Sure - agree I will just send a letter on the second order to cover myself and wait to see what Bosch do - will come back when I have an update.

Unfortunately I sent the original letter yesterday before I saw your post last night. No matter, I'll modify another letter based on the same and specify the second order number on it. One question here, do I mention compensation if they repair it? Or leave that out at the moment and concentrate only on rejection if they don't do anything with it. The reason is that Bosch may not repair it and just say it works fine with the damage. Thanks

You said in a previous post to reject both of them as they are under the 30 days. To send two letters to amazon rejecting the goods under the act. The first letter I have sent regarding the initial saw that amazon are going to collect (for a second time). Bosch today agreed to collect the saw but haven't categorically agreed to repair it if the damage is only cosmetic and the part to replace is expensive. So as I am within the 30 day period you advised I should send another letter to amazon regarding this replacement table saw stating it is also damaged and rejecting it. Is that not the case?

Update - Contacted amazon again and they have booked another collection and sent me an email to state the same that it will be collected within three days. I have today issued the letter also regarding this first order rejecting it and requiring collection within 7 days. In regards to the second/replacement order, Bosch confirmed they will collect the item and check it hasn't been damaged. They stated they may or may not replace the top part as it is cosmetic and may not restrict the functionality or use of the appliance. However, they stated that they will test it regardless and if found further faults they will replace it under warranty. I will wait and see what they do They did highlight the fact that amazon should if it is only cosmetic and I am willing to accept this then refund part of it as damaged goods. I will send the second letter out over the weekend so as not to 'confuse' amazon as they seem to get very confused regarding the second order and rejecting that one however I saw your amendments, do I reject this replacement order in the same way and demand they refund it or alter the text to demand a replacement that is undamaged?

Better? Dear Sir or Madam, REFERENCE: (order No. /amazon.co.uk - Bosch Professional 0601B42070 GTS 635-216 Table Saw I purchased a Bosch Professional 0601B42070 GTS 635-216 Table Saw from amazon.co.uk. At the point of purchase I paid £271.99. The Bosch Professional 0601B42070 GTS 635-216 Table Saw is not of satisfactory quality. The item arrived damaged. The Consumer Rights Act 2015 states that goods should be as described, of a satisfactory quality and fit for the purpose. As Bosch Professional 0601B42070 GTS 635-216 Table Saw is not, you are therefore in breach of contract and I would like to reject the goods and request that you issue me with a full refund as I am notifying you of my short-term right to reject within 30 days of receiving the good You have issued a returns label for the item but have failed to collect it, I have on numerous occasions requested the item be collected. Although you issued a return label for the item on XXX date, it has still not been collected. As you are aware, this is an extremely large and heavy item. If you do not collect the item by XXX date then I shall start to impose a storage charge of not happen within the next seven days then I will begin to charge storage charges of £5 per day and the item will not be released to you until you have provided me with written agreement that you will pay the charge. Yours faithfully,

I didn't manage to speak to Bosch again, however I tried yesterday and they didn't call back. I will call them again tomorrow. I can also complete an online form to ask for a repair to the item. However I will hold off on this and get them to do it verbally by calling tomorrow if I can, of course I will update. In the instance about the card, yes there is a card on the account. The only one on the account is an Amex which they can charge, I can remove it for the moment. In regards to the collection I spoke to them on chat and they have arranged another collection, however I did on this occasion take screen shots of the chat. In regards to the two letters, I will send the first tomorrow - I have drafted this....is this ok? Dear Sir or Madam, REFERENCE: (order No. /amazon.co.uk - Bosch Professional 0601B42070 GTS 635-216 Table Saw I purchased a Bosch Professional 0601B42070 GTS 635-216 Table Saw from amazon.co.uk. At the point of purchase I paid £271.99. The Bosch Professional 0601B42070 GTS 635-216 Table Saw is not of satisfactory quality. The item arrived damaged. The Consumer Rights Act 2015 makes it an implied term of the contract I have with amazon.co.uk that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owned the product for less than 30 days I am within my statutory rights to ask for a full refund of the original cost paid. You have issued a returns label for the item but have failed to collect it, I have on numerous occasions requested the item be collected. If this does not happen within the next seven days then I will begin to charge storage charges of £5 per day. Yours faithfully,

