Just becuase they kept saying it was ONLY a dust sheet . Should I just reply to the email saying we still refuse the compensation and seek a full refund ? 

The dust sheet as in under the sofa but it was my son that was present when they delivered and the delivery driver called me to advised the couch was ripped and he hadn’t seen a rip like that before  . there were no legs so the delivery company where unable to build the couch so we told them to take it away on that day and they still have it 

We have since had to purchase a sofa from IKEA as we could not use garden furniture for any longer the £300 wouldn’t cover this cost . Do you not think we are entitled to a full refund anymore ?  Discrepancies in their email also that we were not offered for them to return on the same day it was a week before we were told a technician had fixed the issue and the legs where not in the delivery van the driver had checked this.

@BankFodder @dx100uk  I have had 3 calls from Nuttuzi to attempt deliver which I refused . I have now received this email refusing refund 

In relation to the concerns, you have raised :

It is accepted that the feet were left off the delivery van in error. This was something that we could easily have rectified had you allowed the delivery team to return that day to affix these.

It is accepted that the dust sheet was torn. This is something that does on occasion happen. The dust sheet is designed so that when access to the underside of the sofa is required it can be easily removed and replaced. The dust sheet is not an integral part of the sofa and the fact that it was torn does not render your goods of unsatisfactory quality or make them unfit for purpose.

I have reviewed the events leading up to your being contacted by the store for payment and I apologise for this mistake. There has however been no breach of data protection rules here.

 In the circumstances we cannot agree to refund your purchase price.

What I am prepared to do in recognition of the inconvenient caused is as a gesture of goodwill honour the offer of an allowance of £300.00 which Neil has made and to deliver your goods at the earliest date convenient for you.

Thanks , I have already sent two emails seeking the full refund.  I will follow this up after the phone call today 

We have received a call from Nuttuzi attempting to redeliver and said it was only the dust sheet ripped and the legs but it was not fit for purpose on the day of delivery.

Due to the hassle we still don’t want the sofa.

They are trying to arrange redelivery and offered compensation (not stated what compensation)

can we still proceed for a full refund here ? 

£2500 in cash

£1050 in visa 

the sales women said we could leave a £500 deposit or pay wage ever we wanted at the time or ordering in store , we had the £2500 in cash so we put that down so we only had the £1050 left to pay when sofa was ready.

yes visa debit card 

yes that is the store

Hi , We were just married at the start of the, year, the money we got off friends & family was put towards the couch.

We went into the store to order and handed the cash over.

the the rest was paid with a visa bank card

We paid majority of payment by cash 

We ordered a corner sofa from Nuttuzi in Glasgow on 14 feb 23.

We had paid deposit in cash and advised it would be ready mid May. We received a phone call in April to advise the sofa was ready to be delivered and we had to pay the remaining balance . We paid this 15 May23, by card, and advised it should be a week for delivery . We disposed of our original sofa at this time but had not heard from the delivery company within the week.

I called at the end May for an update to be advised our sofa hasn’t been completed yet. I explained we had been advised it was but they stated they got us mixed up with another customer of the same name (a rare name) .  Our sofa was finally delivered after a few calls to them and my son was present for the delivery.  

The delivery driver called me and advised the sofa was ripped in the corner unit and had no legs with it. He was building it but we would be unable to use it until a technician  came out . I advised him I didn’t want the sofa left in my house if it was unusable. He took photographs, contacted his manager and took the sofa away.  

I contacted Nuttuzi by telephone and email on the same day to seek a refund. I advised I was not happy with the service, not keeping an unusable sofa in my house and concerned about the data breech with mixing  our details for another customer.  The manager and regional manager called and abruptly told us he would refuse the refund as he can have it fixed and redeliver within the next week. 

we refused and asked for a refund and told no and to sort this issue ourselves. 
 

can you please advise if we are entitled to a full refund?