Hi Everyone, I've been having an ongoing issue with my Vodafone mobile service for over 2 weeks now. Having a quick glance at these forums Vodafone seem to feature quite a bit which doesn't fill me with hope. I originally requested to port my number from Orange to Vodafone pay and go - originally scheduled to go through on the 10th but actually went through on the 11th. On the 11th my old orange sim lost all signal and new vodafone PAYG sim could make and receive calls/texts showing my orange number - so the port did go through. Since that date though I have been unable to use any internet data. I have been on the phone to customer services almost every day since then, being passed from one team to another with nobody having any real idea of what is going on. I've been through APN settings, they've tried pushing through the port again, been told the APN settings need to be reflected on the vodafone system - still no data! The problem seems to be deeper than just no internet, whenever I give the advisor my number I cannot be found on the vodafone system even though I'm currently using their services! Every advisor I speak to tells me to wait another 24-48 hours and promise me that this time my problems will be resolved as they have been escalated to the porting team/fault desk/manager. I must have had about 7 escalations now. Unfortunately they never are fixed and to this date have recieved no call back from customer services at any point! The level of service has been shocking. I am often hung up on as I'm passed between departments every day - nobody taking responsibility or initiative to solve the problem. I never receive my promised callbacks - about 4/5 to date. They seem to deal with faults by sending e-mails instead of physically talking to anyone and I am unable to get through to anyone to make any formal complaint. I have requested my PAC code to leave but am told this is also unavailable to be generated as I'm not in the system. I have now looked into Ofcom regulations for porting and PAC codes. Porting should be fully completed within 2 days and a PAC generated within 2 hours of the customer requesting it. I asked to make a formal complaint today and was told I was unable to do so until the 8 week point and advises I have to wait another 6 weeks to do so. I am not willing to go without data services for this length of time - I feel that 2 weeks is more than an adequate amount of time for Vodafone to have dealt with this issue. I've now been through multiple outlets to try and solve this issue - in store, on the phone, the e-forum and e-mail. No success so far. Any advice on how to take this further and deal with what has been a frankly very disappointing and poor service from a leading mobile provider. Cheers, Cameron

Hi All I have followed the procedure as per the Sticky Note Thanks

I am writing here because I'm at my witts end with Vodafone. I made an order on the 25th of September, for a Vodafone Smart Ultra 6 (handset only), but canceled it the same day, due to a possible 4 week stock delay. meanwhile, I'd purchased the same phone, from a branch. Despite having had confirmation the order had been cancelled, twice on the phone, and twice via chat, a delivery attempt was made, and the money taken (I refused delivery, as instructed). Fast forward to now (19/11/2015), I am still without my money, despite having made over 30 calls to customer service! I've been fobbed off more times than I can count, and passed back and forth like a football. I been promised that a refund process is underway 4 times, until about 6 phone calls ago, when it was claimed that my payment couldn't be traced by billing. They've had me go into a branch with my bank statement, to show the payment, then asked for it via email as well (provided)! It got to the point where I'd had enough, and so contacted my bank. They're trying to run through the process of a payment dispute, to get my money back, but need a refund voucher to be issued by vodafone. Well I contacted Vodafone for that, and you can guess how it went! 3 agents and half an hour gone, result; no idea what I was after, and no appetite to put me in touch with someone who could help. Please help!

