I sent my SAR off to this bunch in September. I realised this morning that their 40 days were up so I phoned them.
After being passed round 6 departments, 25 minutes later I finally got passed to one of their ever helpful and friendly advisers who told me they had not received my request.
After mentioning it was sent Special Delivery I was told to phone back with the receipt number and they would look in to it.................
So after a quick call to the Post Office and armed with a email showing the signatory I phoned back these friendly chaps at GE Money. This time - after explaining they had exceeded the 40 day limit, and despite giving the name of the signatory they still would not accept receiving the request. They then demanded to know why I wanted the information !
I have been promised a phone call today letting me know the situation. Though I must say -having experienced their friendly customer service again - why on earth did I leave them ?