Please can you tell us about the oven – make model price et cetera. Who supplied it? Whether supplier is the same as the installers?
It was a hotpoint DD2540 around £300 purchased through Very, sauced my own electrician.
If not then who were the installers and who specified that oven and that installation? Competent qualified electrician fitted it as per instruction manual.
You say "the company" sent an engineer. I suppose you mean the oven supplier or was it the oven manufacturer? – it's not clear.
Oven manufacturers Hotpoint engineer.
The retailers gave you the money back for the oven. Don't understand that a legal team company owned the oven what is that about please? After payment from Very they passed me over to UK claims team (hotpoint legal team).
You talk about the company that sold you the units – is this the same company as the oven supplier or a different company?
It’s a different company.
You are talking about damage, replacement, et cetera but really we have no idea of the values you are talking about and who carried out the assessments.
Builder who fitted units, manufacturers manager of store where purchased units and a independent carpenter.
So what has been the estimate for repairing the units? Is it clear that that can be done properly so that they were in the position that they were in before the damage? No it’s Melamine so they wouldn’t match with the rest of the kitchen, also they said the deterioration could change dry out or loss of glue from within units/doors.
Moisture has blistered inside and joints of units and doors.
What is the cost of replacing the units – including the cost of removing the old ones? £3000
What are you doing for an oven was now?
I had to go out and get another oven.
You say that some money on top was offered. Did you accept this? Was this paid conditionally as full and final settlement – or was it simply a goodwill payment?
I did not except the good will offer but was told that I should take the offer from hotpoint and the good will gesture from Very.
How much on top is paid?
They made an offer of £300
As you can see, you expressed your problem in a very generalised way and we really need a more precise description.
Hope this is more helpful?
Finally, you can see that I have restructured your post and introduce spacing although I haven't managed to do anything about punctuation – to make it more readable – especially for people on small screen such as a telephone.
Please can you take care to space and punctuate your posts properly so that they are more accessible.