Hi My husband and I have both had contracts with vodafone for many years. When it came time for me to upgrade 2 years ago, vodafone offered a discounted deal if I took my phone as a second phone on my husbands account. This was a decent deal so my contract ended and his had both our phones. Two pay monthly contracts. Fast forward 2 years and my husbands contract for his phone ended and he upgraded to a new contract with vodafone. April this year the second phone contract ended (my phone). I waited a few months to decide what I was going to do as I will still happy with the handset. I then decided to take a new phone contract out in August in my own name with vodafone. I called them to advise I wanted to keep my old number. I explained the situation that my old phone was a 2nd phone on my husbands account. No problem they said. Here is a PAC code... Ever since then it has been a nightmare. Apparently what should have happened was that my old number should have been converted to pay as you go to allow me to keep the number and port to my new phone. Instead for over 3 weeks nothing happened Then, after countless phonecalls and different pieces of advice we were told that it would be sorted... Again, nothing. Then my husband discovers he cannot make any calls. Lo and behold they had switched his number to pay as you go instead of mine. Commencement of another endless number of calls. My husband spent HOURS at his work phoning vodafone because they would not talk to me as the 2nd phone (my number) was on his account. Having said that, some of them spoke to me so not a hard and fast rule clearly. I then spent HOURS and HOURS and HOURS and DAYS and MORE DAYS on the phone to many many different departments and indeed countries. Several times I was assured it wolud be sorted. Indeed, the last person even got their manager to apparently sprint down to the floor below to speak with a superuser who was going to wave his magic wand. And still nothing. I was assured phone calls back. Nothing. Still nothing. S o, my husband, who needs his phone for work, is still on a Pay As You Go. My old number is still active so we are STILL paying this contract even though it should have ended in August. My new phone I am paying for but has a new number. It is also not receiving calls. I only receive the odd call and the remainder of the time when people try to call me it goes straight to answer phone. I can be holding the handset when someone calls and it doesnt even ring. Someone told me my old number had now been lost then someone else told me that wasnt right. I was told my husband was no longer PAYG and was back on contract the I was told this wasnt right. Seriously, are they actually just taking the absolute...... ? I cannot bring myself to waste another entire DAY to explain the situation again only for nothing to happen again. I need vodafone to cancel my old contract and reimburse my money (or to my husband as was on his account) I need them to reactivate his contract and cancel his Pay as You Go as this phone should never have been touched. I need them to transfer my old number to my new phone. I need them to find out and fix my phone so it receives all calls. The internet is also much slower than my old iphone 5 (this is an iphone 6) I need all monies reimbursed that are owed to us. This has been ongoing since August 21st with no resolution and not a single call back from anyone who said they would. PLEASE HELP!!!!

@LEE/vodafone rep Web order 0000000171717177 , Ordered online Paid with Debit card. Its a long and painful story, I first ordered a phone on the 05/09/2015 From about one week after onwards I was in touch constantly and was constantly lied to that my phone was coming the next day blah blah blah. Fast forward though about 10 terrible 'customer service' interactions to the 20th of last month and I begin trying to get a refund. The person on the phone tells me 10 working days, I wait 10 days then call again to see if the ball has been rolling on my refund, no, it hasn't, "your phone is due to arrive tomorrow so we can't process a refund now". Eventually after much argument the call center worker agrees that my phone probably isn't coming tomorrow and tells me in order to get a refund I have to send my bank statement to a certain email address. So on the 30/10/2015 I send a bank statement to this totally dodgy south African company that they outsource to.(Not even the courtesy to keep your personal information on their own servers, which I thought would of been the least they could do in this day and age when data security is so important). Today, nothing. I have made over a dozen calls, spoken to their live chat 'customer service' as many times again, and I have still not managed to get my product or refund. I got the phone A month ago with o2 after I requested my refund it took one day to arrive. Vodafone were able to take my money instantly, surely you'd think standard practice would be to prepare to send my product and THEN charge me once it was ready to be sent? Is this too much like common sense for such a big company? How are they allowed to operate? If I opened a business and took peoples money and provided no service or refund for months on end they would lock me up as a criminal.

