The gas charges will be considered later and a bill will be issued if appropriate. Help where do I start with all this? I've never touched the meter it was already there when I moved in, I've got a dry meter but from what I gather from the inspection I should have a prepayment. Where do I stand with this? I'm not taking the blame for that meter and £244.10 for someone to come out for less than 5 mins is ridiculous considering they failed to turn up for 2 of the appointments. I've still got most of my emails to Scottish Gas with the pictures I sent them. Why would I have contact them if I had swapped the meter, makes no sense and I'm just really annoyed about it now. How would they work out how much I owe then for my gas supply if they have a record of my flat having a different type of meter. the account they have added the inspection fee to isn't even mine as I've never had an account with them as yet. Its so infuriating, I've never been so keen to pay any bill in my life and finally thought I was getting someone where. Any help much appreciated.

Hi Had a few letters from N Power concerning my bill, was annoyed with n power so withheld payment for sometime, had a letter stating that i was being charged £10.50 for a Third Party Telephony Charge, no one called. Then i get a letter stating i was having a home visit to discuss payment and an additional charge of £23.50 so i decided to pay the original bill. Which went through the account I paid in full but left the outstanding balance of the charges. What right do they have to collect these charges? Would they ever go to court or obtain a warrant to fit a PAYG on the basis of £30 outstanding?

I am a carer for my elderly uncle who put a lasting Power of Attorney in place when he had a spell of ill health. There have not been any problems with the health side of the POA but when I went to his bank to register the Financial POA they said that once I registered it with them he would be denied all access to his accounts and I would resume all responsibility. I naively thought that the POA could be attached to his account ready to act on his behalf as and when needed. I walked away from the bank at that time as I didn't want to deprive my uncle access to the money in his current account, he regularly walks to the bank to cash a cheque which in my mind keeps him fit and active. My uncle is now in hospital and his mental capacity has declined further. Is there a way I can register the POA with the bank so I can take care of his financial matters and continue to do so without depriving him of the ability to cash a cheque when he returns home? Alternatively can I register the lasting POA with the bank and then with the POA in place, instruct them to keep him as a signatory on his current account?

Hi, Just after a bit of advice to see if anything can be done. Here is the history. Moved out of a property on the 11/06/11 - Rang to confirm moving out (no record of call by Scottish Power) As it turns out they have me down as transferring supply electric in June and gas in July. (This must of been the new tenants and means I actually got billed on my final bills for part of their usage?) They have told me they sent reminders and defaults to the original address and finally defaulted it in Oct and Nov. (Didn't get the letters I had moved out) Chased at my new address for the electric debt in March/April 2012, realised I had an amount outstanding and paid the DCA. Didn't realise at the time that the gas was outstanding (thought it was all one account) So my main question really is do I have a leg to stand on getting them removed? I have been emailing SP but they have said no error has been made by SP so it can't be removed. I have tried to argue that I told them I moved hence me not getting the reminders, I have also argued the defaulted amounts are incorrect because of the dates. They told me it wouldn't make much difference to the amount and I would still have a debt. Any help please

Tomorrow Scottish Power will be visiting to install a pre payment meter. i have just found out about this from my flat mate as he hasnt been paying bill! the warrant has been accepted. he now owes £1411. Is there anything i can do e.g setup a payment plan or is this too late? If it is too late, what actually happens tomorrow? i will be in, will they activate meter straight away? will the cut gas but not electricity? any scottish power representatives that can help me out? if i could pay it all off i would, unfortunately i could only afford £75 a week (weekly pay) thanks in advance Steve.

Hi ive recieved this today and its a little worrying so was hoping someone can advise on what i can do. ResolveCall. Dear sir/madam despite several attempts we have been unable to contact you to discuss the above Scottish power energy retail limited account. this being the case, we will now apply to the local magistrate for a warrant of entry under the rights of entry (gas and electric) act 1954 one of our agents from resolvecall will attend dudley L.J.A magistrates' clerk's office, the inhedge, dudley dy1 1ry on the 28/1/2011 at 0915 hrs. in order to obtain the warrant, you are entitled to attend. once obtained the warrant will enable us to lawfully access your premises in order to disconnect your supply, the warrant will be executed within the next 28 days, all related costs including locksmith charges are payable by yourself and will be persued along with the outstanding debt. these costs will be a minimum of £275. should you have any queries regarding the warrant application or any other issues please do not hesitate to contact 0844 257 8535 yours faithfully june hart

