- really fed up - paid premium delivery price for a silver fridge freezer to be delivered on a Sunday - to receive a phone call this morning (sunday) saying their warehouse had managed to deliver a white one so they'd have to reorder!!!!!!! No confidence it'll turn up when they said as its not on their normal delivery schedule day - ir even on their tracking yet - and I dont expect a response either!

I bought a used car (120K miles) from a local dealer 4 weeks ago. As I am not familiar with roads and directions (always! shame on me!), I made it clear that the Sat Nav system on the car is very important, and I needed them to update for me before I took the car. Then the sales person suggested that they will replace the DVD disc (the map data) after several days. And they wrote it (says "sat nav disc to follow version xx on date xxx") on the sales invoice. And I paid full amount (£5K+) and drove the car away, and made several hundreds of travel, then I found sometimes the sat nav system not accurate on some rural roads (the current disc is for 3 years ago!), and sometimes I had to make U-turn's. This really annoyed me and today I visited the dealer in person to take my new version map disc, and the sales guy said "not arrived yet" and asked me to wait. But it's been more than 3 weeks! And they told me they will order from eBay and normally it would be 3 days! Also I felt that guy was playing on me, and I lost my trust in him. Another thing impact my confidence on them: I think that sales person overcharged me 30% because when I bought the car insurance online, the website actually showed me the estimated value of that car. I don't want to have more contact with them, i.e. warranties 12 months (I bought extended one), I want to return the car to them, and get my money back (more than £5K). Can I use the fact that "sat nav disc not been delivered in a reasonable time" as part of the "sales contract" (actually "sales invoice"), return the car and get full refund? I think I would take action asap because it's been 3 weeks since I drove the car away from them. Any advice please?

Hi. could anyone help me, i have been picked for jury service, will this affect my JSA payments because i will not be available for work, or will it be ok because it is law that i must attend unless of course i have some health issues. thank you for any help.

Long overdue. http://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Documents/eps-patient-information-sheet.pdf

I have 4 accounts with Vodafone (1 personal, 1 work, 1 data and 1 for the wife). When I took out the contract with Vodafone I have recently moved across from overseas and did not have an established long term credit record. As a result the sales person requested that I pay a £20 fee for the new contract - something I was willing to do as the contract was a good deal and I would get further discount through the employee advantage scheme. I signed up for the employees advantage scheme and got notified that it was active and looking back at my bills the discount had been applied. I received a message from Vodafone that they are upping my data allowance to 5Gig from the 3Gig per my initial contract. No mention of any change in contract or termination of the employee advantage benefit. Per the terms and conditions it reads that if "you" change your package then you will need to reapply for the discount. I did not change my package, my monthly amount is still the same and Vodafone simply decided to increase my data allowance, this was done without my request or authorization. I noted on my bill during June that the employee advantage discount was no longer applied and contacted the customer service team on 14 July (within 30 days of noting the discount being missing). They indicated that I should have reapplied for the employee advantage scheme due to a contract change - something I did not request and received no notification whatsoever that my discount which I have applied for would fall away. I would like to see if a Vodafone customer care representative on this forum would be able to properly resolve this matter as I don't believe this was an honest move by the company and the employee advantage scheme was the main consideration as it made the total cost of the package the most favorable.