Vodafone must be stupid... I've been a loyal vf customer for 18 years. In that 18 years they've probably had £9000 out of me in charges...so take off 5 new phones over that time, probably £7000 net. I don't use the phone as much as when I was working, so last June I went onto a basic sim only package, 300 mins, 300 texts, 250mb data....more than enough till last month. When my wife went into hospital, and I used the phone a lot more, basically 100 odd extra minutes than were on my plan As soon as I realised I changed the price plan to 600 mins...an extra £3 a month inc vat. However for the extra 100 odd minutes they have charged me £50 plus vat so £60 Now, I used the phone it's my fault etc, I fully realise that. ITS MY BILL, ok? But I thought I'd call them up to see if they would kindly help. NO so I said I would leave next June and go with bt To which they offered me £15 Well if I'm ever hard up for £15 I'll certainly let Vodafone know. I refused this and just said leave it as is and I'll just leave , and goodbye. So having spent £9000 over the years they are letting me leave over £15 (I would happily have settled for half, ie £30) Deary me Vodafone. Do you have anyone there that thinks of long term customers? by the way Vodafone rep if you ever look, I will NOT settle for half now...I'm leaving you!

Hi I placed an order with Vodafone online on 18th October for an iPhone 6s and paid £69:99 for the handset upfront then realised that I didn't require the order anymore so spoke to someone on live chat on 19th which I have the transcript for who told me that the best thing to do was refuse the delivery at the door and it would be sent back to Vodafone. My delivery arrived on 20th Oct by DPD and as instructed I refused delivery at the door, I then gave them sometime to return the phone to Vodafone and for Vodafone to refund me the £69:99. On the 2nd November I chased up the order return again via live chat which I also have the transcript for and I was given a ref code and told my refund would be with me by 3-5 days. As the 9th was a Monday I expected the refund by Friday at the latest. It has not materialised and judging by the threads online on various forums it seems that using the CAG and speaking to Lee is my only hope of getting my £69.99 back. I'm keeping my fingers crossed he can help and have put my ref code in my thread title so he can find it.

Hello, can someone advise me please? i ordered a phone from vodafone online at the end of august, it was faulty, so sent it back within their 14 day returns policy. Had an e-mail on the 9th of sept to say they had received it it perfect condition, and were starting the refund process. Did a live chat next day, the advisor said 7 days for a refund, but normally get it in 2-3. phoned them after seven days, and told it's 7 WORKING days, so you will definitely have your refund in 2-3 days. Left it 5 days, was told "they shouldn't have told you 7 days, it takes upto 14, but you've already waited 11 days so it will be in the next 2-3 days. That didn't happen, so i e-mailed a complaint to customer services, who promised a reply in 48 hours. No. i filled in an online complaints form, a few days later a person phones saying he's from customer relations, and they haven't given you a refund because they havent got your bank details. He says go into store and give them there, they know nothing about it. Live chat said "don't worry, we will phone you between 8-9 to sort this. No call. 2 days later, live chat said, no really, we will call you back between 8-9, NO. Live chat then say, "we can't call you back, we don't have the ability to do that, and they can't find the advisor who told me that. I phoned 191 a couple of days back, and spoke to really helpful Kay, who agreed that this has been going on too long and it's disgraceful, and I'm processing it now, and the refund team will call you in 15 mins, then I will call you in 30 mins to make sure its been resolved. Did she? my a**s. If they just said from the start we want to keep your money as long as possible in the hope you might just give up, i would understand. But the lies......... please help. Thanks.

VODAFONE WRT135 Ref:#11807530 Hi All, This is the 3rd / 4th Team I have not managed to get anywhere with Vodafone and need to get Lees team involved Shocking! I have 4 lines and been a customer 6 years if that means anything. To vodafone probably not. Issue 1: I upgraded my phone yesterday, Spent over an hour in store waiting to be seen and then a further 30 minutes being seen due to how slow their system was running. I was issued the new phone and told the simcard would take 20 minutes to activate to which I then left the store. Four Hours later the sim card is still not registered in the new phone (Galaxy S6 Plus - Needs a nano) I called Vodafone, sat on hold for 20 minutes to then be told its not been done now, Give it 12 hours. Twelve Hours pass and I walked from my office the 1 mile up the road to get to the vodafone store, they then tell me the order was not done correctly and I need to wait another 3 days to get my phone working!!!!!! The message in the store that reads " We will get you going in minutes" and "Walk waway with a new phone today" are therefore totally misleading as I now have not got a working phone that I am paying for. Its a new phone, Then to make matters worse I called the CS team as it says on your website to get help immediately and he refused to take my complaint and said I need to write a letter even though your website says I can do this over the phone!!! Issue 2: My parents have 2 lines on my contract and I called 5555 for each of them before they left for portugal, My unbilled usage shot up and when I checked they have been charged for calls from Portugal back home which should have been part of the package, I call Vodafone CS and they said that they will add it now even though it was already supposed to be on!!!!. 3 of these lines can be cancelled, and I am very tempted to do this as this is the 4th big issue ive had over the last few years and it is a total mess yet again.

