This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Thanks for all your suport. I am now going to submit my second claim against Abbey tommorow. They have refused to settele before court action.Going summary cause this time. Iwill let you all know how I get on. No doubt I will need help.

My most recent letter came from Senior customer relation manager Mounir Kouchard

I also reqested a refund for charges 2 weeks ago. I received an offer on Friday of around 70%. I telephoned and asked the gentleman to re negociate. he said he had 2 years worth of transactions missing from thier system but if I could please send copies he would review the sutuation. I sent copies and intend to phone today to renegociate. This gentleman was also very polite. I am asking for £4,100. I am presently in dispute with Abbey but have had nothing but hassle and an outright NO to my requests for refund

Received this yesterday from Abbey Unlike other European countries where making payments while over drawn is an illegal offence, we offer free banking, provided customers manage thier account as effectively as possible

I have recently claimed some of the charges owed to me by Abbey via small claims court action. Ihave now sent them 2 letters to ask for remaining charges. Both have fallen on deaf ears. Should I just go ahead and submit another court action? This time I am going to forget small claims route and go for summary cause. Any advice will be helpful. I am in Scotland.

Hi My claim was at Hamilton against Abbey. It was pretty painless. A stuttering lawer turned up, said they were defending on the basis that their charges were a true estimate of their losses. The judge as much as told them to get their act together and come to a settlement out of court. They made me hang on till the hearing day and sent a lawer along to say a letter was in the post with a 100% settlement offer with no conditions attached. the judge was not pleased that they had not sent the letter to me earlier and continued the case untill 7th Dec to ensure I recieved payment. Abbey paid up almost immidiately. I am currently in the process of claiming the rest of the money they owe me and have informed them I will go to court once again if need be. Dont worry about court the cout officials will explain everything to you and you will not feel like a fish out of water. Hopefully the bank will pay up before your official hearing date

Go get them and good luck

No I got a 7ft lady. But she was very pleasant

I forgot to mention that Ashurst Abbey's new solicitors employed DLA Piper to act on their behalf.

It is my understanding that you can claim in England but must have an english address. It does'nt have to be your own address just someone who is willing to take mail for you and pass it on . I would also point out that if you claim in England you will have to travel their to attend court. Look at the summary cause route. I will be using this route for my next claim. Limit is £1500+ court costs.

As soon as my cheque clears I will make a donation. Meantime I will prepare to recover the rest of my money. Thanks again

Hi Andy My hearing was at Hamilton sheriff. I have just phoned Abbey solicitors to see when my money will arrive and I was told it would be paid into my account as I had an overdraft. I informed the lady that Abbey still owed me more than double my overdreft not including this claim . She then agreed to post the cheque to me overnight. Good luck hope you get your money soon. I do.

Did the court say they had not acknowedged the claim. In my case they acknowledged but did not submit a defence untill the prelim hearing. Today was my hearing and I won . My court is also in S Lanarkshire. My thread is in the Abbey forum (msneddon)