Hi there We have a debt with Scottish Power of £1900 which is an outstanding balance for utilities for a failed business premises we had. This debt is in our DMP. After several months of being in constant contact with SP they have finally recognised that this account is now closed as the business no longer exists. They agreed to us including them in our DMP and also agreed to the monthly payments. However, I have this morning received another bill which has now added £42 as a Debt Advisory Charge !! Has anyone else had this ? I need to write to them, can anyone advise what I should say in the letter. Many thanks

Hi, I am wondering if anyone knows anything about this? I spoke to Scottish Power today about an whether I could get this but they said they didn't know. You have to quality on 2 parts. I do receive DLA so would qualify on that part. It also says you can qualify if you receive income support which is where my query lies. I do receive a very small amount of Income Support but I receive it as I have overlapping benefit ( I am a carer and cannot receive full carers benefit). Would that count as income support or would that be income related benefit which includes carers premium? Thanks for any help you may have

WARNING! Anyone who can - Please check your energy bill due dates. We're with Scottish Power. We have Pre Pay Card for Gas and standard quarterly Electric. Our bill date WAS 8th Nov - I logged into a/c and gave meter reading and £50 credit (to soften the blow) around 4th Nov. Logged in on 8th to see actual bill - and noticed bill date put back to 15th Nov. just logged in to pay some more credit and Bill Date has been PUT BACK AGAIN, to 8th Dec!!! This is 2 days AFTER their price rise! Please check your own accounts - Don't be caught out!

Hi Has anyone had any success dealing with Scottish Power with any alternative remedy to the Energy Ombudsman, please? I'm helping out a seriously ill friend whose bills have got in a mess over a number of year he's been in and out of hospital with various internal organs packing up. I've been trying to disentangle his energy bills which is through Scottish Power which he had no choice about as it was mandatory as part of his rental. It's all very convoluted but comes down to them refusing repeatedly to amend the billing address to make sure he received bills, failing to provide any tariff information at all and simply applying whatever tariff at any one time was the most advantageous for them, and now it turns out that the meter readers he was letting into the property (which is a redeveloped mill with many apartments) weren't in fact reading the meters at all so the bills have been estimated. Not getting the bills means he's not been able to draw down any of the discounts he'd have been entitled to and he's now being billed for usage they can't prove he ever used. While this complaint has been ongoing, even though I'm Court-appointed as his representative they won't use my address or contact to resolve this, have ignored offers to pay, and have passed the account while in dispute and with the Ombudsman to debt collection agents who keep ringing him on a mobile number Scottish Power have told the Ombudsman they've never had when I personally have been fielding up to 10 calls a day from Scottish Power and its agents to that number. The Energy Ombudsman's view is that Scottish Power don't and still don't have to amend the address even though that would mean that him, as one of the parties to the contract, would actually receive bills for the service they're trying to charge for. They also say that Scottish Power can charge whatever they want without him agreeing or seeing tariffs when surely he is entitled to clear, accurate and timely bills. They say it doesn't matter that there's no proof of what energy he's used, he has to pay it anyway. I genuinely don't understand that at all, when any supply is between two parties and must be equitable. My view is that he should have to pay what he's used but not for what they can't prove was him and could've been earlier tenants, he shouldn't be charged high tariffs he never agreed to in the first place, he should be allowed the discounts they've deprived him of. With the harassment on top of this, and their steadfast refusal to try and get the matter sorted in a way that's equitable to both sides of the contract, my inclination is to take Scottish Power to Court to get it sorted. Has anyone tried this, or been able to get other mediation involved to get it sorted fairly? Any help much appreciated, ta, Claire

I had an energy contract with Scottish Power and have transferred to EDF. The transfer took 6 months because of IGT issues. Finally moved over on 24th September to EDF. Scottish Power sent me my final bill at beginning of October, and I paid it. They've now sent me another bill, with estimated figures on it showing that I owe then another £100. I spoke to Scottish Power and they said first of all that I had called and given them new meter readings. After much discussion, they agreed that it wasn't me. They claim that they were provided with closing/opening readings by EDF, and then 3 weeks later, EDF provided them with amended estimated readings. They have told me I need to go back to EDF to get them to update the opening readings. Ive said to them that I paid my final bill and as far as I am concerned my account with them is closed, and that they need to deal with EDF to sort it out. They saying there not going to do that and said if I don't sort it out and don't pay, they will take legal action. Are they allowed to do this? They sent me Final Bill, I paid it, account closed. They shouldn't have accepted the updated readings? I guess im not right, but am irritated that I have to again sort out the mess. They were unhelpful and it took me over an hour to even start speaking to a person about it.

