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  1. My brother has been off sick with a disablity (both physical and Mental Health) for more than a year. He is not receiving any income from his employer as his sick pay and SSP run out long time ago. He and his wife are in receipt of Universal Credit and my brother is also in receipt of Personal Independence Payment and more importantly due to his mental health not in a state of mind to take rational decisions. Their combined earning for the period was more than £935 however my brother's income was £0. Secondly when I last checked around last year December this net earning requirements used to be individual earnings (thats been changed without me realising). However, at the pharmacy I always show his proof that he is in receipt of Universal Credit as there is no boxes for Universal Credit as yet, nor is there any detailed information about Universal credit earning limits etc and pharmacists asks me to tick the box . He has received this penalty notice from NHS asking him to pay £17.20 for prescriptions and £86 penalty. It says "Your representative (me) incorrectly claim that you (my brother) was included in an award for Income Support or Income Related Employment and Support Allowance. I just checked NHS Business Services Authority website and found following: Prescriptions collected on or after 1 December 2016 To be entitled to claim free NHS prescriptions you must be receiving Universal Credit, either as a single person or as a member of a couple, and: for the last complete assessment period* you and your partner (if you have one) had either no earnings or net earnings** of £435.00 or less. Or; for the last complete assessment period* you and your partner (if you have one) had either no earnings or net earnings** of £935.00 or less, and had a child element included in your award or had limited capability for work You would also be entitled if you are a dependent child or qualifying young person of someone who meets the above criteria in paragraph (b). My Question is: 1) Is he/is he not entitled to free prescription? Specially when it states in section (b) "OR HAD LIMITED CAPABILITY TO WORK" 2) Is he liable to be fined knowing someone (me) has ticked the box on his behalf?
  2. Hi Folks, I'm hoping someone could give me some advice on this matter. Today I recevied a parking charge notice for parking in the Asda carpark in Falkirk. I remember the day I was in the car park, there is no barrier present upon entry and on entry I never saw a ticket machine, likewise on the exit, no barrier or ticket machine, so I assumed it was perfectly fine to leave. On the letter it states ''We have issued a parking charge notice (PCN) ..... to your vehicle because it was parked in a manner whereby the driver became liable for a parking charge'' it then next states that the terms and conditions are clearly set out on signs (which once again I genuinely can't recall seeing) and thusly I am now bound to these terms and conditions. Now I'm no dummy, these idiots say I've got 14 days to pay £40 before it shoots up to £70. But, they haven't stated why I am being fined and second of all, I haven't signed any documentation or verbally agreed to any contract so am I liable or this? Any fast help would be appreciated guys, Thanks, Kyle.
  3. So much negativity recently so how about this, if you were in charge of our Country what would you change. Chose up to 6 things 1) I would abolish the Government 2) I would have a smoke free UK ( if only ) 3) Stop this stupid inflated wage thing, specially over paid footballers, no one should have a price on their head 4) At least £10 a hour plus for all, stop the £500+ wages, all equal 5) Help GOSH and The Lullaby Trust and any other charity not getting Government help 6) ban dummies. baby carriers, cot bumpers, and front facing car seats ( until big enough to sit on own ) Could think of a few more things, but over to all you Caggers
  4. Hi, Bit late to the party but just got a letter from a Debt Agency saying I am now liable to pay £160 instead of the original £60. Any ideas who we have to get in touch with to dispute this and how to go about it? I recently parked in a car park which use to be free of charge for 12 minutes a couple of weeks later I got a Smart Parking Charge Notice through my door. I appealed one of the notices however didn't on all of them. I have recently got a letter from Debt Recovery Plus Ltd saying I now owe £160 instead of the original £60. I'm not sure if im allowed to link to another similar case on this website which shows how the signs were if im not please delete and I will upload the pictures myself. I'm now unsure as to what I should do. The signs were all very confusing with the keypad not even working at times. I was just wondering if i had a leg to stand on or whether I should just pay the fines. Thanks (Just found out I need to get to 10 posts before I can link or add a photo. Once I am able to I will do so.)