Thanks for the very thorough response. To be honest, I didn't think it was going to be easy, never is and especially not with a company like Amazon who as you state don't have the process in place to escalate to a human to understand this. Merely having a 'bod' on chat who seemingly just regurgitates what the computer tells them to say. (Side note) - I also noticed we are no longer included in ADR schemes on the amazon web pages for the UK. To also clarify amazon have issued a returns label on the first damaged table saw, but this has not been collected by Hermes yet. It is currently sitting downstairs occupying 'space' along with the second one. I would be happy to settle for a Bosch table saw. They told me they can't order a new one as it is out of stock. I think it is more prudent to stick to getting a Bosch Table saw in this instance and for amazon to supply it one way or another. Also I wanted to add something, I have spoken to Bosch themselves and they criticised amazons behaviour in this, they said they are looking at picking up the table saw and replacing the top that is damaged under warranty. However this will take around 4-6 weeks (at the moment this is an option Bosch are looking into themselves independent of amazon). If I do go down this option can I get any discount legally from amazon for the hassle? Or is it still better to peruse them directly and not do this? Thanks in advance

Yes, I have two of these currently at home - the first one they have still not collected and the second one that was the replacement that also arrived damaged but they haven't arranged a collection or done anything with. The vouchers were redeemed through a third party - they were just payment for participation in something - I had a choice of what to convert them to.

The second one? The first one they haven't collected it is still sitting here waiting for Hermes to pick it up. The second they didn't offer a returns label yet, to be honest they have done nothing with it. If I stick with the same model around £320 ish at the moment, if I change to the Dewalt (amazon don't sell it) £500 ish but it is a completely different model and better. However in either instance I have to be given cash to put towards it not amazon vouchers.

The item is from amazon - https://www.amazon.co.uk/gp/product/B07RWCCT7P The original order was placed on the 8 March 2021, this order was cancelled as there was a technical issue with its despatch. A replacement order was created 27 March 2021, this arrived damaged on the aluminium table top. A replacement item was ordered, this was placed on 8 April 2021. This also arrived damaged in a similar way, the item has not been returned. Amazon still get confused with the first order as they keep stating for me to send it back (courier hasn't been to pick it up yet). As I contact them and ask them to resolve the situation all they do on chat is tell me to send it back to the. They advise they will escalate it to another department but as with today the latest reply was please use the label to return the item for a refund. Yet I have repeatedly stated in the chat this doesn't concern the original item which you have not collected yet, but the replacement. Which they state they will escalate. I just seem to go round in circles. The item was purchased at the time for £272.00 It was paid entirely in vouchers. They tell me that I can buy it again from another seller but I can't go elsewhere as it is in vouchers. I did attempt to contact Bosch and explain the situation, they did state they should be able to collect it and replace the top. However, they haven't come back to me, I did chase them today but no response as yet. To be honest I am frustrated and at this stage the effort and time I have spent I would prefer to get my money back (as cash) and go buy a Dewalt one! What is more frustrating is that Amazon (trying to be the most customer focused company as they keep telling me) are abysmal at handling anything other than the support from the idiots on the chat/phone. There is no formal complaints process to escalate the issue. How best should I approach this?

So I treated myself to a table saw that I wanted for quite sometime. However the first one that I ordered finally arrived and was damaged. It was damaged from the factory as someone had attempted to mask the damage by painting over it in the colour the surface is. However, after some back and forth I managed to get them to order a replacement, the replacement also arrived damaged. Now they have no stock to replace it with. They have told me they will refund it and I have to go buy it from somewhere else. The issue I have here is that I paid in vouchers so I can't do that. I would prefer to keep the item but I want something knocked off for it being damaged. They have stated they wont do that. I wanted to understand fully my position and what I can do?

I did call the court, seems they couldn't see what the claimant had said in the letter as it wasn't scanned on the system.

This morning - without notice - this arrived! new doc 2021-03-22 14.23.07.pdf

In reply to your earlier message, the payments were made regularly to the S/C and A/C that I provided. The payment was always made to this account for the card using the PAN number, however the error payment was made without any reference to the same. Lloyds bank changed the reference number from the PAN of the card to 2686XXXX not sure who changed it to this if it was Lloyds or Lowell or when it was changed. Then subsequently Lowell changed the A/C number again to their one that they quoted on the POC. All I can ascertain is that the payment was made from Santander to the A/C above in error but after Lloyds had sold the Debt and Assigned it elsewhere. However, according to Santander the payment was made with no REF number sent with the payment. I also received the order from the court yesterday which I have attached. There are several items that the court is asking to have for the hearing but haven’t had anything from the Claimant. What is the best next course of action as the court is asking that we attempt to resolve this before the hearing? Court Order.pdf

We don't know - all that Santander said was that a payment was made to a S/C and A/C number and they gave us that information - what they couldn't say was if a reference number i.e. the card number was entered to pay that said card.