I'll be brief.. 6th December 2013, I pulled up in the Albert Street Car Park for 10 mins, while I waited for my son to be collected. The car was not left unattended during that time. I was sent a PCN for £80 if I paid within 2 weeks (something like that). They have been writing to me but I've ignored them until recently they sent me a letter from a debt collector. I wrote back saying that usual...i.e not obliged to give them the details of the driver, this is an invoice as oppose to a PCN, legally that the land owner has the authority to pursue me for the debt and if they did take it the matter to court, they would only be awarded whatever the losses would have been which would be punitive. This was their reply. (Apologies, I'm not at work today so I can't PDF the letter, but here is what they said) "Under Schedule 4 of the Protection of Freedoms Act 2012, if payment of the above Parking Charges Notice (PCN) has not been made by the driver, or we have not been provided with a full name and serviceable address for the driver/hirer within 28 days from the date of the PCN issue date: we are able to contact the Registered keeper so as the request the driver details. You as as the registered keeper failed to provide us with this information requested - as such you have becomes liable for the amount due. Our claim is for liquidated damages in respect of a breach of the parking contract. We have calculated this sum as a genuine pre-estimate of our losses as we incur significant costs in managing the parking location to ensure compliance to the stated Terms and Conditions and to follow up on any breaches of these identified. A full breakdown of loss with be provided at the request of a judge. Whilst we appreciate what you have stated in your correspondence, we must advise you that we are contracted by landowner to enforce the agreed Terms and Conditions on the land stipulated in the contract between ourselves. Unfortunately, due to our contract being commercially sensitive, we are unable to provide you with copy of the contract. However, should the matter proceed to court, we will be happy to provide said information on request of the Court. We have noted your comments that we should refrain from sending you any further correspondence. As such, we state that any further correspondence regarding the Notice will be made through the issuing of court proceedings whereby further costs will incurred on the Notice." What should I do next? Can they take me to court?

We purchased the vehicle as advertised with a full service history from NovaFord newport shropshire. The service book was not inspected in the same way as we did through the subsequent investigations and the sales rep continued to push that the vehicle had a full service history and the company personally knew the previous owner, the sales agent used the guise of the company being attached to FORD and they wasn't just a normal garage, we had no reason to not believe what we were being told. What is being disputed is the genuine history of the vehicle as there is no service history being proved prior to your service and the way the vehicle was advertised and subsequently told how well looked after the vehicle was and we wouldn't be able to find another vehicle with this kind of history. This only became apparent when taking out an extended warranty and when the service book was fully inspected it was noted that it had been doctored by NovaFord or the previous owner. As customers we were not fully aware of the fraudulent behaviours of traders or sellers of vehicles hence why we purchased through a reputable company! i assume they had a duty to check the history of the vehicle as would any reputable company? they also continued to dispute that the vehicle had no previous history and it wasn't until they and I investigated that they subsequently acknowledged that the history cannot be now proven. i have rejected the vehicle under the misrepresentation act as we were misled, gave them 10 days to respond and they have replied: "I acknowledge receipt of your letter dated 27th June After discussion with Mr Prew, the owner of NovaFord and the gentleman through which you purchased your car, I can now respond The service book was inspected by yourselves prior to purchase and the vehicle has had a comprehensive, manufacturer full service as agreed, prior to delivery to yourselves It is our proposal to honour our gesture of goodwill as previously offered on the Ford Protect warranty scheme, for a 1/2 price 12 month warranty We can also offer a 28 day window. Should you like to go ahead with the warranty, please let me know and I can start the necessary arrangements" i can't beleive they responded in this way!

My husband and I not long got back from the settlement checking service as we are due to apply for ILR in person, very soon. Shes sorted it out for us, BUT shes only put ONE each of our most recent payslips in, and im majorly concerned that it wont be enough. The lady claimed that shes does everybodys case in the same way and has never had any problems. but surely one each is nowhere near enough. Help!

I purchased samsung RSA1RTPN from currys online and got it installed on 8/06/2014. From the day one we had the motor noise for 15 mins every two hours or so. Initially we thought this had to settle down. Raised about the issue with samsung and got the engineer visit for 19th June 2014. When the engineer visited did not do anything other than suggesting that If I am not happy I can exchange or ask for a different model. I did played the recorded version of the sound the fridge was making. He did said sometimes older fridges does make this sound. Spoke with samsung centre on 20th June and they said there is no issue with fridge. Spoke with currys on this and they said I can replace with a different model fridge but at that moment I was not sure which one to purchase. Today (26/06/2014 ) I had a decision with the model and called currys. To my surprise currys started asking the EN number and did not had one from samsung. Customer service from currys was not helpful at all. He did said that I cannot have the fridge exchange with I being not happy. There should be any fault accepted by samsung otherwise I cannot exchange. Customer service office was not even ready to explain from distance regulations, trading standards guide perspective at all. Always the customer service officer was saying that If I had plugged in the fridge I cannot replace it. How silly is that ? And I need to keep the packaging. It was knowhow guys who came for installation and took the packaging. So what are my rights ? Tomorrow I am going to call samsung and have a word with them. Let me know If the customer is not happy about the product for xyz reasons. what is the return policy for fridge-freezer ? Thanks in Advance for your help