So Vodafone are seriously ruining my life, and I'm not exagerating!! I called vodafone back in march to tell them at the end of my contract (Wrongly I thought it was end of May and the guy on the phone even confirmed "end of May" but it was actually end of June) I didn't want to continue with the service. I was told in this instance I was ringing too soon and to ring back next month (April), which I did. I was told during this call that it wouldn't be a problem and to ring back next month to get the PAC code. I rang back the following month (May) not to get the PAC code (Tired of cold callers so fancied a new number) but just to confirm that my cancellation was in place (I'd heard a lot of horror stories about cancelling with vodafone and didn't fancy getting burned, but alas...) and I was told not to worry everything was in place and my service would be terminated before end of May. So I left it believing this to be true. June, and I get a bill. I ring Vodafone and I am told that it is actually 20th of June when my contract ends witch I am annoyed about as I'd been told May before but reluctantly agree that June is ok. (I had in fact gone out and got a new contract with another provider before the end of May believing the information I had been given to be true) I am also told during this call that there was no notice of cancellation on my account which I argue and spend hour of my time on the phone to eventually be told that because my account was switched from one system to another they forgot to take the cancellation notice over to the new account, which sounded audacious to me that a company vodafones size could make such a mistake. On to July 14th and I receive a full months bill!! I am not happy about this, call vodafone, get put on hold for 50 minutes before the line goes dead, after which I contacted the Ombudsman and got them involved. So the ombudsman, myself and vodafone come to an agreement in August that is thus: - cancel the contract and remove termination charges from 20 June 2015 onwards; - award a goodwill gesture of £30 to the account; and - refund any remaining credit back to you Firstly vodafone didn't adhere to the first and most significant of the resolutions, instead they sent a letter to an address i no longer lived at (I moved out in July and as my contract should have been cancelled and talking to vodafone is the same as talking to a wall, it slipped my mind to mention to them that I had moved) stating and I quote, "I tried to contact you today in order to discuss the cancellation of the contract. I did not want to process an immediate disconnection as you may require the PAC code to transfer your number to a different provider." - The PAC code for a number that at this point I hadn't used in nearly 4 months. Also I don't see anywhere on that agreement where it says "asks the customer to confirm the cancellation" I expected, as per the agreement for it to simply be cancelled back to the 20th June. Secondly, I did get the £30 goodwill gesture credited to my account accompanied with an email to myself saying that if after the £30 is credited my account is in credit that the remainder will be paid into the account my bill payments are taken from. Well that never happened and a few days after the £30 was credited vodafone sent me another bill for the month of August which then meant I owed vodafone something around £7.... So that was a pointless gesture and the £7 is something I wouldn't of paid as my account should have been cancelled back to 2 months previous. Lastly my account is still open today (19th October) and I'm still receiving bills from vodafone and now it is affecting my credit file. My credit report shows numerous defaults on my vodafone account the first one for august (2months after my contract apparently ended) and one for September, just waiting for the October one to show on my credit file and screw me over even more... I've dropped nearly 25% of my credit score due to vodafone and the reason this is ruining my life is because I am currently saving for a mortgage and I have been very good with my credit agreements etc due to this. I was in a position to be accepted by a high street lender at a decent interest rate but vodafone have knocked my credit score to just into the poor category. So 50% deposit if I' m lucky and a sky high interest rate. What I'd like from vodafone is a bit of thought in this matter. Cancel my contract and any money owed since 20th June (I was always paid up on time, only payments I missed were these few months because I 1. thought the account was being closed and settled 2. the principle of it, I'm not paying hundreds of pounds for a service I'm not using after the end of contract date because a multi million pound company doesn't like to let customers go. They can keep the £30 goodwill gesture if they take off the defaults/list notice of correction etc on my credit file. I'm at a loss though and thinking only course of action to take is to speak to a solicitor or as my mother suggested this week, approach watchdog and show all the evidence and then maybe this company will take this matter a bit more serious. Any help advice before I go down those routes would be greatly appreciated. Thanks.

