I decided to email Sandy Watt and received a reply to say that an offer had been sent out on April 12 and could I confirm that it had not been received.
I emailed back to confirm that we had not received the reply but (and this was probably a booboo) said that we had received duplicate statements and 3 letters from Joyce Tudor to say more statements were on their way....even though they have already arrived.
This email then arrived:
Looks like you are being dealt with by both this Unit (CRU), and also by our
Regulatory Risk Dept, where Joyce works.
I can send you a 'duplicate' copy of our offer, but if you are still
awaiting historic statements, are you likely to make a further claim, based
on these?
We would rather deal with your claim, based on one overall figure, rather
than, several covering different periods.
Regards
Sandy Watt
I will be making a claim on my own bank account which total about £400.
The 2 claims total just under £1500 (we live in Scotland so just fit into Summary Clause I believe)
Also, one claim is for a joint account and the other is for me so should they be treated seperately anyway?
Can we just ask for this claim to be settled first? The claims do not cover different periods, the claims cover the same period of time but on different accounts.