Hello Quick question, I remembered last night about a graduate loan I took out in 2004 and which I paid off in 2009 if I remember correctly. I called HSBC and asked them to check the record to see if it had PPI and indeed it did, I remember the meeting very well as it was the day before my birthday and it was the fella's claim that I stood a better chance of being successful if I took the PPI and the hard sell he did on it that made me take it but although the HSBC bod could see it on the system, said they wouldn't have the loan agreement as it commenced over 6 years ago, is she lying to me? She said she would send me a screen grab which basically just confirms that it was on there but what if I can't get hold of the loan agreement, am I screwed? Any help would be hugely appreciated. Edit: Oh and she gave me an address to wrote to for their complaints department, almost as though she was resigned to "yet another claim" if that makes sense?

We have a first mortgage with HSBC. It has run for ten years and we are now in the capital repayment period. We have applied to them to pay interest only whilst we sell our house. It has been on the market since July and we have potential buyers but are waiting for them to complete the sale of their own property. Cutting our mortgage payments at this time would help as we are really struggling at the moment and we do not want to be repossessed. We are currently not in arrears, but have other debts which are causing us difficulties. HSBC's response is that they will only help us if we are going through a divorce or are redundant and will not consider our proposal. Has anybody any advice on how to persuade them? We do not want to be forced to split up but it seems the only option they are giving us.

Hi everyone, this is my first post so please be gentle I am in the process of filing an amended defence regarding unenforceable CCA 1974 agreement and require advice on the matter. The story so far is that I originally filed an embarrassed defence due to DG Solicitors not supplying documents that related to HSBC claim for £12,000 on a Gold Card. HSBC did not take any further action and the case was stayed. They then recently applied for the stay to be lifted and judgement entered for them as, in their opinion, I had no chance of winning. I appeared at court yesterday and contested their application on the grounds that I have not received a default notice and requested it be struck out. The district judge on reading my witness statement denied summary judgement and re allocated the case to fast track. I now have to file another defence to their claim and was wondering on what basis I should defend post Carey v HSBC. I was originally going to claim that the CCA does not contain the prescribed terms but am now unsure (there is no mention of APR on CCA). DG Solicitors have admitted that they cannot supply a copy of the default notice as they do not keep records of electronic documents. Their agent at court seems to think that she can rely on a reconstituted copy (she showed me a blank template) Advice greatly appreciated

Hi there everyone, I know its late but hope someone is awake and can give me a little advice. I had a £2000 debt with HSBC, passed to Metropolitan collection services and communications began. I researched other people's advice to get written communications and take details of any phone contact. Mid September I offered £500 as a full and final settlement figure, which they accepted via a letter from them, dated 18th September giving me a deadline of 15th September!! Of course, making it impossible to pay. I called and they realised the error. They said they would have to extend the offer. I called back several days later and they confirmed the offer was extended until the 25th, so I paid the original £500 and clarified that is was a full and final settlement. They agreed, and explained that my file would be marked as partially satisfied. I paid over the phone, got the receipt number and requested a confirmation through the post. Nothing! So I called tonight, and the agent said that my balance was £1500 (after my £500) payment, that the account was under 'investigation' and that her system was shutting down at 9pm so would have to call in the morning. Am I worrying unecessarily or have they totally robbed me of £500 and used it to pay off just £500 0f that £2000 after agreeing that it was to be a full and final settlement figure? Please someone help, its going to be a looooong night!

I am at the stage where I have responded to claim forms on line and I have requested all relevant information from the two solicitors concerned. I have a week left to post a defence on line and I dont know what to do. I was made redundant twice over the past two years and I have tried to agree payment plans with these guys, but they have just gone legal on me. I didn't want them to just pass these debts over to a collector, so I am defending myself. The agreements are from 1994 MBNA and 2004 HSBC and the more I read from this site they may well be un-enforceable................... URGENT help is needed here guys, I'm a complete novice depending on you!