Hi just looking for some advise. Cut a long story short I had a fine of £145.44 left to pay to Phoenix Commercial collections. This was originally a lot more due to 'first visit fees' etc which after querying because I was home all day, appeared they had been 'applied in error' and were then removed. A settlement plan of 4 x instalments was offered in letter form to which I made the first instalment 3 days later. the letter did not state a timescale in which to respond just please confirm by return, hence me making the payment. However 3 days after they dated their offer letter they then applied a Compliance Fee of £75 which they now claim is due to me not calling them to confirm acceptance of their offer (they gave me less than 3 days as it took 2 days to arrive, in which time I already made a payment) Surely making the required payment, early, is acceptance. I have since cleared the balance in full however they are still demanding the £75 even though I never missed a payment, paid the last two payments off two months early and had made the first payment within 3 days of their offer. Surely this is completely unfair and as I have met with their offer they cant enforce this?

Hi guys wondered if you can advise i was with virgin for just over a year and a half and had alot of issues with the service. I had my Tivo replaced about 4/5 times and had at least 15 engineer visits with issues with the TV. The box would keep freezing and we had to pull the plug to get it back on, there was other times it was so slow that if i pressed a button on the remote i would have another birthday before it did anything. i raised numerous complaints about it and it was always we will get an engineer to attend. eventually after about 15 months they then said we think we found the problem water was leaking in the cab and we have no switched the cab your on, and you should have no problems, however it continued. I ended up having an engineering manager to attend and he tried various things and said any problems get in touch with him, problems continued and he never answered the phone. In the end i managed to get them to cancel my contract over all this issue, the guy offered me a discount of £12 a month to stay but i told him why do i want a discount on something that isnt working correctly. he then said the final bill would be generated and i would get a refund due to paying ahead. i emailed him a couple of times afterwards trying to get info a about how much my refund was and when it would arrive. however i was ignored. the cheque arrived and lovely virgin media gave me 20£ which to be honest with all the problems i had i find insulting, so emailed again and i asked for their CEO address on where i can send it back to however a few more emails passed still being ignored. In the end someone got in touch " stating, we are sorry you have felt our service was blah blah" no apology for their service being crap just sorry that i feel its crap. i emailed back explaining this while on holiday and a guy called me about an hour later form the CEO office asking why i wanted to return the cheque etc and also what did i want to happen. I asked for a formal apology on paper actually apologising they gave me a poor service and not an apology for me feeling they gave me a poor service, he said that he would be in touch in 2 weeks however its now 3 and a half and ive had enough. would i have grounds to demand a small percentage back of all the monies I paid them for the below par service i received , something like 11.5% (which works out over all bills 12% less than if i took the £12 a month option) EDIT decided to match what was offered initially to stay 20% or do you think i'm being unreasonable? all i wanted initially was a proper apology but they haven't even done that! Cheers Steve

I bought a 2007 toyota prius last week in west London -the desciption in autotrader included 'service history'. When I examined all the paperwork at home I saw that the last time the car was serviced was at 40,000 miles. The car has 74,000 on the clock. I asked the dealer for my money back because the description was misleading. He refused because there was a service history but not a 'full service history'. Does anyone know if his defence would stand up in court? Thanks for any help