I would agree, they seem to just take a punt on the hope people cave in. However, I would ask how to proceed in this instance? What happens at the hearing as the order from the court states very little. What should one do at this hearing and what should you do to prepare? Should I request any further documents from Lowell? Do I reply to their offer and state a case? Also I wanted to know if money was paid to Lloyds Bank - then Lloyds Forwarded this as they so selected to Lowell is this allowed?

No second card, just that the card number on the original paperwork that is signed they sent through is different from the one they claim in their settlement offer letter. Not sure that constitutes different card or one that got replaced or a new account as the card changed card type.

The card number at the top right of the Advanced Application Form and Agreement does not reflect the same card number the number is 546780 and ends 5931 (however that card was taken out in 2005) the card number on the POC - there isn't one it is just the reference number that they use or they call the 'original account number'. As for the statement (excel spreadsheet type) that has the same reference number but not credit card number. However this is different to the spreadsheet paperwork they have sent previously to me. Which looks like it comes from Lloyds and shows the debt being written off by them. I've attached that here. I wrote to Lowell asking for the deed of assignment and they haven't furnished us with it either. They did state that they don't have it as it is too old or something in the offer letter. new doc 2021-02-25 08.15.42.pdf

Not sure what you mean it doesn’t make sense? They are alleging a payment was forwarded by Lloyds to them.

5467 80

I have now received some interesting responses.... Firstly - Lowell have sent a without prejudice letter offering a settlement of £3750 for a single payment or £4000 payable in instalments of £50pcm Second - Lowell also sent a previous letter with the copy of the agreement saying it was the one they filed to court in 2018. However I have not yet had it acknowledged from the court that they received a certificate of service for this. Third - The court wrote to me today from the proper officer stating a video hearing will be heard 14 May 2021. Dealing with each one in tern, I see the court hasn't responded to my email asking them to strike out the claim on the basis that Lowell haven't adhered to the order and that I haven't received the original documents and have now set this hearing date. I note Lowell are willing to take an offer which is of interest. However I am inclined on the costs issue and trying to 'get rid' of the matter as cost effective and expediently as possibly to make a counter offer (at what level I am not quite sure yet). Is there a letter template to use to draft a settlement or something that I can use to start with? In Lowell settlement letter they are claiming it is not statute barred and that a payment was made to them for £200. I have tried to go through everything and all I can find with the help of Santander who were my bank at the time, is a payment of £200 paid to Lloyds, but this does not have a reference on it only a s/c and a/c number. How best is it to proceed? Court Order 22_02_2021.pdf Response to Order.pdf Offer Letter.pdf

Thanks, I think they did comply partially with the order of 2018, they send the agreement to the court and some paperwork (well this is what the call handler said to me) but they didn't say anything more. I will have a look around for more items over the weekend and take stock on Monday. Think I may email the court and state that I haven't received anything, see if they put that on the file too. Should have added, when I was reading over all the documents I did find and the letter and stuff asking for copies of the original agreement etc from the solicitor and proof of sale from Lloyds to Lowell - nothing has even been sent to me.

No I have an N149A, which is the August order. I can't find an N157 and I was on the phone when you typed so I asked and he said they couldn't see that as it may be in the file but they don't have that at the moment. He suggested I emailed stating I received nothing and they would show that to the DJ. Now...There was another order, the order was on the 12 November 2018 - they kindly emailed and I have attached....not sure what the second letter included with it means about translation! InvokerServlet (1).pdf

I found my file, so.... Date: 28.August.2018 a notice was given by the court for allocation to the small claims track and mediation. 26.10.2020 another court document stated that there was a transfer of proceeding to Portsmouth CC from CCBC Looking at the defence (that I was recommended to issue here) they never sent any documents. I will call the court again and ask if another order was sent that I didn't receive.

Yes exactly, nothing after mediation - previously it was with Northampton Bulk centre