This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Did you get any letters though, saying something along the lines of "we'll respond within the next 6 weeks"?

Woo! Good news for you! I'm annoyed though at the same time, as to why my claim is taking so long : ( I sent my first approach letter, detailing my claim, schedule AND copies of statements on 13th July i.e before you opalfruits. I've had three letters saying they are looking into, and the last one said it would take up to 6 weeks. Did you get a letter like that opalfruits? Is it worth me ringing them and saying something along the lines of "other people who started after me have had their refunds. Harumph."

Hello! I'm in the (slow) process of claiming back fees from the co-operative, so I thought I have a go with the one storecard I have. I'm sure it's not much I've paid in fees, but hey, it's worth a go, eh? I have one question though. Are people using the same SAR letter template that's used for the banks? Thanks!

I received 2 "we'll respond in 7 days" type letters, and then last week, one saying that it'll take 6 weeks. The thing is, what exactly are they going through? I provided them with a schedule of charges, along with copies of statements. I should really send off the LBA and give another 14 days to respond, but it looks like the co-op really are taking 6 weeks to sort it. I can't afford to put a moneyclaim in anyway : ( I guess I'm just going to have to wait the six weeks...

Harumph. I sent my first letter outlining the fees I was requesting back, along with a schedule, and copies of statements back on the 13th July. I recieved one letter saying I'd get a response within 7 days. Then another letter saying "sorry we haven't sorted it, but we'll definately sort it in the next seven days" and then yesterday I got ANOTHER letter saying it'll take them SIX WEEKS to investigate! What's to investigate? I've given them all the statements etc. I should just get the LBA sent off, eh? Looks like the co-op are starting to drag... Bah!

I got another letter on saturday saying something along the lines of "sorry, we said we'd respond in 7 days, but we haven't. We'll deffo respond in the next seven days. Honest" Or something. No skin off my nose. My LBA is going in the post tomorrow, and they can take up to 14 days to sort it out! Any news nellio? I got my chocolate bar though!

Remember as well that baliffs work mostly through fear and intimidation, and just want to frighten people into paying up. This will invariably mean empty threats. I've been told dozens of time by Equita that they are sending someone round, and they have never turned up, and I'm sure many people would say the same. It might not be too much comfort, but please don't let them scare you. You are doing the best you can to pay off the debt, and I'm sure all Equita are doing are trying to scare more money out of you. I'd be very surprised if they did turn up. Good luck!

Surely there must be someway of proving you are a victim of identify theft? After all, it's hardly a rare occurence these days is it? Do you have any sort of proof to show Littlewoods when you moved out of your old address?

I don't know about the letter, but I never got a chocolate bar, and I'm a Priviledge customer. Harumph! Actually, having thought about it, is the above letter going to make much difference. IT not as if you threaten anything, is it, it's just telling them how cross you are, innit? Sorry! That's not v helfpul, eh?

Me again.... The 14 days from my prelim letter are almost up, and its time to start drafting my LBA QUESTION: should I address it to the same person (Ms Burgess) that I sent my prelim letter too? I'm only asking because I got a letter signed by Sharon Rankin saying that they would be in touch to address the issue in 7 days (this deadline has passed btw) Whaddya think?

Is anyone following my thread/case? Has anyone heard of Sharon Rankin or dealt with her?

if anyone's interested... I got a letter on Saturday, dated the 19th of July with mostly a standard response of "we're sorry you aren't happy etc etc but we will contact you again to reply specifically to your letter, within the next 7 days. We will try to phone you, but if we cannot reach you will write to you" signed by Sharon Rankin. I have a couple of "number witheld" calls on my mobile which I've missed, so I'm guessing it was the co-op...is it worth me trying to speak to Sharon Rankin, or is it best to leave everything to letters? Has anyone else heard from Ms Rankin?

Have a look at the smile part of the co-operative bank forum...there are lots of encouraging stories, and smile seem to refunding people the quickest, and with minimal hassle.