Briefly: I have a weekly payment card for Scottish Power, and due to some error, two payments last Nov were made but didnt get transferred, so its now 'lost in the system', I thought they had gone through, but on checking they hadnt. First I knew about it was a letter from SP saying that the weekly payments was terminated and pay the lot, I put my side to them that as far as I was concerned ( as I thought) payments were made Eventually, they produced a statement ok Fair enough I am trying to get them to advise an additional amount to cover the arrears and have been making regular weekly payments since I founfd this out, Now they have passed this to P2C who are threatening a home visit and payment in full, which, due to short term working is not possible. What is my best course of action, I have a disabled person in the house and have told SP I will pay the weekly amount plus an additional amount How can I get P2C out of the loop, the phone calls and texts have just started ! Also, before I was aware of this situation, I had 17 calls to my mobile from a SP collection agency in 2.5 days ! I am in process of making a formal complaint about this harassment Any advise much appreciated

2 years ago I owed Scottish power £900 they put me onto a prepayment meter, 1 year later I only owed them £100 this year I thought when I received my bill considering nothing has changed except that prices have gone up a bit that they would owe me and then they would change the settings on my meter I waited and waited for my bill but it never arrived so I called them up and after a heated debate with the call centres manager he told me that we were all square and that the explanation would be sent out with the bill, surprise surprise no bill and no explanation am I just being paranoid or do I smell a conspiracy could someone enlighten me do I deserve a rebate or is he right considering that he admitted that no alteration had been made to the meter but I don't understand how it works .please help me

Joined Home Comfort cover 2 years ago. Just had a nightmare with them over my heating. They are now using contractor City Tech from Scotland, albeit using local area contractors as I am in Essex. Had now 6 visits in less than 2 weeks and still not working correctly. Yesterday engineer spent and hour and half to then say he didn't know what was wrong. In that time was talking to another engineer who helped him. Left telling me his manager would call as they think it is the programmer. On calling Scottish Power this morning to complain about the service and that we had received no calls said they are going to replace the cylinder stat which had just been replaced!! Totally fed up and wished I had never left British Gas. They say the 'cheapest is never the best' and god I am finding that out. DONT change to Scottish Power they do not use engineers who are competent enough to carry out the repairs needed. Yes we all have to learn but if that is the case send out the trainee with the qualified one, if they have such a thing!! My heating and hot water at the moment are on constant and who will pay for that I bet it wont be Scottish Power . To get out of the agreement have to be 6 months after any repair so beware DONT SIGN UP. If I had read this forum before I certainly wouldn't have done that is for sure.

Hi everyone - first post - asking for help (isn't that normally the way eh?!) Recently moved into a new build property, bought from a large developer which was obviously already connected to the grid. Suffered with a rather serious electrical fault. Assuming it was the in house wiring, we got the contractors out that wired the house up but they found no fault. Upon further investigation, they found that there was a problem with the incoming supply. The house had 'lost neutral'. This turns out to be quite an extreme problem as I found out. We have a few appliances that are now fried, and I also suffered an electric shock. Nothing too major (no burns showing), but a trip to A&E was needed. We haven't had an official explanation yet. The engineer that came out to fix assumed a break in the cable somewhere between my meter and where it 'T's' onto the main supply. This was incorrect. A bit of fiddling in the white box outside and he managed to fix it. I asked the engineer what was wrong, and he said "it was something very simple, I'm quite embarrassed, I can't tell you what the problem was" and he quickly got his team together and left! We are left assuming that someone hadn't tightened the Neutral terminal screw under one of there locked covers. A simple, but incredibly dangerous mistake - as I found out! Was wondering what kind of action I could expect Scottish Power to take? Is this something I should sort out directly with SP, or should I be going straight to my solicitor? Many thanks in advance, Matt