Hi, I'm hoping someone can help. I have a business account with Vodafone and we have recently tried to move two numbers over to two different contracts that have longer expiry dates. We were initially told this couldn't be done, so decided we would probably get the PAC codes and move the numbers to a different network. Obviously in the process of trying to get the PAC codes we got through to the retention team and they immediately said that they could transfer the contracts without a problem. They told us that all that would happen is that the numbers would be moved to PAYG and then moved onto the new contracts. Within minutes of this conversation, the two numbers lost signal and appeared to be disconnected. On phoning VF back we were then told it may take up to 24 hours to restore the number. 24 hours later and we were told a different story and that it would take a further 24 hours to restore the numbers. Another 24 hours passed and we have were then passed around various departments with no further progress. Yesterday we were told everything would be back up and running within 6 hours... still nothing. Today, at long last one of the numbers has been restored, unfortunately my number hasn't and I'm now being told it could take up to 30 DAYS to 'find' my number. I am failing to understand how a number can be lost in the first place, let alone go missing for 30 days. This is business and personal number (which I have had personally for over 10 years) and I am missing important calls from clients and potential customers, not to mention family and friends. Any help would be appreciated I am not getting anywhere with call centres. I have sent a request to the web team based on instructions in the forum. Thanks, Richard

Can anyone help me please. We have two contracts with Vodafone, and in September we visited Florida. Both phones were put into flight safe mode and only wi-fi was used, however one of the phones has come back with a bill for £216.00 for internet usage, this is usage on 5 seperate days totalling 56mb only. We have queried this as we are 100% sure this phone was never used without Wi-fi. We have had 8 seperate phone calls including one chat transcript clearly stating they will revoke the charges. I spoke to them Friday as they still had not done as promised and was told they were not removing the charges and they would stand, they put my through to a supervisor and then cut me off. My wife rang them again the same night to be told that the charges would be removed over the weekend. Alas today this has not occurred so my wife has gone into the shop to be told that no notes are on the account re this conversation Friday and we will be charged the full amount, we asked can you give us a UK call centre number to be told to simply google it!. I am at the end of my tether with this does anyone have a UK number or can anyone suggest what to do next.

This whole nightmare started when I upgraded to a sim only contract but they got it wrong (third time) so I phoned to cancel the upgrade. When they cancelled the upgrade they also cancelled my contract which they are calling a glitch. I now have had no service for 2 days and just want to leave. The problem is as they have cancelled my number so a pac code cannot be generated. It gets worse though because when I asked to just cancel my contract they told me the early termination fee would be £540! This is because the cancelled upgrade will only be processed when my service is reconnected. I had less than two months left on my original £38 a month contract. They are giving me a refund of line rental for the days I don't have service and £10 for the inconvenience (how generous!) Originally they said it would take 24-48hrs to get reconnected and now they're saying 48-72hrs. I feel trapped and don't know what to do in this situation. They've also deleted my account so I can't see bills or anything and as my number is cancelled I can't even phone them as you need to enter your number when you call. I've ordered a giffgaff sim in the mean time but I'm so angry at how they've treated me and others. I kept asking to be let out of my contract without penalty but they just ignored me #11196366

Is anyone having trouble with Vodafone bills currently. My son has a contract with this service provider and recently had two very large bills which they said were due to internet charges. one was over £200 and the other was over £300. They upped his data limit to 'unlimited' and every thing was fine until he upgraded his contract to the new iPhone6. First couple of bills were fine. This month he is well over his bill. Shows on his phone that his current bill is over £200. Data levels show he is well under his limit. They say they cant look into it until his bill is paid. Bill isnt due till the 17th. If it is rising at £40-£50 per day he will owe a fortune by then. Can anyone advise what I can do Thanks in advance.

