I ordered a make up palette from Debenhams for my daughters birthday. It arrived in an unsealed box which was tatty and had a sale sticker on it although I paid full price. The powders inside were smashed to pieces. It came in bubble wrap so I know the damage wasn't done in transit and besides it had a worn sale sticker and unsealed box. I emailed but had no response I messaged via social media. The agent arranged for a replacement to be sent out. It duly arrived the next day but unbelievably it was exactly same condition as the first one!!! I have tried numerous times to contact them via email or facebook but no one replies. I went on trustpilot and found they had extremely poor reviews regarding faulty /damaged goods or non receipt of items. I cannot believe this of a such a long standing reputable company and am questioning what is happening here. are they in such trouble they are taking peoples money and either not sending items or sending out faulty items. ..has anyone else had an issue with them too? I can see from trustpilot people clearly have but why is nothing being done and what can I do to report this through the right channels. thanks pix.pdf