  5. Good evening all, i hope someone maybe able to help me. MY GF had a UKPC Parking charge several weeks ago, unfortunately, we replied to the charge before we researched what we ought to have done on these and other forums. my gf parked my car in a space, and paid the charge via the RingGo app, however, a "rogue" registration appeared on the app, and my gf just pressed the first VRN she saw. When she got back we had the Parking Charge. We went through their appeals process, and although it was a genuine mistake, they said our appeal was invalid, we then went through the process with POPLA, today, their appeal came back against us, siding with UKPC. Even thou the daily rate had been paid, and we have receipts for this from the app, UKPC were found to be correct in giving us the charge. I have read somewhere, that as its a "Charge" that they had legal right to get this? And, as such we ought to just ignore any letters that may come our way now? I have also read that UKPC very rarely go to court, and although they may send letters and so called debt recovery agents letters, we again should ignore them? What should we do now?
  6. Hello September 2016 I visited our local hospital purchased a ticket and left before the ticket expired. . Although this was after my dads death I parked in the same place i had done loads of times whilst visiting my father who was in and out due to this illness until he succumbed to the disease. This was 08/09/2016 whilst visiting the fracture clinic on the 25/11/2016 I received a parking charge notice saying I had parked on private land without appropriate permit/authorisation. Luckily I had left the ticket in my door though it was two months after scanned it and sent them via email. Received a reply that stated I owed the money (£70) which didn't acknowledge the ticket just stating I owed the money. I have to admit i didn't pay much attention to the dates as I really believed their had been a mistake and the pay machine hadn't worked together with the cameras so I cant be exact on the replies to parking eye, though most were emails. After some correspondence tennis I appealed to POPLA as they instructed me i could do, then heard nothing for months and months then a letter came through saying the £70 was still outstanding. I contacted them to restate their must be a mistake I had bought a ticket (attached the image of the ticket showing had paid for the time they stated) appealed to POPLA as they had told me to do and heard nothing for six months so presumed the matter had been finalised. They said they had written to me and told me my appeal was rejected (which they never did) and I informed them this did not happen. Eventually two letters came through the post recently one was a parking charge notice, the other an appeal determination. Funny thing is the parking charge notice is dated the same day as the appeal rejection letter 25/11/2016. these were followed by a letter from EQUITA with the usual threats. I looking to resolve this matter but it appears parking eye are not willing to do so, what are thoughts on how to resolve this? Thanks
  7. Hi there, received a parking ticket from Met parking whilst i was unloading my car after doing a massive at Costco. I parked in the small 4 car car park in front of my flat to unload some shopping that i had done earlier in the morning from costco. I live on the 3rd floor with no lift, i tend to take my time as its just me unloading. I have a permit to park on the main road and yes i could have parked on the main road, but i would have taken me ages to unload and didn't want to risk my daughter running across the road, whilst i was doing this. I also have a visitors permit to park in the car park where my flat is, but didn't think it was necessary.. ..maybe naive but i was genuinely unloading my shopping. can i appeal on supremacy of contract. I understand that my landlord is their employer. Ive attached the sign and parking charge met parking signage.pdf met parking pcn.pdf
  8. I received 2 parking charge notices from Excel Parking for alleged contraventions of their conditions. The first was for parking on 15/05/2017 and the PCN issue date was 06/06/2017 the second was for parking on 17/5/2017 and the PCN issue date was 05/06/2017. There is absolutely no question that the appropriate tickets were purchased, displayed correctly and we did not overstay their duration. On one occasion my partner purchased the ticket and the other I did, so it would be doubtful if we inputted the wrong registration number although as the last letter of our registration is O it may have been possible that we both inputted a 0 (zero) I appealed these PCN’s (and may have implicated the driver i.e. stating the purchaser of the ticket) but they have both been rejected on the basis that no similar registration numbers were found in their system at that time. Their ‘independent’ appeals service is IAS who I believe from internet searches are an ‘in house’ company which rarely uphold appeals. I have now requested logs from the machine as I have now discovered (from another forum) that other people have had the same issue during that period in May 2017. I now have only a few days until the 14 day dead line for appeals is up before they increase the charge from £60 to £100 for each notice. If I can get any help on this forum which will help me sort this situation I will happily donate half the saving i.e. £60 to the forum fund.
  9. Hi All, I got a PCN for exceeding parking time paid for by 4mins. I appealed based on parking ticket not fixed to my car, and sign displayed in the car park states to pay and display but did not have any information about camera enforcement. My Appeal was dismissed in march 2016. I did not make payment, and no correspondence was received from Parking Eye until june 2017, when i got a letter demanding payment within 14 days , else i will be taken to court. My question is, is this right? I did not receive a Charge Certificate. Am I still liable. I assumed that the process was to issue a Charge Certificate prior to being taken to court. Does anyone knows the deadline for the issuance of Charge certificate? I look forward to your help, thanks you.