Hi All, First of all, I hope I am posting in the right forum/subject if not please let me know. I am in the process of reviewing my credit report as it is beginning to look like in the near future my girlfriend and I will be looking to apply for a mortgage and I have a few things on my credit report I'd like to clear up. On my credit report (with both experian and equifax) it shows my HSBC current account (recently closed) as having 2 late payment markers showing one 2 seperate occassions. After some digging I found out that these were actually not a 'late payment' but actually on one occassion where a direct debit had been returned unpaid and another where a cheque had been returned unpaid - blatantly down to a lack of attention as I use one account for bills and another for day to day spending. Now I have written to HSBC regarding this however they have came back and said that they are well within their rights to do so (experian have confirmed this) but I really do feel like this is a mis-respresentation of my financial status - it's not like my accounts even went overdrawn, they wern't given the chance to do so! It might also be worth mentioning I found one of these late payment markers before back in 2009, wrote to the bank and as a gesture of goodwill had it removed, however they now state they have done this once and can not be done again. I feel really frustrated as no other high street bank currently uses this practice and therefore it is unfair treatment by banking with them. Do I have any rights with regards to this? At first I thought I might have found my solution on here but I have just realised defaults are different from late payment markers. I would really appreciate any help from anyone who has dealt with the same situation or knows someone who has. Many Thanks in advance Andy

Hi! This is my first post on here and I'm looking for a bit of advice. I have been though the long route seen often on here of 'if you claim I owe you the money, show me the agreement@. HSBC have written to me admitting that they do not have the agreement but have issued county court proceeding against me. I have submitteb the defence as follows:- 1. I XXXXXXX of XXXXXX am the Defendant in this action and make the following statement as my defence to the claim made by HSBC Bank Plc. 2. The Defendant is embarrassed in pleading to the Particulars of Claim as it stands at present, inter alia: - 3. The Claimants' particulars of claims disclose no legal cause of action and they are embarrassing to the Defendant as the Claimant's statement of case is insufficiently particularised and does not comply or even attempt to comply with CPR part 16. In this regard I wish to draw the courts attention to the following matters a) The Particulars of Claim are vague and insufficient and do not disclose an adequate statement of facts relating to or proceeding the alleged cause of action. No particulars are offered in relation to the nature of the written agreement referred to the method the Claimant calculated any outstanding sums due, or any other matters necessary to substantiate the Claimant's claim. b) A copy of the purported written agreement that the Claimant cites in the Particulars of Claim, and which appears to form the basis upon which these proceedings have been brought, has not been served attached to the claim form. c) A copy of any evidence of both the scope and nature of any default, and proof of any amount outstanding on the alleged accounts, has not been served attached to the claim form. 4. On receipt of the claim form the Defendant sent a request for a copy of the agreement which forms the basis of this claim, this was sent special delivery and signed for by a Mr/Ms Whittle at 08:16 on the 20th July 2010. The acting solicitors have not seen fit to respond to that letter. 5. Consequently, I deny all allegations on the particulars of claim and put the claimant to strict proof thereof. 6. The Claimant pleads that that this claim concerns an agreement regulated by the Consumer Credit Act, 1974. However, the Claimant claims interest pursuant to section 69 of the County Courts Act, 1984 which the Claimant should surely know they are not entitled to by virtue of the County Courts (Interest on Judgment Debts) Order, 1991 (SI 1991 No. 1184 (L. 12)) in particular section 2(3)(a), which clearly prohibits such an award: The general rule. 2(3) Interest shall not be payable under this Order where the relevant judgment - (a) is given in proceedings to recover money due under an agreement regulated by the Consumer Credit Act 1974 7. I respectfully request the court’s permission to submit an amended defence should the Claimant file fully particularised Particulars of Claim. Statement of Truth I XXXXXXX, believe the above statement to be true and factual Signed Date 4th August 2010 I then wrote to the solicitors stating the above. They have replied basically saying that they don't need the agreement and if I do not sign the enclosed 'Letter of Consent' (that will never happen) to withdraw my defense they will continue to apply for summary judgement. My understanding is that without any formn of signed agreement , they are just trying it on. I would however be very appriciative of any advice on how to go from here.

I posted an article or thread whatever you call it regarding HSBC bank and their office "the arc" in nottingham. Merely asking if anyone else had had dealings with this place or office. The post disappeared is it me if so could someone explain

Hi, I sent a SAR to HSBC specifically about a visa credit card. I have had a response from them saying that as I didn't sign the letter the bank is unable to act upon my instructions at present. They have returned my postal order. They ask me to send a new signed request. Is this right? I thought I had read that the request didn't have to be signed, but I have failed to find that in a search here. Is there a standard reply to this? Thank you, Sue