Sadly I went onto VF website last week and realised I was due an upgrade. I ordered the new iphone6s plus under pre order. it was meant to be £59 per month and £309 upfront cost. When I got home that night I noticed that my monthly payment had been billed at £120. I rang vf customer service and was told that I was more or less lying and that I could not cancel over the phone and would have to do it online. There is no where on line to cancel a order. over the next 36 hours I spent a total of 7hours 12 mins with customer service who said everything from 'you can only cancel within 1 hour of placing on line order' or 'your order has 100% been cancelled' to 'I am not allowed to cancel your order' I have now tried to leave VF and requested the PAC number to port to another network. They now say that I am in contract with them and if I want to retain my number (which I have had for 20 years )I will have to pay them £708 pounds. They are also refusing to unlock my handset from their network as they say I have not paid my bill for 3 months. All of this is complete rubbish. My bills are paid via direct debit and come out on time every time for the past 3 years with vf. I even went into a Vodafone store on Saturday and requested cancelation there which they refused. I asked her to write it on a bit of paper that she was refusing and she point blank refused to. All in all Vodafone are breaching just about every distance selling and cooling off period law, threatening customers, lying to customers and what amounts to stealing from me. I am disgusted, stressed and out of pocket from these fraudsters. DO NOT BUY FROM THEM, IT WILL END IN TEARS.

I have a bill for circa £1.5K which is comprised of roaming charges whilst I was away in Italy. It is really odd, the bill includes for 9Gb between approximately of data downloaded between 12 and 2 in the morning. I am not even sure such speeds are feasible on a mobile data network. There is no way I downloaded this, I realise that it could have been an automatic update, but then I looked at the Mobile Data Usage on the Ipad the Current Period Roaming is 7.6Gb and that is everything from the 10 November 2013. The device is an Ipad. They have not taken the money yet, I know I can cancel the DD, but I do not want my credit rating shot to pieces by them and they hold all my business numbers so I do not want to be cut off. I have have used the Social Escalation Hub.

After some research on here I now know the true horror of what Vodafone have done to me. To cut a very long story short my Vodafone account was closed early and paid up by me in June (so I thought) PAC code transfered all done. Goodbye Vodafone - hurrah! Get a letter in September saying I still owe £90odd . I have contacted them on many occasions saying please can I have an invoice so I can see why you think I owe this? Athough promised each time nothing received, next I get mail from debt collection and then black mark on my (previously perfect) credit history - Just as I'm apply for a mortgage! Thanks Vodafone!! they can say I owe them something , not produce an invoice to back this up and then ruin my chances of getting a mortgage with absolute and complete impunity! On the advice of my mortgage broker I paid the o/s amount to minimize the damage. When I did this I was told i could speak to the team that placed the marker against me as I wanted to explain it was paid late because vodafone did not supply me with the information required to resolve the dispute and therefore please remove it. After the amount was paid I was put through to sales! When I called back to try once again the line was dropped after 50 minutes . I just dont have to time to spend many more hours on the phone to receive empty promises. So even after paying an amount that im not sure I owe I still have got nowhere in clearing my name . Its shocking and I cant think of any other industry where people could behave like this and get away with it.

I'm talking here about calls overseas whilst in the UK not roaming. I just made a 25 minute phone call to Belgium from London and have been charged £25 for it! That's £1 per minute - extortionate! Do the new EU regs not apply to cross border calls from your home country? Seems odd to limit roaming charges whilst abroad and then let the phone cos charge what they like when you are at home. The irony is I travel a lot and have the Eurotraveller service enabled. When I call this number from abroad I get charged nothing under Eurotraveller - apart from the usual daily fee which covers all calls. So I am in the absurd situation of paying several times more for calls in the UK than when I am roaming!