  10. Hi all Looking for a bit of help, again. My wife was shopping and overstayed her free welcome by 18 minutes as shown in the attached file (hopefully have deleted all pers info). I havent contacted them to say, cmon its 18 minutes over, however wondering if there is anything legal I can go back to them on? I know that local authority tickets have to be issued within 14 days however any chance that works with private companies such as this? Any help appreciated. Thx
  11. Hello All, Today i received a letter from my local council leasehold team asking me to pay an outstanding amount within 2wks or face court action. i received what seem like a bill for 2 years in March 2017 i started to query this and they told me it was what was outstanding from a previous year - what year is this? 2015. Before i got to this point it took 2 months and it felt almost like a cover up, eventually someone explained what had happened. In 2015 i was sent a bill £ X, paid by 10 monthly instalments, but instead of applying my payments against the £X they applied it against £0 which meant at the end of the financial year i was in credit of £X 2016 next bill came - bill was less than previous years, i called the council and they told me i have been overpaying and this is why and i should reduce my future payments. 2017 they now want me to cough up for 2015/16 as well as 2017/18 My question is they made a mistake on my account in March 2015 by not applying a debit to my account leaving it at £0, and September 2016 was the first time they wrote about outstanding charges be it they didn't admit any mistake. Can they ask me to pay for something that was meant for 2015 in 2017 and also it has been 19 months after the mistake before they are ask for the payment. Does this section 20B give me a leg to stand on? http://www.legislation.gov.uk/ukpga/1985/70/section/20B I actually don't mind paying just don't want to be harassed about it. Please if any bit is unclear let me know and i will try and be clearer Regards fro
  12. Hi folks - first post, as I'm somewhat annoyed/concerned that an issue I thought had been dealt with has reared it's ugly head today. Long story short, I used a parcel booking service to pay to ship a cardboard bike box overseas in October '16. This was all fine in terms of goods arriving, until I received an e-mail 11 days later stating my parcel had been measured by the courier as bigger than the stated dimensions and therefore I had underpaid by approx £50 for the volumetric weight. The service I paid for cost £30 so as you can imagine I was less than impressed! I was so convinced it was attempted fraud I reported them to Action Fraud and cancelled my bank card, as the small print of their T&Cs state they will attempt to recover the amount they consider outstanding after a short period. Their justification for the additional charge was nonsense after I disputed the additional cost, and even their own website disagrees with the way they attempted to justify it. I also liaised with the parcel carrier directly, but aside from intervening to try and get the booking service to see sense it just went round in circles. I asked for information that was never supplied, but eventually sent them the pictures of the parcel which I'd taken prior to shipping, with a tape measure in shot, in early December which they wanted to use to generate a refund to them from the courier before they would wipe out the invoice. All went quiet until early Jan when another copy of the invoice arrived by e-mail, which I quickly responded to. At this point I was told the opportunity to appeal with the courier was past and to pay up. I queried whether the photos I'd sent had been passed to the courier but received no response. I chased this again a few weeks later asking if no news was good news and if my previous e-mail had been received - again, no response. I assumed until today they'd either got the courier to refund and hadn't bothered to communicate with me, or they'd just lost interest. My last comms to them was end of Jan '17. Today, by e-mail, I received the following from an e-mail account called Admin Judges which I've anonymised a bit: I found this site by searching for the company name, but the references are quite old. I presume that rather than acting for the company concerned they have simply bought some packaged debt and are chancing their arm at minimal cost to themselves and see what they get back. I've had no letter in the post, but I imagine the costs and threats will escalate over time? I can afford to pay it - that's not the issue - but I begrudge the slimy way they've attempted to get extra money out of me - seems a common tactic for the firm concerned. Sorry for the long post and thank you to those that have read this far - what advice from well informed regulars on how best to deal? Many thanks