Extremely abusive husband who left me for another woman when I was diagnosed with breast cancer..........in a nutshell my excuse for me being such a numpty and not fighting harder against HSBC. This was 2001, I had a £5,000 overdraft with HSBC had been forced to leave family home awaiting divorce. I moved into a rented house with a friend who was director of her own company and I agreed to help out as company secretary for no fee/salary. The account was held at the same branch as my personal account, but was of no consequence as I was not financially linked. I was unable to work due to my cancer etc and at the time my 'broken heart'. My divorce was dragging on not helped by the fact it was me that moved out when not given a choice. I approached HSBC for either an increase in my overdraft or a small loan to help me through. I was told a loan may be possible but heard no more. To cut a long story short, the account manager (who had shown a vested interest in the owner of the companies work had placed £10,000 into the company account with no authorisation from me, no discussion but logged against me personally, and then proceeded to move this around to pay company interest salary for Director etc at will, with absolutely no benefit to me. I protested and protested and each time I was fobbed off until eventually to shut me up he raised my overdraft to 6,500 and at the very same time he placed interest payments of approximately £80 a month onto my personal account for the loan I had not personally received or benefited from, and which from what I was shown seemed to very quickly disappear from the company account in charges! On top of this I was charged horrendous interest charges on my personal account and together with the interest on this loan, I went overlimit and was then stung with overlimit charges, unauthorised overdraft etc. So without consulting me he raised my overdraft again until it reached £10,000. I complained that none of this was fair. I was spiralling into something I had no control over. When my divorce settlement came through I was afraid to put it into HSBC with an account manager who felt it within his bounds to play chess with bank accounts. Afraid with what would happen to my money that had to see me through my illness and provide me with a home, I opened up an account with another bank. I refused to acknowledge the loan that I had never received or authorised but started to place small amounts of money into my personal account to slowly bring down the overdraft until it was hopefully gone. Eventually my account was kicked out of the branch to head office. Then out of the blue HSBC called in the loan that I had not personally received and on the same day called in my overdraft, the later of which I was paying in regular small amounts to clear and not using it otherwise. I wrote requesting why they had done this, why a loan which I had never authorised or personally received or benefited from had gone into collection and why they had closed my personal account when it was obvious I was clearing it. They ignored me, I wrote by recorded delivery several times all of which were ignored. Then I was contacted by MCS, I told then what had happened and they put it on hold and requested someone come back to them. Someone did and told them they had never seen anything like this before and did not know how to deal with it. Still nobody sent me anything in the post other than demands. They had of course registered with the CRA's two defaults amounting now to over £21,000 with extra added interest SINCE closing the accounts. As I was getting better from my illness but too ill to seek employment, I tried to start a little company of my own working from home, childrens books and illustration work. Unfortunately my otherwise perfect credit rating had been shot to pieces by HSBC. Still awaiting a responce from HSBC or MCS, I got a letter from MCS thanking me for acknowledging the debt and my offer of payment of £31 per month!!!!!!!!! I had no idea what they were talking about until I realized that although my current account was closed, they had retained a small pension I was receiving which I had drawn early due to my health and truncated it to MCS as my payment on the loan, thus making it in effect go away. I contacted the ombudsman, who wrote to them and ask for explanations, of course nobody replied, ombudsman wrote again, still no reply. To cut this long story short I then after everything that was going on in my life had a breakdown. The small pension continued to be truncated to MCS and I repeatedly got calls night and day for more money during my illness. I did part with a total of about £750 on top of this. Now I am back in mind and body, stronger and ready to fight. I stopped the pension payments going to MCS, I was told they had made an illegal move doing that. I wrote a subject access request enclosing £10 to MCS twice!! and was told to send a further £10 to HSBC which I did. 40 days later to the day, I received a single box of printouts, a letter saying they were not obliged to divulge manual activity by branch members or manager of course no paperwork whatsoever on the loan, apart from a print out calling it a bridging loan and a scribbled note from a member of staff with their name blacked out stating I was due to pay it back out of the sale of my home!!! Now if you are still with me after this lengthy tome. I have obviously been stitich up here and if I could afford a solicitor I would. However I just need the basic advice, to make this go away once and for all, its been over 10 years now. 1. My subject access request contained very little other than statements on my current account which obviously showed I had not in anyway personally received a loan on increased overdraft. 2. Taking out this 10,000 loan that left just over £6,000, but they had taken £4,300 in interest on the 'loan' out of my personal account. add the interest on that and these overlimit charges, they actually owe me! However I am not persuing that just want this to go away with the least hastle possible. 3. And finally just as an aside how can this so called loan have interest repayments of around £80 per month, yet they were taking over £500 a month in interest and charges on an overdraft of the same amount and when I could not quite manage to get that amount in to get back under the overdraft limit they wacked over limit charges on which dug the whole even deeper. Mess isnt it? But what a prime example of irresponsible lending to the extreme. If anyone is still awake after reading this, I would love to hear your thoughts.