I keep getting bad service from post offices. Some are completely fine, but in particular, the one around the corner to me where I work is terrible. I sell an item in particular on eBay which is 50g, and comes under the 'Large Letter' size. I either post them 1st class, or 1st class signed for, depending on which version is sold. This is the dialog that happened last time, but usually have to deal with it every time, no matter how many times I say 1st class signed for. Some times they don't tell me they have decided to send it using a special service and bill me for it anyway. Another time my girlfriend went for me, and they actually wouldn't let her send it using signed for, they pushed her to send it using the next day by 9AM service costing something like £9! Me: "Hello, could I send this one 1st class signed for please?" Them: "Yes, when do you want it to arrive by?" Me: "Tomorrow." Them: "That will be £7.68" Me: "1st class signed for is usually £2.34" Them: "Yes I know that sir [sarcastically], but next day is £7.68". Me: "I said I wanted it 1st class signed for." Them: "That is not next day." Me: "I just want it 1st class signed for." Them: "Ok fine, that is £2.34" Me: "Thanks, how long does 1st class take then?" Them: "It's between 3 and 4 working days." I have never had a single parcel sent first class arrive more than 2 working days after posting. Are these idiots trained into pushing people to pay the higher prices??

Mercedes Benz customers beware. Gary Savage [Mercedes Benz UK CEO & MD] has stated that the service"B" does NOT include checking the suspension - WHY ? If they check the tire pressure why do they not check the suspension ? By not checking the suspension they could be putting you life at risk. Tires have to be correct and equal pressure [after all that is why they fit tire pressure sensors. The reason being it is illegal to have incorrect or out of balance pressures as you could lose control in an emergency stop or manoeuvre, particularly in wet conditions and if in amongst HGVs it could prove fatal even in a Mercedes. Surly it is logical that if tire pressures are required to be in balance and checked, it makes sense that the suspension must also be checked and corrected. Out of balanced suspension will surely have the same devastating effect as out of balanced tire pressures. So why are Mercedes Benz putting your life at risk? This must be in contravention of CPR - Due diligence and professional competence.

Let me begin by saying that Plusnet is not capable of providing any communication services in the UK with any acceptable level of service standards and I am raising my formal complaint with Ofcom as well. I signed up for plusnet broadband services on 6th April and paid £23.74, while switching from Sky. Plusnet told me that my services will be activated within a few weeks and plusnet will take complete control of my switching from Sky and there is no action required on me. On 14th April I received a confirmation email from plusnet telling me that my account is active now and I can start using Broadband straight away. I spent hours in setting up the router, connection and speaking to customer support wasting both my money and time, with my connection still not working. This went on for few more days and subsequently I was told that the Technical team picked the wrong post code hence couldn't activate my line/broadband. Later I was told that my services will be starting from 7th May now. So far Plusnet faltered twice - one on Technical team's error, second on stretching my waiting time. On 7th May, I received another email from plusnet telling me that my phone line is active. This led me to call the Customer Support team to know more about my broadband activation. The customer support told me that my broadband is already active since 7th April however, when I told them that it's not working, the support team asked me to activate broadband using some login details and kept me on phone for almost 2 hours (my call log details can be found from Plusnet system), and all this led me to NO WHERE and my broadband is still not active. All this while, however my Sky broadband is still active and I am sending this online complaint to you using sky broadband only. This means I am still with Sky and paying for them and Plusnet has FAILED to switch me from sky. To add to me grievances Plusnet is NOW telling me that it's my responsibility to contact sky for switching not their's. Fair enough, so why didn't plusnet tells this to all customers from the very beginning? Now I don't know- 1. What next steps Plusnet is taking to resolve my complain and is there any urgency to solve it? 2. When would my switching from Sky be completed and who will ensure that this happens successfully? 3. How will Plusnet compensate for my time, money and effort spent in contacting and writing to Plusnet so many times (check log details in your system) ? 4. Should I be paying to both Sky and Plusnet for the services for the said period? 5. Finally, failing to switch me from Sky, why shouldn't Plusnet stop telling potential customers that "Switching to Plusnet broadband and phone is quick and easy. Just follow the instructions on this pageto start enjoying our award-winning service"? Shaz

