Hiya, Ok, update. I have received a letter the end of last week stating that Customer service recovery- Andover had received my complaint and if it was about bank charges- read on, it went to mention the OFT test case etc. If not and it was due to another issue please let us know !!! I called the number and got an answer phone, left a very curt meassage stating that had they read my letter, they would have known what the complaint was about etc..... Received a call Monday from Andover, explained the history etc and she appologised and put me on hold, when she came back she stated that I could in fact log the complaint over the phone and gave me a telephone number, I called and left a message. Received a call back today Tues from a company, they went on to say that I had left a message on their answerphone etc and it was in fact the wrong number. I have checked the number I was given and it matches the one I called!!! The only thing I can think is that Birmingham sent it to two centres, Andover for the charges, Bristol for the complaint about the account closure. I really don't know what's going on now, LTSB has really confused me :confused: Is it worth ssending the FOS complaint form with supporting letters yet ??

Hey Belville appreciate the offer:wink:, we only have family tax credit, I have been looking online about refunding of transport costs via NHS and DSS etc but it's not too clear.

Thanks Belville;), I have been reading your thread over the past few weeks with interest. My Son is also ill and we have to drive a 120 mile round trip every week for treatment. I have also added this into my complaint letter. keeping my fingers crossed. Sempei

Kinc - They did not transfer funds between the accounts. I did not receive anything in writing before they closed the account, I only found out by calling them, he did state that they had written to me, which I have not received or I would have put measures in place to prevent any loss of business. I have received a ' we have closed your account' and attached is a cheque for the balance £***.** I have also had five letters refering to my personal account ranging from you have an agreed overdraft for £1000 and £4300 written on the same day also one stating that I cannot use the account (already given the card and cheque book back) and an Enforcement notice telling me that I need to pay back the full amount!!! Do they know what they are doing ?? I have received two 'sorry your not happy' letters as I took a 3 page complaint letter into my local branch, they posted it to Birmingham as they didn't have a fax number for them.... I received one letter from Birmingham stating they sent it to Andover as they specialise in cases like mine?!!? and received one today from -Bristol (not Andover) I have kept copies of all these which already fill a plastic wallet. The 'voicing your concerns' letter allows them 8 weeks to respond, I want this sorted and don't really see why I should wait..... They are also charging me £60+ a month in interest against the personal account payment plan, I have read on this site that someone had a plan put in place where they froze the interest.... Anyone else had this ? I would want this as part of a remedy. What sort of response do you think I will get from my complaint.??

ok, got the basic business account open today - Yeah, thanks to Natwest. Also received another letter today, sorry to hear you are unhappy etc from LTSB we will respond within 4 weeks etc. Do I stick with the timescale in my complaint letter ie 14 days before sending that and follow up letters to the financial ombudsman service, is this deemed as a reasonable amount of time ?

Hi, I know it's too late now lol I went to the NatWest Monday 18th to open a new business account and it was declined !!!! Hmmm, the business manager was quite apologetic and I filled out a manual form for a basic business account without O/draft facilities, which is what I wanted anyway. She said she would know probably Weds 20th if it was ok. I wonder if LTSB has done something to my credit file, I hope that the basic account is opened or I am not sure what else I can do....?

Hi all, it's been a while since my last post Well, my personal account has gone over the overdarft limit, I asked LTSB to increase it, which was refused. Since then it's got worse, I have just worked out the charges over £4K in 15 months. Prelim letter sent today to claim these back. Well, I also have (had) a business account with them which has never been in arrears or even close. This week I went online to check the balance and was denied access, the following day I called the business centre and was told I had been informed in writing (nothing received) that they had closed my account and that if I had a complaint to put it in writing and he hung up !!! i have written a 3 page statement of events and took into my local branch to be forwarded to the ilusive complaints dept..... I have given them 14 days to respond before I send a copy to the FOS etc. Can they just close my account which has been in credit since opening and without any 'issues'

Stick to your timescales, the Bank is hoping that you will give up. You can file for Judgement as they have not filed their Defence. I think that LTSB solicitors are inundated with claims and a lot more are slipping through their net. Good Luck

I believe that you can force the Judgement now as the Judge has ruled that LTSB has defaulted. This is a cost that can be reimbursed £55.00 I would contact sechari, Mitchell & Clarke LTSB solicitors and state that LTSB has been found in default and they need to advise their Client to pay.

Vmac - I went to my local court and filed. No, I felt left out as I didn't get the £750 offer.....

Hiya All, Well I went online today and LTSB have PAID IN FULL..........:o :grin: YIPPPPEEEEEEE. Cheers Innocent. I must say a HUGE thank you to all of the people on this site who make this achievement and others possible. To those who are still claiming and are getting dispondent - Keep on, DO Not Let the Banks win. Sempei Mods- please move to successful claims and copy link to donation. Ta

Lol innocent. I rang them again today, told it was with LTSB. I stated that I would file for enforcement tommorrow after lunch. She took notice and said she would ring me back shortly........ guess what, she didnt.

Feels like I'm writing a novel..... well, I rang SCM today after a few pass arounds I was put through to someone who said that the person I would need to speak to is on HOLIDAY !!!! :o I spoke to them yesterday and she said I didn't. Faxed through the Judgement again, Phoned them again and spoke to a guy this time, he said he would go 'downstairs' and find the fax (es) didnt tell him it was faxed 6 times he would call me back when he got it (heard that before, anyone) however, he did and said he would inform LTSB. Later today the phone rang it was the Guy I spoke to yesterday (who's on holiday??) he had just got the fax, took him 24 hours...lol cas of Right hand / Left hand hehehehe So I will give them until lunchtime tomorrow and call again, just to show how much of pain I can be.

Rang SCM today to encourage them to pay up as per Judgement, with the view to avoiding enforcing it and further paying out £55, they denied even knowing that we had a case filed or any correspondence even with my Court claim number. Called them back with their defence in my hand and was told to fax them the judgement and they would forward to their client (LTSB)

WOOOHOOOO Congratulations Tommy.