Hi, I’m looking for some advice regarding life insurance sold with mortgages. My in laws took out a re-mortgage on their property in 2003 with HSBC. When they took out the loan they were sold a life insurance policy as well, I’m not sure at the moment if it covered anything else like critical illness etc. as they have lost the policy documents and we are waiting for copies from HSBC. At the time of taking out the mortgage my mother-in-law was 62, and on long term disability benefits, and my father –in-law was 60 and also on benefits following an accident, he is also main carer for my mother-in-law. In 2005 they sold their home and moving in with us due to deterioration of my mother-in-laws health. The mortgage was paid off with the proceeds of the sale. At this point they made an appointment at the bank to put their account in order and cancel unwanted direct debits etc. When they told the lady who dealt with them that they wanted to cancel the life policy for the mortgage she informed they that they should keep it running as it would give them financial peace of mind should one of them die. She told them that on death the policy would pay out £40,000 for each party, so they kept the policy going at a cost of £60.99 per month. Last week they went to the bank about another issue, but also checked the relevant issues of their life policy as they are both some 6 years older now. They were informed by the bank that the policy only related to mortgage they had settled 6 years earlier, and the policy depreciated with time, in line with the reducing sum owed each month if they still had the mortgage. He said that even if it would pay out now it would only be worth £6,000 each, and finishes next May as that’s when the mortgage would have been paid up. They are both utterly devastated by this news, having paid £4086.00 into a policy for the last 6 years which has turned out to be of no use to them. They have raised a verbal complaint with the bank, and have received a letter saying “they will look into it”. However, I feel it needs addressing with a much firmer stance than just waiting and hoping. Do you think they have a chance of claiming back this money? And if so can they add interest charges on top? Any help would be appreciated. Thank you.

I have recently received 3 letters from Clarity Credit Management (Collections Department) writing on behalf of their Client: HSBC Bank Plc. The letters read.... [16/11/2010 ""We have been instructed by HSBC Bank Plc to make arrangements with you to repay the above amount...we are prepared to offer you a discount" and gives me the option of a reduced settlement or a Payment plan. [30/11/2010] The next was similar. [15/12/2010] The third gave me one final chance to make a one off payment and that the offer would last 7 days as "we have been unable to agree with you an acceptable payment plan". Initially I thought it was a mistake because: - I have never had a credit card, debit card or any type of store card. - I have never had an account or ANY dealings with HSBC. - I have no debt (other than my student loan which I have not paid back because I am still at University). However when 3 letters arrived I began to worry. I went to a HSBC bank but was told they could not discuss it, I would have to go to Clarity. I am concerned this could effect my credit in the future. Any advice would be helpful.

Hi All, My partner of 3 years received a letter on Friday (sent directly to our house) containing papers from both HSBC and Lowells PLC stating that a debt of £7905 has been bought by the debt collectors from HSBC and must be paid. He has no idea where this debt has come from (he has had previous debts with HSBC which have been paid off) and hasn't banked with HSBC for around 4 years. They haven't made any contact with us in the interim, to our knowledge, via our address or his parents address, where he was living when the first debt was paid off. (My point here is; if they have been sending things to another address, how they have magically got the correct address now?) I was wondering the following things: - Are HSBC in breach of any laws if they haven't contacted us before selling the debt onto Lowells? - Can anyone tell me what the proceedure should be and whether we are eligible to ask for proof of 'contact'? - Could the debt be removed as a default from his credit report providing we begin to pay monthly installments (if the debt is proven) as we aren't able to get a mortgage with this on it? I've never dealt with this kind of situation before, so i might be asking very obvious questions; i'm just looking for some advice on what kind of route we should take. Thanks Rachel