My vodafone account number is ........ Having returned the new iPhone 6 within 3 days of taking out the contract to cancel, over 5 months later I have yet to receive a refund for the £201 I am owed have today received a final demand letter threatening to involve a debt collection company. I have visited the store on 7 occasions, and spent countless hours on the phone and on online chat attempting to get this resolved. On 17 occasions; yes I have counted, a member of staff from either the store/phone/online have promised they will call me back. On literally NO occasions this has happened. I am at my wits end. I will be turning up at head office during my day off next week if this is not resolved soonest!! I have used the web form with the cat reference code so hoping 'lee' or whoever will finally take an interest in this. My vodafone reference number for the web form is #11420834

I have recently received bills for purchases on my Vodafone bill for £4.50 for Prizegrabber.co.uk - these are registered on my bill as 'purchases or donations to a charity' - of which I have not registered for. When you type into a Google search 'prizegrabber.co.uk' there is no such website. I have contacted Vodafone twice and they don't know what this fee is for, BUT have been assured today that their technical team have put a block on it??? (I have to ask myself how they can block something that they don't know what it is!!) Has anyone else received such fees and if so, please can you advise how to get rid of them?

Hi all So it comes as no surprise whatsoever that Vodafone is positively trending on these forums. So here I am to join the chorus: being a customer of 10+ years, I am pretty traumatised by the insanely inept customer services, whether in store, on the phone or live chat. April 10th: I ring in to arrange my upgrade - all goes apparently well and I sign up for two new handsets (both nano-sim) and told I could keep my old numbers on both. Since then, one of these handsets has continued to be absolutely unresponsive to its SIM despite trying new SIMs until I figured it was just defective and called in to demand an exchange for a different handset altogether. Being still in the hassle-free period, the exchange was readily agreed and I was told to expect a DPD pick-up of the faulty handset in a few days. This never happened so I rang in and was told the 'order had been cancelled' (God alone knows why or by whom). Early May: So I re-placed the order, was told to wait on DPD etc etc. Nothing happened for the second time. I cant fully remember the excuse given then or exactly how many times this happened but it was definitely 3-4. I think at this point I also rang in to complain about being BILLED despite the situation - I was told I would be refunded all the excess money- this never happened. Mid-late May: I rang back, they reissued the order and told me to wait again. Again, absolutely no word from DPD. I believe I waited a while after this, since, well- I have a life to live and waiting in endless queues with the world's worst customer service for absolutely nothing was driving me literally insane. June: Again I rang up to ask WTH was going on and was told there was an 'older order that needed to be cleared first before the new order can go through' (again, not the faintest inkling who/what/why/when). After waiting the instructed 48 hours, I rang in to renew my request. They confirmed that my account was all clear, placed the new order and even said she'd credit my account with £10 - never happened. She also keenly assured me that DPD would be in touch by the end of the week. ...do I even need to carry on? AND all the while, my new (costlier!) tariff that came with the defective handset has been active on my old handset. This is unfair as I did NOT agree to a new tariff alone- the deal included the tariff AND handset. I have been charged TWICE (on 2nd & 24th May) since that fateful April 10th despite the deal being incomplete (i.e. no functioning new handset). So in summary: #1: I have a defective handset still waiting on DPD to take back and a new one to be delivered. #2: I have been charged TWICE IN ONE MONTH for a tariff that INCLUDES a handset which IS DEFECTIVE AND FOREVER PENDING RETURN. Is this enough grounds to take this inept company to county court? I'm reading through the page on that now and seems like my only option at this point. I'd love to make an example of them this way. Anyone else done this/thinking about doing it? Thanks so much for reading and/or any help!

