Yes well within those 14 days like 2 days from when received/

Would a couple of weeks be okay or sooner, and will do. and they don't but Im starting to learn that they are ruthless shady businesses. ;/

How long do I have to clear this 1400 before It will impact me or my credit and okay I will do this Monday when they are open.

They did provide the shipping label it was a prepaid UPS shipping label provided by Microsoft, but I had issues with the first label so had to get another one off them. okay thanks so much for this, should I focus on clearing this -1400 as soon as possible as I don't want it to have a impact on me in the future or how does all work. And also where should I be sending this letter, what records should I do like a photo of the letter to prove I sent it?

Oh wow i thought they were better. Will i ever get my money back? What im more worried about is my bank is -1400 and I dont want a bad credit rating just because a big company wants to take advantage of me and im too young to even understand what to do.

I'm studying at university first year in bristol, and its very annoying that thats there outlook on there customers I wish I would of went with lloyds bank they are much better than barclays.

Ok yeah true ill write this letter now and write what I've changed, I'm studying health and social care. I just don't know why this dispute closed in Microsoft favour and or was unsuccessful.

I just spoke to my bank on live chat as they said they cannot help me as the complaints team is closed on weekends, I took screenshots of the full conversation, I asked for there name and if they made any notes and they said they made no notes of the conversations. U will start to write my draft now to microsoft. Thanks for your fast replies. Dear Microsoft, I'm writing to initiate a formal complaint about the poor customer service I have received. I have contacted you on multiple occasions and have been told that I would receive an email within 48 hours, which I never do. I am also writing to complain about a return of a Laptop that I bought through the Microsoft online store. This product was returned back to you and signed for by your warehouse I will provide you with all the evidence of this in this envelope. What else can I add to this It seems like its a bit short.

Firstly I want to start by thanking you, I will start this but i got a few questions firstly I will call Barclays and say I would like to make a formal complaint and that you want the complaint taken to the ombudsman (Following the guide listed above) Secondly I should write a written letter of complaint but write it here so you can review it before i send it? (Should this letter be sent by mail or email)

It was returned a bit after but the support said this was fine as I was waiting for a response / label, and the return process was initiated within the 14 day period, I have attempted with Microsoft tons. to the point of them telling me to contact and dispute with my bank. after barclays dispute failed. I have messaged MS but they never reply to me. They said I would receive a reply within 48 hours its been over that now.

I really do apologise, Yes it was ups and it say it arrived back to their warehouse, they received it. its not UPS's issue i tracked the package and there it says delivered I even got a signature from microsoft as the proof of delivery provide by ups.

Hiya, About 4 months ago I started university and i needed a laptop. from my first instalment of my student loan I bought a laptop from direct from Microsoft I then returned it as I found a cheaper one online. they never got back to me and I never received emails I had to beg for a return label and they had to file transfer me one over the phone as they never emailed me back. every time I called I got the usual you will hear back within 24 to 48 hours which I never did. Once returning the laptop and seeing it was delivered back to them I contacted them asking for a status update which I was told to just wait after 2 and a half weeks of waiting I asked to speak to a supervisor and they said I will have to raise a dispute with my bank as they did not want to deal with me anymore. I then contacted Barclays and opened a dispute and provided the tracking number, a photo of the parcel in the ups drop off point on the floor and a pdf file of the proof of delivery which is a document they signed on delivery. I then received the money back from Barclays a few days after this then I bought a laptop that was much more affordable. Then 4 months later (This week) I got a letter from Barclays saying my dispute was unsuccessful and I was given no reason why. I'm really worried as they have now re-debited my account and I have -£1400 in my bank and I feel like crying as I have no money to survive as all the money going into my account will get eaten up please can someone give me advice. I have asked to reopen the dispute but I have yet to hear back. I've never been in the negative I'm worried about the impacts this could have on me I'm so confused as I've provided all the necessary information to Barclays. (PS I have attempted to recontact Microsoft 2 days ago and they said I would receive a email in 48 hours which I also have not it feels like its going in a loop and im getting really scared and how they can get away with this Ps - Sorry for the rant thanks to anyone who can help ;