A big hello to everyone on the forum – been reading your posts for two days and absolutely flabbergasted by some of your misfortunes inflicted by the banks. I m seeking abit of advice myself, for a matter that has come up as a small element in a few cases, but hasn’t been clearly addressed (I hope I m not alone here): First let me state all that found out below are through my personal, voluntary action. Up to now I still haven’t received any correspondence from either HSBC or Metropolitan Collection Service (I could still be blissfully unaware of everything!). Last Friday afternoon, I was trying to use online banking to pay for an overdraft of less than £20 into my HSBC Advance Account (upgraded from a normal current account by HSBC, offered via Telephone marketing in July), just to find that it’s not there. A few phone calls later, I discovered that the account has been closed by HSBC without any form of notification to me. Now - 1. I have been banking with HSBC for 11 years, on the same account. This account has been used to receive salaries, etc. since I have started working (before that a 16-19 account, then a student, then Graduate), and every month around £1,100 is moved to a joint account with a different bank (Halifax) for family finances. There is a £1,250 agreed overdraft limit on this account, untouched till recently. 2. I finished my previous work contract in June, and have been job hunting since. At the time I moved the remaining balance to the joint account, with a few quids’ worth left. Because I have no money coming in, this account has seen no cash flow since. In July I think, a direct debit which I forgot to cancel took around £17 out of it and made it in arrears. I am aware of it, but thought a) I should leave it till I get my next job, and b) I have the agreed overdraft. I am tracking the interests added onto this amount, which is as stated in the policy. I have since cancelled that direct debit (both with HSBC and where the payment is going to). No problems there. 3. I also understand that it is the T&C that if I am in debt, I should make regular payment into the account. But first of all, I specifically asked, when being upgraded, if I need to maintain a certain amount of monthly cash flow for the Advance Account. The answer was a clear NO. As far as I am aware, there isn’t a definition of “regular” in the legal sense. Second of all, the T&C states that HSBC reserve the right to demand immediate payment, or stop the overdraft facility completely. There has been no correspondence to me with any such demand (confirmed by HSBC staff at my local branch), or any attempt to try to agree with me a course of action. And in any case, nothing in the T&C warranted them to close my account without any form of correspondence – for a debt of less than £20, under an overdraft limit of 1,250! It has been mentioned that the bank has the right to close an account as they please, but when I demanded to see that as part of the T&C, staff at the local branch failed to produce evidence (Is it actually true, by the way??). 4. After the phone calls on Friday afternoon, and visit to the local branch on Saturday, the situation is as follows: My account has been closed by the “Collection Department” due to “bad debt” on the 8th of December, with a letter drafted to tell me that it is closed on the 7th, which I still haven’t received (and I have to stress, debt of less than £20! The bankers probably pay more to have their shirt cleaned). And everybody’s favourite Metropolitan Collection Service now has my detail to collect the money from me. I explained everything to the staff at the local branch, and pointed out holes in all their arguments, and the final answer was “once a decision has been made unfortunately it is irreversible”, and “it is not possible to reopen your account, and you won’t be able to open future HSBC current account”. So much for being the world’s local bank! I guess I need advice because: a) the bank account is my first and for a long time only personal account which has a lot of sentimental value to me, and to have it taken away in such a blunt manner without nearly enough justification is impersonal, intrusive, and downright absurd (and all for less than £20, with a £1,250 overdraft limit!!); b) Now that MCS is on my tail, could anybody advise what it’s going to do to my credit rating (Again, for less than £20!!)? I m planning to take out a mortgage in 1-2 years… L ; c) There has got to be somewhere I could complain about the whole situation? This looks to me a procedural injustice to say the least. I m not saying there is nothing I couldn’t have done better; but when the risk of something happening has not been outlined and communicated, it is surely not justifiable to inflict the consequence of such risk to a customer? And the branch manager had the cheek to say “all our decisions are carefully made, and once a decision has been made, HSBC will stand by it”. Which is basically “whatever we want to do is final, and you can just go and stuff yourself!” Would be interested hearing what you guys have to say. The irony here really is that I discovered all this when I was trying to settle this small “debt”… A massive thank you in advance! And Happy Christmas – not sure I ll have one now!