Good morning, I have an ongoing dispute with Vodafone, they are not budging, and I would like some advice if possible. Last autumn (2014) I had some financial difficulties, so I contacted Vodafone to say that I was struggling. The advisor offered to set up a £30 a month payment plan to bring the account back in order, which at the time was greatly appreciated. At the end of the month I contacted them again to make the first payment and was told that the information was on the notes, but the advisor did not process the payment plan, and now it is too late to make payment as the debt was with a collection company. I tried to pay vodafone for 3-4 weeks, but they refused to take payment as the debt was no longer with them. I complained about this and was told by a manager that they would request the account back from the collection company as I should have had a payment plan in place. The collection company declined the request. In December 2014, a default was applied to my account. I complained about this again, and a different manager told me that I should pay the collection company in full and vodafone would refund the £10 difference (which they did) and that the default would be removed from my file (It never got removed). Since then I have been told on several occasions that this can be seen on my notes and they will get the default removed. This has never happened. Now the credit team are stating that the default was correctly applied and nothing can be done. I'm ready to give up to be honest, but need some advice on whether or not there is any point in continuing this fight. Cheers Russ

Hi Seems a common complaint but just thought I'd add my voice and seek advice. Stop me if you've heard this one. My fiancee left her vodafone contract early due to extortionate billing and general incompetence. She payed the agreed settlement figure. Then vodafone billed her for another small payment. Around £30. She then entered into a dispute with them over this extra payment. She was unaware that vodafone had registered a default with the credit reference agency until she tried to get credit. She complained to vodafone. No joy. In the end she agreed to pay the amount on the condition that the default would be removed from her credit history. Vodafone agreed to this. She payed. Her credit history remains unchanged. I have taken over dealing with this as it has got to a stage where it is causing her serious emotional distress. I contacted the CEO Office. They asked for some details. I provided them. I received no response. I contacted the CEO office again and stated that if they did not intend to resolve the situation i would require transcripts of any conversations they had with my fiancee. No response. Then they phoned my fiancee and said that they would have to fill out a form and send it to the credit reference agency. They said it is the credit reference agency's responsibility to rectify the situation. That's the story so far. I cant believe it! Her credit score is way higher than mine. It's 990 plus! But because of this thing with vodafone we cant do anything that requires money. We cant travel, buy a car, remortgage either of our houses jointly, get married, or even open a new bank account as we discovered today! I hope I've been doing the right things to try and get this sorted out but i don't really know. I thought that if you asked for transcripts they would have to provide them under freedom of information or something? It's a whole new experience. Any advice would be much appreciated.

Hi, I received a faulty phone from Vodafone (sometimes it displays nothing even though there is "life" in the phone) where i have been a customer for 2 years. I received this phone on the 6th went on holiday come back and started using the phone requesting that my number change (because of PPI calls), they happily arranged this. Once i reported the faulty phone they said that they would send a courier to switch the phone for a brand new one which i was pretty happy with. Then the customer service assistant discovered i had changed my number and that this switch wasn't possible and told me that a courier would have to come and pick the phone up, take it for repair then have it sent back to me. I asked for some times scales as i need my phone as part of my job and she couldn't give me any and the earliest the courier could get to me was the 25th. So not only am i sat with a broken phone for 6 days I also don't know how long im going to be without a phone. When i pressed on the issue of weather its going to be a week, month or year she still couldn't give me any sort of indication. To top it all off i get a faulty phone that's been refurbished when surely i should be entitled to a brand new phone. Surely I'm entitled to a better service than i received I'm just not too sure the best way of going about it. Could somebody suggest the best way? Thank you.

applying for a mortgage and upon checking my credit score, i find a default from a Vodafone account on my file - whilst i may have had a PAYG phone some time in the distant past - the credit score says the account was opened in April 2010, i definitely didn't use it when it is alleged to have gone into default How can i get default VODAFONE LTD GEMINI removed from credit report? It says 2 mised payments in March 2014, defaulted in July 2014 and it says £14 was owed Communications Supplier from Vodafone Ltd Gemini (I) / XXXXX5419 is the account