Hi
My husband and I have both had contracts with vodafone for many years.
When it came time for me to upgrade 2 years ago,
vodafone offered a discounted deal if I took my phone as a second phone on my husbands account.
This was a decent deal so my contract ended and his had both our phones.
Two pay monthly contracts.
Fast forward 2 years and my husbands contract for his phone ended and he upgraded to a new contract with vodafone.
April this year the second phone contract ended (my phone).
I waited a few months to decide what I was going to do as I will still happy with the handset.
I then decided to take a new phone contract out in August in my own name with vodafone.
I called them to advise I wanted to keep my old number.
I explained the situation that my old phone was a 2nd phone on my husbands account.
No problem they said.
Here is a PAC code...
Ever since then it has been a nightmare.
Apparently what should have happened was that my old number should have been converted to pay as you go
to allow me to keep the number and port to my new phone.
Instead for over 3 weeks nothing happened
Then, after countless phonecalls and different pieces of advice we were told that it would be sorted... Again, nothing.
Then my husband discovers he cannot make any calls.
Lo and behold they had switched his number to pay as you go instead of mine.
Commencement of another endless number of calls.
My husband spent HOURS at his work phoning vodafone because they would not talk to me as the 2nd phone (my number) was on his account.
Having said that, some of them spoke to me so not a hard and fast rule clearly.
I then spent HOURS and HOURS and HOURS and DAYS and MORE DAYS on the phone to many many different departments and indeed countries.
Several times I was assured it wolud be sorted.
Indeed, the last person even got their manager to apparently sprint down to the floor below to speak with a superuser
who was going to wave his magic wand. And still nothing.
I was assured phone calls back. Nothing. Still nothing. S
o, my husband, who needs his phone for work, is still on a Pay As You Go.
My old number is still active so we are STILL paying this contract
even though it should have ended in August.
My new phone I am paying for but has a new number.
It is also not receiving calls.
I only receive the odd call and the remainder of the time when people try to call me it goes straight to answer phone.
I can be holding the handset when someone calls and it doesnt even ring.
Someone told me my old number had now been lost then someone else told me that wasnt right.
I was told my husband was no longer PAYG and was back on contract the I was told this wasnt right.
Seriously, are they actually just taking the absolute...... ?
I cannot bring myself to waste another entire DAY to explain the situation again only for nothing to happen again.
I need vodafone to cancel my old contract and reimburse my money (or to my husband as was on his account)
I need them to reactivate his contract and cancel his Pay as You Go as this phone should never have been touched.
I need them to transfer my old number to my new phone.
I need them to find out and fix my phone so it receives all calls. The internet is also much slower than my old iphone 5 (this is an iphone 6)
I need all monies reimbursed that are owed to us.
This has been ongoing since August 21st with no resolution and not a single call back from anyone who said they would.
PLEASE HELP!!!!