A big hello to everyone on the forum – been reading your posts for two days and absolutely flabbergasted by some of your misfortunes inflicted by the banks. I m seeking abit of advice myself, for a matter that has come up as a small element in a few cases, but hasn’t been clearly addressed (I hope I m not alone here): First let me state that all that found out below are through my personal, voluntary action. Up to now I still haven’t received any correspondence from either HSBC or Metropolitan Collection Service (I could still be blissfully unaware of everything!). Last Friday afternoon, I was trying to use online banking to pay for an overdraft of less than £20 into my HSBC Advance Account (upgraded from a normal current account by HSBC, offered via Telephone marketing in July), just to find that it’s not there. A few phone calls later, I discovered that the account has been closed by HSBC without any form of notification to me. Now - 1. I have been banking with HSBC for 11 years, on the same account. This account has been used to receive salaries, etc. since I have started working (before that a 16-19 account, then a student, then Graduate), and every month around £1,100 is moved to a joint account with a different bank (Halifax) for family finances. There is a £1,250 agreed overdraft limit on this account, untouched till recently. 2. I finished my previous work contract in June, and have been job hunting since. At the time I moved the remaining balance to the joint account, with a few quids’ worth left. Because I have no money coming in, this account has seen no cash flow since. In July I think, a direct debit which I forgot to cancel took around £17 out of it and made it in arrears. I am aware of it, but thought a) I should leave it till I get my next job, and b) I have the agreed overdraft. I am tracking the interests added onto this amount, which is as stated in the policy. I have since cancelled that direct debit (both with HSBC and where the payment is going to). No problems there. 3. I also understand that it is the T&C that if I am in debt, I should make regular payment into the account. But first of all, I specifically asked, when being upgraded, if I need to maintain a certain amount of monthly cash flow for the Advance Account. The answer was a clear NO. As far as I am aware, there isn’t a definition of “regular” in the legal sense. Second of all, the T&C states that HSBC reserve the right to demand immediate payment, or stop the overdraft facility completely. There has been no correspondence to me with any such demand (confirmed by HSBC staff at my local branch), or any attempt to try to agree with me a course of action. And in any case, nothing in the T&C warranted them to close my account without any form of correspondence – for a debt of less than £20, under an overdraft limit of 1,250! It has been mentioned that the bank has the right to close an account as they please, but when I demanded to see that as part of the T&C, staff at the local branch failed to produce evidence (Is it actually true, by the way??). 4. After the phone calls on Friday afternoon, and visit to the local branch on Saturday, the situation is as follows: My account has been closed by the “Collection Department” due to “bad debt” on the 8th of December, with a letter drafted to tell me that it is closed on the 7th, which I still haven’t received (and I have to stress, debt of less than £20! The bankers probably pay more to have their shirt cleaned). And everybody’s favourite Metropolitan Collection Service now has my detail to collect the money from me. I explained everything to the staff at the local branch, and pointed out holes in all their arguments, and the final answer was “once a decision has been made unfortunately it is irreversible”, and “it is not possible to reopen your account, and you won’t be able to open future HSBC current account”. So much for being the world’s local bank! I guess I need advice because: a) the bank account is my first and for a long time only personal account which has a lot of sentimental value to me, and to have it taken away in such a blunt manner without nearly enough justification is impersonal, intrusive, and downright absurd (and all for less than £20, with a £1,250 overdraft limit!!); b) Now that MCS is on my tail, could anybody advise what it’s going to do to my credit rating (Again, for less than £20!!)? I m planning to take out a mortgage in 1-2 years… L ; c) There has got to be somewhere I could complain about the whole situation? This looks to me a procedural injustice to say the least. I m not saying there is nothing I couldn’t have done better; but when the risk of something happening has not been outlined and communicated, it is surely not justifiable to inflict the consequence of such risk to a customer? And the branch manager had the cheek to say “all our decisions are carefully made, and once a decision has been made, HSBC will stand by it”. Which is basically “whatever we want to do is final, and you can just go and stuff yourself!” Would be interested hearing what you guys have to say. The irony here really is that I discovered all this when I was trying to settle this small “debt”… A massive thank you in advance! And Happy Christmas – not sure I ll have one now!

