Good afternoon all
I am active on twitter @Consumer_Sue doing my best to help all the customers who have been treated appallingly during Covid.
I am not an expert on Consumer Law, but I do my research and point people in the right direction.
For my sins, curryspcworld and Teamknowhow have blocked me on twitter, however its quite easy to see what they are up to and I am continuing my campaign to have this company held to account.
This all started back in March when I ordered 2 laptops for my granddaughters to be able to do schoolwork during lockdown.
One arrived. I spent a total of 9 hours trying to get through to customer services and when I did, they "promised" to send the other one.
A month on and I heard nothing, so I found with email of the CEO - Alexander Baldock with the help of ceomail.com which is a great website.
I prepared a template letter downloaded from Citizens Advice, emailed and instructed he had 5 days to respond.
Two day later I received a call from Gemma Mooney from the CEO complaints team and my refund was processed within 5 days.
I had since ordered from John Lewis and they delivered the next day "as promised".
I have since found the email addresses of two other directors and all this information is in my tweets. The complaints on Twitter and Facebook are increasing daily and I struggle to keep up with the calls for help.
I am constantly pursuing all media channels to have the voices of customers heard and actively encouraging people to report them to the https://www.coronavirus-business-complaint.service.gov.uk/.
Their warranty plans are another source of stress for customers who are being fobbed off on Twitter.
Please don't give up, know your rights and stick to your guns. All the best, Sue.