  13. Hi, Appreciate some advice on my situation. I am the keeper and owner but was not the driver for the following situation which I have ignored totally upto now. Circumstances of the charge and correspondence to date February – driver parked at London underground car park run by NCP. Paid for ticket but did not park correctly within the marked bay so Parking charge notice issued for £100 reduced to £60 if paid within 14 days. This PCN ignored. Forty days later I get the NTK letter from NCP which I don’t respond to. Thirty days later get letter from ZZPS stating the details of the parking and advising that I should now pay £160. This letter ignored. Twenty days later a further letter from ZZPS states that if the charge is not paid then they shall pass to WH and the charge will increase by £30 to £190 payable. This letter ignored. Forty days later get FORMAL LETTER OF CLAIM from WH stating that the balance is now £196 and if I do not pay within 14 days of this letter they will commence County Court proceedings. I am still within the 14 days of this letter and have made no response. So I am the keeper and owner but not the driver who I believe is the only party liable to pay the charge??. My choices as I see it are to either Continue to ignore. or Respond to WH letter stating that I was not the driver and they should seek the driver. I know who the driver is but am I obliged to disclose this?? Can I ask for a fee for disclosing this information?? Would like some advice on how each course of action might develop from here. Regards Brassica
  14. Hi all, (COPY OF LETTER ATTACHED) Been ignoring letters after parking in a train station and now received this letter ? How would i handle this, this is a company car and plenty of people have use of it but it's in my name so was going to reply stating i don't know who the driver was? Any ideas please Thanks Guys Gladstones.zip
  15. Dear CAG members, I hope someone here could help us with something urgent. We only have been given 7 days for this. We hired a SIXT car from London for 1 week. When my partner and I collected the vehicle the vehicle was very dirty. I said I didn't mind it, as I didn't want to wait for 30 minutes for the agent to clean it. However, my partner said that we should have them clean it, so we could see the damages that are already present. "Fair point..." the agent said, "...but remember you have paid a premium for zero excess, so it doesn't matter what damages are present already, as any new damage would not be charged to you anyway". We thought great, but let's get it cleaned anyway as it's for mother in law's 60th birthday road trip... After the car was cleaned we were handed the keys back at the booth, told were the agent left it and sent on our way without any further taking note of anything. I was given a receipt that had all the existing damages on there. When we got home to pick up our luggage I noticed a large 10cm scratch on the rear bumper that wasn't on the receipt I've been given. It definitely wasn't us as it looked like a cast concrete bollard got it, or something with similar texture, and we didn't come past any. Anyway, we didn't have time to go back to the hire place to make this known as we had mother waiting at the train station and thought it wouldn't matter anyway as we paid for zero excess. Now, when we returned the vehicle Saturday just gone, the agent (different one this time) asked where we parked, then went to check the vehicle, noted the additional scratch, came back to us and asked me to sign the scratch on his PDA to acknowledge it. I said, we paid for Zero excess, what am I signing here? Will I be charged? He said, no, no, you won't be charged, as you paid a premium, you just need to acknowledge it. So I signed and my partner and I left. Today I had an email from SIXT saying that they are making a claim for the damage and that the online form needs to be filled in and submitted within 7 days. Because I have been registered as the main driver (mother in law was the additional driver) I now have to deal with this insurance claim and I am now worried that once the claim is submitted by SIXT, the insurers will make this known on the whole insurers network, so that next time I am looking to renew my own van insurance I will be hit with a much higher premium. I feel like SIXT have been waiting for someone like us, who they can lure into thinking that any damage unrecorded won't matter, so that they can make a claim for damages later on at my cost. Can somebody please advise what I should do? I was thinking of just writing in the statement that I am not assuming liability for the damage as it was already there. Attached is a screen shot of the form.
  16. I've received 3 letters from Smart Parking, the first (dated 05/04/17) asking for £100 (£60 if paid early, an extra £10 admin fee if over 28 days) for overstaying by 12 minutes in a local retail car park. The second (09/05/17) and third (24/05/17) letters are from Debt Recovery Plus Ltd saying they intend to take me to court as a Supreme Court ruling in 2015 (Parking Eye v Beavis) means this is now enforceable. I rang B and Q and Marks and Spencer over the weekend as I was a genuine customer but both managers said they couldn't get involved (M & S said the retailers were not consulted before Smart Parking was hired, and they have raised with the landowner that they are not happy). I'm not sure what to do next, can anyone assist please? Thank you.
  17. My father in law has received a final reminder from Britannia Parking its dated 8th of May he has his parking ticket from that day, nothing was fixed to the car and this is the first thing he has received from them despite the notice stating they have written in the past. Can anyone pls suggest the best way to proceed? Many Thanks
  18. Hi My daughter has received a "Speculative Invoice" from Civil Enforcement Ltd. I have seen somewhere about rules for the protection of freedoms act and have sent an email today to the DVLA to see when her details were requested and confirmation of who requested it. Once i get this information where do we go from there? The parking notice does not mention POFA at all. Are they required to mention it?