Are there many out there who have a holiday park lodge and are liable to pay service charges? We have a lodge in North Cornwall and we seem to be in constant disagreement with the site owners over the level of service charges they are allowed to levy. The site has expanded continually over the last ten years and the landlord has been through a number of insolvent administrations but the same people seem to emerge each time under different company names. There are also a number of problems with planning permission and building control issues on the site. The site owners seem to think they can charge lodge owners whatever they like by way of service charge including development costs for expanding the site and infrastructure for building new lodges. We bought the property through a solicitor but we were not warned of any of the potential problems with the site and when we went back to her asking for advice on specific items included in the service charge, she did not seem to know, saying things like a barrister would have to advise and that the deeds were supposed to be flexible. This was the vendor's preferred solicitor. These holiday parks are not uncommon and I would like to know whether other people have experience of this.

I have encountered issues with my employer for the last 2 years, initially after maternity leave. sly remarks regarding absence etc, since returning have had sickness episodes which I have been hospitalised for mainly same issue that I was due an operation for. Several months ago I had an accident in the workplace and had to take time off due to an injury obtained, I was formally reprimanded for this as I hit a trigger, it was escalated to a disciplinary but this was stopped as I involved HR who advised it does not escalate as an injury at work. Since then I have felt intimidated and bullied by my managers to the point of wanting to leave my job, I enjoy what I do and have been in post 16 years. Last week I was planed to have an operation regarding my reoccurring illness, I was initially told NO to leave for the op by line manager, I again took it to H.R who agreed the day before the op I could have time off but had to sign to state if my sickness was longer than a set period I would be disciplined, bearing in mind I cant foresee my recovery. Line manger disagreed and through her contacts my operation was cancelled last minute due to a senior nurse's input. I have been told formally its bed shortages but also informally by consultant it was done by the management. I cant go on like this and there are many other instances of victimisation and bullying. I have made complaints which have not been actioned so am going to submit a formal grievance. My accident at work was there fault they have made trust wide alterations reflecting the cause of my injury, but have never been apologised to and have minor permanent damage due to it, they have shown no compassion. I am employed obviously by the nhs as any other employer would not be able to cancel my op, sadly its the same trust operating that Im employed in. Advice is needed urgently as this needs to be addressed, also they have no notes of any formal meetings and in my last meeting regarding a sickness for the reason I was due to have operation I was told in so many words " you have not long had a baby maybe you should reconsider your employment" Any advice would be appreciated, many thanks

Any views on this welcomed. When i bought my new car 4 years ago I took out a service plan through Essex Ford that i paid monthly. I now have a problem because i cancelled the service plan over the phone back in February but they never cancelled it their end. I am due a refund and should have had it in accordance with the terms of their contract by the end of March. They have now cancelled it and say I will get my money by the end of June. It is nearly £300. They admit their mistake and that they are in breach of their terms but wont pay up any quicker. Is this sort of agreement covered under FSA rules and can I complain to the Ombudsman?

Does anyone know if I can reclaim the service charges that Studio keep applying to my account? I make a payment every month and my account isnt getting paid off because they keep applying service charges!! frustrating is not the word! Thanks

123-reg are domain registrars. They have introduced a new charge to transfer .uk domains away. This contradicts previous terms and very visible statements on their web site. They have given no notice of the change in terms. I want to transfer to a new registrar, and have asked them to waive the charge as it was not part of my agreement when I paid for domains there. But they are refusing to waive it pointing to a clause (that probably was in effect) that basically says they can do what they want when they want: Rather than me trying to explain it all in further detail maybe simplest if I point you to this web page where they explain it very well. http://www.mayne.net/123reg-domain-name-hostage/ some people on there have had success, but 123-reg are still refusing to allow me to transfer away free. What are my legal options and levers here please?