Hi there, This is my first post, so please be easy on me I have a small little problem, a CC debt of around 500 GBP (sorry, I don't have a pound sign on my laptop ). The situation is the following: I lived in the UK for about 5 years. I had a bank account and CC with HSBC, which I reguralry used, but I left the country in April 2009. On current account there was an overdraft of about 250 GBP and on my CC a debt of about 500 GBP. (I also had a Lloyds account with an overdraft of about 250 GBP, but that is ok, the online banking still works and I will pay it back, since I don't want to loose the account.) So I left the country not really caring about all those accounts, I thought I'd paid them back when I had money and a job. I am in Austria now, and since I finally found a job and will start working on Monday, I wanted to check what the situation is with the banks. ( I know it took me long to find a job, I guess I had a long holiday ). HSBC has closed my current account and canceled my CC. I still have my Savings account with 0 GBP on it. I called the bank, they said they closed the account and transferred my debt to their collection agency, Metropolitan. When I called Metropolitan, they told me that the debt was now with Moorcroft and I need to give them a call. So when I called Moorcroft, I told them what the situation was and that I am not living in the UK any more but I will be able to pay back my debt in a month or two. According to their records I have an outstanding balance of 555,11 GBP. Now my question and problem is: How do I know where this 555,11 came from, and if this is the amount I should be paying? What about that other overdraft of about 250 ? Did that just disappear? Is that possible? (I wouldn't mind ). And what is the guarantee that I don't need to pay anything more than this when I paid it? I read around the forums and found that I can request a CCA. So I called them up (Moorcroft) and asked for one. The lady started asking for my details and address and everything, but I explained to her that I don't have an address in the UK any more, and I would like this CCA to be sent to my new address in Vienna, Austria where I live now. She told me that it's not a problem, just send the letter and 1 GBP. Should I send cash in the post? Do you think it was a good idea to get a CCA? I wonder if anyone has experience when it comes to this situation? Eg. left the country, but would like to settle my debt. Any help or advise would be appreciated! I did search the forums but didn't find anything that would resebmle my situation. Thanks a lot

Hi, I got a commercial mortgage (interest and capital repayment) of £154000 with HSBC in Jan2010. I am paying interest rate at 3.25% and capital repayment £792.08 each month. This is the term on the facility letter: Interest Rate Interest on the Loan will be charged at 3.25% per annum over the Bank’s Sterling Base Rate as published from time to time or as renegotiated under the Renegotiation provisions set out in the General Terms and Conditions. Repayments The Loan will be repaid by monthly repayments of £792.08, inclusive of interest, commencing one month after drawing. In any event the Loan will be repaid in full by the end of the Term. Recently, I started to check my mortgage account and realised I am not only paying £792.08 and also there is a payment debit interest fee (around£470-£499)each month. I emailed my bank manager about this charges and he replied: "The interest rate being charged is an annual rate and there fore we have to break this down for a monthly interest charge. There are a number of ways that banks calculate interest and one way is to use the highest balance during the year and just charge monthly interest on that. This is more expensive then if the interest is calculated daily and then charged on the monthly date, this takes in to account that the loan balance is reducing and you pay less interest. Therefore to be fair HSBC uses the second method so that you only are charged interest on the actual balance and not a higher one. " I have 2 other mortgages with other banks and they are also interest and capital repayment. I only have to pay one amount that is including both each month, so I dont know why HSBC are charging this extra fee. I am not sure if I really suppose to pay those fees or this is another hsbc managed loan mistake? Thanks for advises.

In August 2005 I took out an HSBC Mortgage. In September 2005, I went back to university to study for a full-time MBA. To help with cash flow, HSBC kindly offered a 6-month payment holiday. I took the payment holiday option in December 2005 with the mortgage payment holiday ending end of May 2005. In June 2006 I received a call saying my mortgage account was 6-months overdue. I explained the Mortgage Holiday and was sternly told, “HSBC doesn’t do Mortgage Payment holidays – and all money must be immediately repaid.” WTF...? I arranged a payment plan to pay off the £4,400 ‘holiday arrears’ over the next 24 payments. It was about £180 per month. But because of the HSBC Mortgage Holiday, my credit score has been destroyed. My Equifax credit report lists me a “Poor” and shows 6-months mortgage arrears from the period June 2006. Is there any publicly available evidence showing HSBC have given out bad advice with Mortgage payment Holidays? I need to get this removed from my credit file and will call the HSBC Mortgage arrears team – on Monday (08456 029 512). Before I call, I need your help to provide previous examples of HSBC giving out bad 'Mortgage Payment Holiday' advice... Any sources or ideas?

About 18 months ago my wife claimed PPI back from HSBC. They were very quick to offer the money and also to get her to accept. I didnt think it was a lot but we accepted. Recently we did a CCA and lo and behold it looks like both our application forms are not valid or enforceable. No wonder they were quick to sort it out. She accepted as full and final settlement I think. My question is can she ask for a breakdown of the PPI she paid over the years and check if they have screwed us over with the payment and if they have can we put in another claim against them?