  19. Hello I'm just curious if I have to pay the parking charge notice which was placed on my car ? *photo to be added via mobile in a second*
  20. Default Re: Aldi customers told to register their vehicles in-store or face a fine. I drove into Romsey on 8th Feb at night (in the dark) and the first safe place I found to park was Aldi. I live in Staffordshire and had travelled down for a family wedding. I went with my daughter to find the registry office, then went into the Aldi store to pick up some munchies for the B&B. I returned to Romsey Aldi the next day (9th Feb) for the wedding, sent my 16 year old daughter to the parking meter for a ticket as we weren't going into the store. A few days later I received a parking letter from parking eye. I didn't realise that you had to enter your registration into a machine, as our local Aldi doesn't have that? I appealed to parking eye with a copy of my online banking page as I didn't have my receipt (who keeps receipts for junk food?). they said it was unsuccessful and to appeal through POPLA. I appealed through POPLA and sent them the full online bank statement page, they said my appeal was unsuccessful? I am being charged for not entering my reg number into a stupid machine. .. I was a genuine paying customer?! Please help as I don't want a CCJ Thanks,
  21. Hi guys, I have got home today to a civil parking charge notice from athena ANPR as I overstayed at a LIDL car park. The car park was free for 90 minutes. I stayed 100 minutes and 8 seconds. I have now been charged £90 and told that I will only pay £45 I'd I pay within the next 14 days. I have been sent photos of my vehicle to prove, along with threats of debt collection or further legal proceedings if i don't pay. I did not shop at LIDL on the day, was being 'cheeky' I guess and just using their park for free. LIDL was only open for the first 10 minutes of my stay, after that the shop closed and, up on returning to my car, the car park was empty. I am not used to these kind of situations and have never been in trouble before. I am so tempted to pay just to satisfy my mind and family, who say it would be stupid to ignore it. I have good credit rating and would rather just pay this fine than ruin that. Does anybody have any advice as to what I can do? Thank you, Kelly
  22. Hello, My wife recieved a notice to keeper letter from Athena Ltd today. She had overstayed the allowed time of 90 minutes by about 30 minutes. She had shopped at Lidl and has the reciept to prove this. I have read a fair few posts on this website, and have a general idea of how this works out, but would appreciate help. Many thanks. Here's the answers to the questions from the other sticky post: 1 Date of the infringement 24-03-17 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Issue date is 28-03-17 3 Date received Today - 30-03-17 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] Does not appear to 5 Is there any photographic evidence of the event? Yes, a photo showing entrance to the car park and also exiting. 6 Have you appealed? {y/n?] post up you appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? Athena ANPR Ltd 8. Where exactly [carpark name and town] Lidl carpark, found at address : Lidl Liverpool, London Road, Liverpool, L3 8JN For either option, does it say which appeals body they operate under. There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE IAS If you have received any other correspondence, please mention it here Recieved none
  23. Regarding Ebay. I purchased an item from an American seller. The total cost of the item including postage came to £31. I got a card through the door today from royal mail asking me to pay a customs charge of £14.10. When I looked at royal mail customs online it clearly states on there that goods purchased below £135 would be exempt from customs duty. What should I do!?
  24. A car park has 2 spaces for electric car charging. The charge port is there and the spaces are painted green. There are no signs up in the car park. There are no restrictions for time etc, I think it is a council car park. Can I park or wait in them with a non-electric car? The only thing I can find that could possibly cover it is the Highway Code: Rule 241 -"You MUST NOT park in parking spaces reserved for specific users, such as Blue Badge holders, residents or motorcycles, unless entitled to do so". But without any signs to say so, I'm not sure if they could say it is "reserved"?
  25. in a rush for a meeting today i parked in what i thought was a bay but on returning to the vehicle a parking charge notice had been attached to my vehicle stating "Not Parked in Allocated Bay" 1 The date of infringement 22/3/2017 2 Have you yet appealed to the parking company yet? N have you received a Notice To Keeper? (NTK) Not yet 5 Who is the parking company? Premier Parking Solutions 6. where exactly [Carpark name and town] did you park? Premier Inn, Southernhay Exeter
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