Hi, This is a first time posting so if anyone could give me some advice that would be great. My partner owns his flat since November 2003, he got sent a bill for the ground rent and insurance and maintenance around £700 and at the time he could not afford it and knew the previous owner had settled on the sale of property so had a chat and this seemed fine. Now this was a few years before I had met him. So say beginning of 2013 I seen him on another building plot he has the leaseholds on, and had a chat about wanting a bill as the time has come for us to sell and we would like a bill as we have not been sent once since, bearing in mind the way he relayed things back, pointing out we cannot sell unless it's paid and also show me kind faith and I'll be good too you ( meaning the bill, can I say he has not done any maintenance on the property since I have been there which is 2007). So then I get a bill a few weeks later but just for the ground rent around £1300. So then I called him and thanking him for getting the bill together, however I would like the full bill as I need to know the amount to arrange the money. He said he would do this. Say around two months later I still have not heard anything I have looked into things and to my knowledge he is unable to bill past 6 years on ground rent and 18 months on insurance etc due to the limitation act and tenant act. So I sent him a letter stating these facts and asked for a full bill and also full invoices and insurance documents and providing this is enough I would pay the balance within three months. This was over 6 months ago and now we are a couple of months from going on the market, and I'm not sure what my next step is, was I right in what I was saying with the limitations? I'm worried about the insurance as he has not provided anything to us at all, and also if it is there then I paying twice really for this? I think this can put buyers off especially if there's a delay because of a settle argument and want this resolved before I actually sell this place is there any options here? Also I'm not sure if the limitations stand as it has sent a bill way back in 2003. I was thinking of ringing him again saying that he obviously doesn't agree with everything I have stated, moving forward the bill needs to be paid and if we can come to an agreement the payments can be payment immediately. I also know my neighbours ( live in a block of six flats) are in the same position and not receiving bills and one has not paid at all, and another two flats received a bill around the same time as I received my coincidently and pay because it was a really low amount and thought they had a bargain! Should i start making payments to him? This is really getting to me as we are in a one bedroom flat with a little girl almost three in the same bedroom and the difference of the bill makes a Hugh impact and also could potentially lose a sale due to the problem! Any help would be greatly appreciated J

Hi. I have a hearing on Tuesday, 25th. It's for a set aside application. The claimant was order to 'file and serve a bundle relevant to the application together with skeleton argument no later than 5 days before the hearing." I received this bundle on the 21st of March. Date of posting was the 19th. I believe the deemed date of service is two days after posting. Does that comply with the courts ordered? Cheers Al

I'm hoping Lee can pick this up. I'm a loyal customer to vodafone and have multiple lines however since november 2013 I have had issues with service on all of my lines.. either no signal no 3G or can view internet but cannot make calls or send texts. I note from your terms and conditions you will only refund if there are 3 continuous days of no service??.. However since November there hasn't been a week gone by where at least one day a week has had problems with their line. I have rung in the past but struggled with the person i spoke to who kept saying turn handset on and off i turned to facebook and the vodafone team there.. turn the phone on and off.. its isn't a phone issue its a signalling issue it wasn't just me.. or my lines.. other people took to facebook in my area to complain as well.. I have no objection to paying my bills as i don't normally create a stink about it as i've always had value for money with vodafone however this month i will pay anything outside of the line rental but, i won't be paying line rental in protest of the lack of communication regarding this issue!! I have emailed the tech team but still awaiting a reply (4 weeks and counting) I'm hoping to get this sorted asap. thanks in advance

Hi, I'm new here. I hope you can help me. I hired an accounting software subscription on january, I was paying 20,39 GBP monthly and my last payment was by friday. Today I noticed the subscriptions are different, and there are lower prices for my current subscription. Is there something I can do? Thanks in advance.

Today I contacted the Pension Service to advise them of a change of circumstances and that we now receive an occupational pension payment every three months in arrears. The annual amount is only £360. This is paid quarterly in arrears so about £90 per quarter. They wanted to know the amount after tax. We get Pension Credit plus housing & council tax benefits so actual income is way less than the tax threshold so don't understand why they want to until we have had our first payment before they acknowledge change of circumstances? You try and do the right thing and end up being shot down! Please advsie.